[solved]Sound not working ubuntu 16.10 fresh install

Asked by Eero Häihälä

ALSA Information Script v 0.4.64
--------------------------------

This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.

  dmesg
  lspci
  lsmod
  aplay
  amixer
  alsactl
  /proc/asound/
  /sys/class/sound/
  ~/.asoundrc (etc.)

See './alsa-info.sh --help' for command line options.

/usr/sbin/alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.xZZlHSWTo4/alsactl.tmp: No such file or directory
Automatically upload ALSA information to www.alsa-project.org? [y/N] : y
Uploading information to www.alsa-project.org ... Done!

Your ALSA information is located at http://www.alsa-project.org/db/?f=d670d80b6f1f449862308685afcfd2679cb6ba2a

Please inform the person helping you.

ANOTHER LOG;
/usr/sbin/alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.5lJmqlf98z/alsactl.tmp: No such file or directory
upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Sun Nov 27 00:41:56 UTC 2016

!!Linux Distribution
!!------------------

Ubuntu 16.04.1 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 16.04.1 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.1 LTS" HOME_URL="http://www.ubuntu.com/" SUPPORT_URL="http://help.ubuntu.com/" BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/" UBUNTU_CODENAME=xenial

!!DMI Information
!!---------------

Manufacturer: LENOVO
Product Name: 80TV
Product Version: Lenovo ideapad 310-15IKB
Firmware Version: 3JCN21WW

!!Kernel Information
!!------------------

Kernel release: 4.4.0-47-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.4.0-47-generic
Library version: 1.1.0
Utilities version: 1.1.0

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:9d71 (rev 21)
 Subsystem: 17aa:382c

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_hda_intel: probe_mask=1 model=auto
snd_hda_intel: patch=hda-jack-retask.fw,hda-jack-retask.fw,hda-jack-retask.fw,hda-jack-retask.fw model=generic

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 1 Nov 27 02:32 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Nov 27 02:32 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:268: no soundcards found...

ARECORD

arecord: device_list:268: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
rfcomm
arc4
rtsx_usb_ms
memstick
bbswitch
bnep
nls_iso8859_1
x86_pkg_temp_thermal
kvm_intel
kvm
irqbypass
crct10dif_pclmul
crc32_pclmul
ath10k_pci
aesni_intel
ath10k_core
aes_x86_64
lrw
gf128mul
glue_helper
ath
ablk_helper
cryptd
uvcvideo
mac80211
videobuf2_vmalloc
videobuf2_memops
videobuf2_v4l2
videobuf2_core
v4l2_common
videodev
cfg80211
nvidia_uvm
media
joydev
input_leds
serio_raw
btusb
btrtl
mei_me
shpchp
mei
hci_uart
btbcm
btqca
ideapad_laptop
sparse_keymap
btintel
bluetooth
wmi
intel_lpss_acpi
intel_lpss
tpm_crb
acpi_pad
mac_hid
snd_hda_intel
snd_hda_codec
snd_hda_core
snd_hwdep
snd_pcm
snd_seq_midi
snd_seq_midi_event
snd_rawmidi
snd_seq
snd_seq_device
snd_timer
snd
soundcore
coretemp
parport_pc
ppdev
lp
parport
autofs4
rtsx_usb_sdmmc
rtsx_usb
i915_bpo
nvidia_drm
nvidia_modeset
intel_ips
psmouse
i2c_algo_bit
drm_kms_helper
nvidia
syscopyarea
sysfillrect
sysimgblt
fb_sys_fops
drm
r8169
ahci
mii
libahci
pinctrl_sunrisepoint
pinctrl_intel
i2c_hid
video
hid
fjes

!!ALSA/HDA dmesg
!!--------------

[ 6.908260] systemd[1]: Mounted POSIX Message Queue File System.
[ 6.964230] snd_hda_intel 0000:00:1f.3: Applying patch firmware 'hda-jack-retask.fw'
[ 6.964329] systemd[1]: Started LVM2 metadata daemon.
[ 6.964935] systemd[1]: Starting Create Static Device Nodes in /dev...
[ 6.965225] snd_hda_intel 0000:00:1f.3: Direct firmware load for hda-jack-retask.fw failed with error -2
[ 6.965229] snd_hda_intel 0000:00:1f.3: Cannot load firmware, aborting
[ 6.965543] systemd[1]: Started Load Kernel Modules.

There is alsa log. It does not detect my sound card. Lenovo ideapad 310 laptop if that helps.

Alsa daily updated and fixed my issue, thx alsa guys!

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Revision history for this message
Eero Häihälä (hajhawa) said :
#1

More information. I ran "cat /proc/asound/{version,cards,devices,hwdep,pcm,seq/clients}; sudo rm /etc/asound.conf; sudo rm -r ~/.pulse ~/.asound* ;sudo rm ~/.pulse-cookie; sudo apt-get update; sudo apt-get install aptitude; sudo aptitude install paman gnome-alsamixer libasound2-plugins padevchooser libsdl1.2debian-pulseaudio; sudo lshw -short;ls -lart /dev/snd; find /lib/modules/`uname -r` | grep snd ;cat /dev/sndstat; lspci -nn; lsusb; sudo which alsactl; sudo fuser -v /dev/dsp /dev/snd/* ; dpkg -S bin/slmodemd; dmesg | egrep 'EMU|probe|emu|ALSA|alsa|ac97|udi|snd|ound|irmware'; sudo /etc/init.d/sl-modem-daemon status; sudo grep model /etc/modprobe.d/* ; sudo dmidecode|egrep 'anufact|roduct|erial|elease'; lsmod | egrep 'snd|usb|midi|udio'; pacmd list-sinks; aplay -l; sudo alsa force-reload; ubuntu-support-status ; sudo lshw -C sound" and it gave me this:

Advanced Linux Sound Architecture Driver Version k4.4.0-47-generic.
--- no soundcards ---
  1: : sequencer
 33: : timer
Client info
  cur clients : 1
  peak clients : 1
  max clients : 192

Client 0 : "System" [Kernel]
  Port 0 : "Timer" (Rwe-)
  Port 1 : "Announce" (R-e-)
Client 14 : "Midi Through" [Kernel]
  Port 0 : "Midi Through Port-0" (RWe-)

Revision history for this message
Eero Häihälä (hajhawa) said :
#2

I cannot open alsamixer, it says a file is not in folder, No sound at all from anywhere.

Revision history for this message
Launchpad Janitor (janitor) said :
#3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.