Ubuntu

Internal error at bootup

Asked by peter ratcliffe

For some time now I get an error message

Sorry, Ubuntu 16.04 has experienced an internal error

followed by

ExecutablePath
  /user/bin/gnome-software
Package
 /gnome-software 3.20.1+git20160617.1.1.1440874.ubuntu-xenial-Oubuntu1~16.04.1
ProblemType
 Crash

followed by several lines which I don't understand. I have tried to copy and paster the complete list but have not been able to; as the error message doesn't recognise the pass to instigate copy. Ubuntu 16.04 was upgraded from 14.04 when the download upgrade was available from the internet.

Sorry to trouble you again, but I don't understand what is going on. I have ticked send an error report but the problem is still here. Peter Ratcliffe

Question information

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actionparsnip
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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

I suggest you run:

ubuntu-bug gnome-software

and report the bug

Revision history for this message
Manfred Hampl (m-hampl) said : 		#2

1. You seem not to have the newest version of gnome-software installed.

What is the output of the commands

uname -a
lsb_release -crid
sudo apt-get update
apt-cache policy gnome-software

2. There is a known problem with gnome-software (bug #1606238 )
A suggested workaround is deleting the files in ~/.local/share/gnome-software/

Revision history for this message
peter ratcliffe (pjcr) said : 		#3

On 29/11/16 17:17, actionparsnip wrote:
> Your question #404488 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/404488
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> I suggest you run:
>
> ubuntu-bug gnome-software
>
> and report the bug
>
 Your command gave;

peter@peter-desktop:~$ ubuntu-bug gnome-software
/usr/share/apport/apport-gtk:16: PyGIWarning: Wnck was imported without
specifying a version first. Use gi.require_version('Wnck', '3.0') before
import to ensure that the right version gets loaded.
   from gi.repository import GLib, Wnck, GdkX11, Gdk
peter@peter-desktop:~$

Bug was reported at the time the error appeared. Ubuntu has booted
normally today.

Revision history for this message
peter ratcliffe (pjcr) said : 		#4

On 30/11/16 08:54, Manfred Hampl wrote:
> Your question #404488 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/404488
>
> Manfred Hampl proposed the following answer:
> 1. You seem not to have the newest version of gnome-software installed.
>
> What is the output of the commands
>
> uname -a
> lsb_release -crid
> sudo apt-get update
> apt-cache policy gnome-software
>
> 2. There is a known problem with gnome-software (bug #1606238 )
> A suggested workaround is deleting the files in ~/.local/share/gnome-software/
>

Output of your suggested commands is;

peter@peter-desktop:~$ uname -a
Linux peter-desktop 4.4.0-47-generic #68-Ubuntu SMP Wed Oct 26 19:39:52
UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
peter@peter-desktop:~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 16.04.1 LTS
Release: 16.04
Codename: xenial
peter@peter-desktop:~$ sudo apt-get update
[sudo] password for peter:
Sorry, try again.
[sudo] password for peter:
Hit:1 http://archive.canonical.com/ubuntu xenial InRelease
Hit:2 http://gb.archive.ubuntu.com/ubuntu xenial InRelease
Get:3 http://gb.archive.ubuntu.com/ubuntu xenial-updates InRelease [102 kB]
Get:4 http://security.ubuntu.com/ubuntu xenial-security InRelease [102 kB]
Get:5 http://gb.archive.ubuntu.com/ubuntu xenial-backports InRelease
[102 kB]
Fetched 306 kB in 0s (357 kB/s)
Reading package lists... Done
peter@peter-desktop:~$ apt-cache policy gnome-software
gnome-software:
   Installed: 3.20.1+git20160617.1.0440874.ubuntu-xenial-0ubuntu1~16.04.1
   Candidate: 3.20.1+git20160923.2.7374bdc-0ubuntu1~xenial1
   Version table:
      3.20.1+git20160923.2.7374bdc-0ubuntu1~xenial1 500
         500 http://gb.archive.ubuntu.com/ubuntu xenial-updates/main
amd64 Packages
  *** 3.20.1+git20160617.1.0440874.ubuntu-xenial-0ubuntu1~16.04.1 100
         100 /var/lib/dpkg/status
      3.20.1+git20160420.1.ca63436.ubuntu-xenial-0ubuntu2 500
         500 http://gb.archive.ubuntu.com/ubuntu xenial/main amd64 Packages
peter@peter-desktop:~$

Hope this answers the question.

Thanks, Peter Ratcliffe

Revision history for this message
Best actionparsnip (andrew-woodhead666) said : 		#5

If you run:

rm -r ~/.local/share/gnome-software/*

Then reboot to test

Revision history for this message
peter ratcliffe (pjcr) said : 		#6

Reboot was clean, thank you. peter Ratcliffe