Ubuntu

Updates failure

Asked by John MacMenigall

Getting the following error message after downloading the latest updates:

"Failure to download extra data files

The following packages requested additional data downloads after package installation, but the data could not be downloaded or could not be processed.

ttf-mscorefonts-installer

The download will be attempted again later, or you can try the download again now. Running this command requires an active Internet connection."

and pressing the 'download' button flashes up a terminal window which disappears immediately & nothing apparently gets downloaded as the error message stays on screen. Closing it merely causes it to reappear later. Internet connection is fine (I'm using it now!)

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Solved by:
Manfred Hampl
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Revision history for this message
Manfred Hampl (m-hampl) said : 		#1

I experienced such message myself today, and attempting to download the file in the second attempt worked for me.

I suggest that you try again by running the following commands in a terminal window:

sudo apt-get update
sudo apt-get dist-upgrade

Finally select all output (using the terminal window's menu entry "edit - select all"), copy it ("edit - copy") and paste into this question document that we can verify the results.

Revision history for this message
John MacMenigall (fred575) said : 		#2

Manfred
Many thanks for your response, output as follows:

fred@fred:~$ sudo apt-get update
[sudo] password for fred:
Get:1 http://security.ubuntu.com/ubuntu xenial-security InRelease [102 kB]
Hit:2 http://gb.archive.ubuntu.com/ubuntu xenial InRelease
Get:3 http://gb.archive.ubuntu.com/ubuntu xenial-updates InRelease [102 kB]
Get:4 http://gb.archive.ubuntu.com/ubuntu xenial-backports InRelease [102 kB]
Get:5 http://security.ubuntu.com/ubuntu xenial-security/main amd64 DEP-11 Metadata [68.0 kB]
Get:6 http://security.ubuntu.com/ubuntu xenial-security/main DEP-11 64x64 Icons [43.1 kB]
Get:7 http://security.ubuntu.com/ubuntu xenial-security/universe amd64 DEP-11 Metadata [19.4 kB]
Get:8 http://security.ubuntu.com/ubuntu xenial-security/universe DEP-11 64x64 Icons [25.6 kB]
Get:9 http://security.ubuntu.com/ubuntu xenial-security/multiverse amd64 DEP-11 Metadata [212 B]
Get:10 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages [446 kB]
Get:11 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main i386 Packages [438 kB]
Get:12 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main amd64 DEP-11 Metadata [302 kB]
Get:13 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main DEP-11 64x64 Icons [190 kB]
Get:14 http://gb.archive.ubuntu.com/ubuntu xenial-updates/universe amd64 Packages [373 kB]
Get:15 http://gb.archive.ubuntu.com/ubuntu xenial-updates/universe i386 Packages [370 kB]
Get:16 http://gb.archive.ubuntu.com/ubuntu xenial-updates/universe amd64 DEP-11 Metadata [121 kB]
Get:17 http://gb.archive.ubuntu.com/ubuntu xenial-updates/universe DEP-11 64x64 Icons [145 kB]
Get:18 http://gb.archive.ubuntu.com/ubuntu xenial-updates/multiverse amd64 DEP-11 Metadata [2,520 B]
Get:19 http://gb.archive.ubuntu.com/ubuntu xenial-backports/main amd64 DEP-11 Metadata [208 B]
Get:20 http://gb.archive.ubuntu.com/ubuntu xenial-backports/universe amd64 DEP-11 Metadata [212 B]
Get:21 http://gb.archive.ubuntu.com/ubuntu xenial-backports/multiverse amd64 DEP-11 Metadata [212 B]
Fetched 2,851 kB in 1s (2,352 kB/s)
AppStream cache update completed, but some metadata was ignored due to errors.
Reading package lists... Done
fred@fred:~$ sudo apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 to upgrade, 0 to newly install, 0 to remove and 0 not to upgrade.
fred@fred:~$

Revision history for this message
Best Manfred Hampl (m-hampl) said : 		#3

It seems that the problem has already been resolved. The output shows that all updates are installed.
I assume that you pressed the "Try the download again" button several times, and if the download has already worked once, all further attempts will just show a terminaal window that disappears again immediately.
And, yes, the warning window stays open, even if the download has already worked.

I suggest that you watch for re-occurrences of that problem, but as fas as I can see: for today it has been resolved.

Revision history for this message
John MacMenigall (fred575) said : 		#4

Manfred
Many thanks again, I'll mark this as solved, although I will watch for recurrences . . .

Revision history for this message
John MacMenigall (fred575) said : 		#5

Thanks Manfred Hampl, that solved my question.