Install: LOW GRAPHICS MODE - Can't change

Asked by Mike

Installing 8.04 onto a Compaq with an integrated video card - ProSavageDDR KM266. I guess that an upgrade was done from 7.10 to 8.04 initially and it worked fine. Had a problem with the C: drive that prompted a restore of the OS. When trying to fire up from the CD, it goes to a LOW GRAPHICS mode. When it is changed in the configuration (above graphics card not an option, but tried almost all entries for ATI), the screen goes dark and install goes nowhere. CD stops spinning, and the C: drive stops as well.

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Tony Pursell (ajpursell) said :
#1

The ProSavageDDR KM266 is a VIA motherboard chipset which uses an S3 graphics core. Do these appear in the configuration list? It is certainly not ATI graphics.

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Mike (nissan-driver) said :
#2

My apologies, I was attempting to us the S3 entries. There is nothing in the list for the KM266, and any genereic entries all have the same effect.

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Tony Pursell (ajpursell) said :
#3

OK, we need to go into this a bit deeper.

First I need you to confirm what you are doing. I am right in thinking that 'restore of the OS' means you are re-installing Ubuntu 8.04 from scratch, and the 'firing up from the CD' means that you are running the live CD, but you have not yet done the install again.

Second, can you tell us a bit more about your hardware. Laptop or Desktop? RAM? What is the monitor?

(By the way KM266 is the whole chipset, not just the graphics)

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Mike (nissan-driver) said :
#4

You are correct about the intstall. Had an issue with the BOINC running WCG and caused problems. The system would no longer boot. I tried installing by using the disk ordered through Ubuntu. When either attempting to load from the install disk, or using the "live CD" it gets to a certain point and stops. Nothing spins.

The computer is a Compaq Preserio 6410NX, with 2GB ram, AMD Athlon XP processor 2000 (1.67GHz). Uses the integrated ProSavageDDR-KM266 graphics, 32MB allocated from the memory. The HDD capacity is 30GB. CDRW/DVDR.

With Version 7.10, I can boot with the Live CD OK. With 8.04 it hangs after getting to the low graphocs mode. I was hoping to get a clean install of the 8.04 since the PC is down.

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Johannes Pilkahn (j-pilkahn) said :
#5

Have you checked the MD5 Checksum of the Hardy LiveCD to verify it's not a bad download / bad burn?

If it isn't, there's two more means of installing, that I'd recommend:

Either, download the 'Alternate CD' from http://www.ubuntu.com/getubuntu/download (tick the box on the bottom)

Or check out unetbootin at http://lubi.sourceforge.net/unetbootin.html
(unetbootin NetInstall works well)

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Mike (nissan-driver) said :
#6

MD5 is OK. This is tre on the CD that was burned and the CD the was ordered from the Ubunu website (thinking the burn was indeed the issue) Same issue from either install.

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Tony Pursell (ajpursell) said :
#7

Hi Mike

I'm not quite sure what you mean when you say "it hangs after getting to the low graphics mode". At which point of the live CD boot process is this? When I boot from the 08.04.01 live CD, I get

1) A brief ISOLinux message
2) A Language selection
3) The CD menu with "Try Ubutu ..." as the default. Do you take this?
4) "Loading Linux Kernel"
5) The Ubuntu Logo Splash screen with progress bar oscillating back and forward.
6) The Ubuntu Logo Splash screen with progress bar going from left to right.
7) A black screen with the cursor at to left.
8) A light pinky-brown screen
9) The gnome desktop.

What stage do you get to before it hangs?

When it hangs can you try Ctrl-Alt-1 (that's the figure 1). Does this give you a text mode console? If it does, type the command

sudo shutdown -h now

Hit return and that should shut your machine down.

And, by the way, you never did tell me what king on monitor you have.

Tony Pursell

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Mike (nissan-driver) said :
#8

Wether it is the "try Ubuntu" or Install...

It does the Loading Kernel, Asks primary language, starts the floating bar. Alt-CTL-F1, everything loads OKAY. After all the information states it loads OK, a message pops up stating it is in low graphics mode. It gives several device types to choose from. I believe that all of the S3 configurations have been used. (had this issue for about 2 weeks) There is no command line, the screen goes dark (but not off) and the CD and C: drives stop spinning. No action can be taken (other than a force power off).

As for the monitors, the first try was an X2GEN 22" and then a Dell 19".

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Johannes Pilkahn (j-pilkahn) said :
#9

If you have any other OS running on this machine, try the net install, see

http://lubi.sourceforge.net/unetbootin.html

as posted above.

The installer is rather plain, but it will definetly install the whole system and only then boot into a desktop environment.

Good chance it'll work.

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Tony Pursell (ajpursell) said :
#10

Hi Mike

With the live CD. When the screen goes dark (but not off) and the CD and C: drives stop spinning, if you do Alt-Ctrl-F1, do you get a text console, or still get a black screen?

Whichever happens, type

sudo shutdown -h now (enter)

Obviously, with a black screen, you have to do it blind, but it should eject the CD and when you close the tray it should shut your computer down.

Does this work? Did you still have a black screen after Alt-Ctrl-F1?

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Mike (nissan-driver) said :
#11

Tried the AL-CT-F1 but the screen stayed blank. Tried the sudo shutdown (as directed above) also, all to no avail. It just stops altogether.