No sound with Realplayer

Asked by John Torkington

I have installed various versions of Realplayer from different sources in both Dapper and Edgy. Sometimes I have got sound and sometimes I have not. But when I have been successful, sound has disappeared at a later date.

Currently I have sound in Dapper (Realplayer10Gold), but not Edgy and I have reinstalled Edgy and Realplayer several times (using package manager and Helix Realplayer site). The trouble in Edgy seemed to start when I installed the Mozilla Mplayer plug-in (now removed)

I have also played about with all the channels in Alsamixer. The soundcard is an AC97.

If I try to play the Realplayer program in the Dapper filesystem from Edgy it still does not work.

When I am trying to play a BBC 7 Listen Again programme, everything plays normally in Edgy except no sound. When I try to play an MP3 file, I get a "Cannot open audio device" error with the suggestion that "another program may be using it".

I'd be grateful for any ideas - I feel there should be some very simple instruction which would solve the problem.

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jz (jz+) said :
#1

Can you hear sound when you play a Ogg Vorbis file with Rhythmbox/Totem?

Just trying to determine if this just a problem with proprietary codecs or your sound hardware in general...

Could you provide some information about your sound card (run lspci in a terminal and paste output here).

Revision history for this message
John Torkington (john-torkington1) said :
#2

Thanks for replying. Mplayer and Totem both work with mp3 files and there do not seem to be any sound problems other than with Realplayer. Since writing the first message there have been 2 periods of an hour or so (always first thing in the morning!) when Realplayer has suddenly started working in Edgy, but it mysteriously and suddenly fails to start a new session either giving no sound when trying to use BBC7 or the "Cannot open audio device" when trying to play an MP3/Ogg Vorbis file. It continues to work in Dapper and Windows. I could blame overheating if only everything else was not working perfectly!

Here is the lspci output. I've left it all in as I am not very familiar with this info.

alex@alex-desktop:~$ lspci
00:00.0 Host bridge: VIA Technologies, Inc. VT8377 [KT400/KT600 AGP] Host Bridge (rev 80)
00:01.0 PCI bridge: VIA Technologies, Inc. VT8237 PCI Bridge
00:0c.0 Multimedia video controller: Conexant CX23880/1/2/3 PCI Video and Audio Decoder (rev 03)
00:0c.1 Multimedia controller: Conexant CX23880/1/2/3 PCI Video and Audio Decoder [Audio Port] (rev 03)
00:0d.0 Modem: Smart Link Ltd. SmartLink SmartPCI562 56K Modem (rev 04)
00:0f.0 IDE interface: VIA Technologies, Inc. VIA VT6420 SATA RAID Controller (rev 80)
00:0f.1 IDE interface: VIA Technologies, Inc. VT82C586A/B/VT82C686/A/B/VT823x/A/C PIPC Bus Master IDE (rev 06)
00:10.0 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 81)
00:10.1 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 81)
00:10.2 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 81)
00:10.3 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 81)
00:10.4 USB Controller: VIA Technologies, Inc. USB 2.0 (rev 86)
00:11.0 ISA bridge: VIA Technologies, Inc. VT8237 ISA bridge [KT600/K8T800/K8T890 South]
00:11.5 Multimedia audio controller: VIA Technologies, Inc. VT8233/A/8235/8237 AC97 Audio Controller (rev 60)
00:13.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8139/8139C/8139C+ (rev 10)
00:14.0 FireWire (IEEE 1394): VIA Technologies, Inc. IEEE 1394 Host Controller (rev 80)
01:00.0 VGA compatible controller: ATI Technologies Inc RV280 [Radeon 9200 SE] (rev 01)
01:00.1 Display controller: ATI Technologies Inc RV280 [Radeon 9200 SE] (Secondary) (rev 01)
alex@alex-desktop:~$

Revision history for this message
Matt Thompson (mattthompson) said :
#3

I get exactly the same problem, I'd really appreciate some help here too. My lspci output is as follows:

00:00.0 Host bridge: VIA Technologies, Inc. VT8375 [KM266/KL266] Host Bridge
00:01.0 PCI bridge: VIA Technologies, Inc. VT8633 [Apollo Pro266 AGP]
00:06.0 Multimedia audio controller: Creative Labs SB Live! EMU10k1 (rev 06)
00:06.1 Input device controller: Creative Labs SB Live! Game Port (rev 06)
00:10.0 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 80)
00:10.1 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 80)
00:10.2 USB Controller: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller (rev 80)
00:10.3 USB Controller: VIA Technologies, Inc. USB 2.0 (rev 82)
00:11.0 ISA bridge: VIA Technologies, Inc. VT8235 ISA Bridge
00:11.1 IDE interface: VIA Technologies, Inc. VT82C586A/B/VT82C686/A/B/VT823x/A/C PIPC Bus Master IDE (rev 06)
00:11.5 Multimedia audio controller: VIA Technologies, Inc. VT8233/A/8235/8237 AC97 Audio Controller (rev 50)
00:12.0 Ethernet controller: VIA Technologies, Inc. VT6102 [Rhine-II] (rev 74)
01:00.0 VGA compatible controller: nVidia Corporation NV31 [GeForce FX 5600XT] (rev a1)

Revision history for this message
Best John Torkington (john-torkington1) said :
#4

I seem to have got sound back for the moment and I am keeping my fingers crossed that I have a cure. Having reinstalled Realplayer from the Applications Manager - still no sound - I took advice from the site below and it seems to have worked after a restart (needed to logon as root for some of the editing).

http://ubuntuguide.org/wiki/Ubuntu:Edgy

ADVICE is

 How to install Multimedia Player (RealPlayer 10)

    * Read #General Notes
    * Read #How to add extra repositories

sudo aptitude install realplay

    Note: 'realplay' installs RealPlayer 10 from PLF repository, which you should be enabled if you followed this guide. 'realplayer' installs RealPlayer 8 from multiverse.

    * Applications -> Sound & Video -> RealPlayer 10

It will also install all the necessary plugins automagically for it to view embedded real videos in Firefox

    * To avoid issues of flickering or screen going blank when switching windows, goto
          o RealPlayer 10 -> Tools -> Preferences -> Hardware -> Uncheck XVideo

    * To avoid issues with sound
          o Make sure you have ALSA OSS driver.

sudo apt-get install alsa-oss

then edit the startup script (/usr/lib/realplay-10.0.8/realplay) and changed line 73 from

$REALPLAYBIN “$@”

to

aoss $REALPLAYBIN “$@”

Revision history for this message
tty918 (yuqio-com) said :
#5

Hello, I have been using Ubuntu for a while. I am still trying to understand it.
I encountered the same problems when I first installed Real Player, problems like, couldn't install the real.deb package automatically or through terminal, real.bin couldn't be executed, package error, etc.. Now I got Real Player working. Then the sound problem occurred, luckily, I used to download a lot of code packages, like gstreamer, a lot of them. I just installed them all. I think one of them was the alsa-oss. I was able to playback rmvb files in Movie Player without video track, just sound. I tried to open rm files in realplayer10 I installed, no sound, nooooo sound. why? That plugin was installed, why it was not working. I went to sound device preference, because I saw something about priority decoder. In preference, I found 2 devices, HDA Nvidia Alsa mixer, Realtek ALC883 OSS mixer. My primary device was HDA Nvidia, so I changed it to Realtck. After reboot, bingo, it was working, I got video and sound in Real Player.
I thought I finished with this problem, but it was not that simple. When I tried to play mp3 in Rethmbox Music Player, no sound, nooo sound. I just realized I had to switch device again in order to playback mp3. In other words, I could not have both rm and mp3 working correctly in the same time.
can you help me?

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scottmuz (semurray) said :
#6

AOSS change fixed my realplay sound problem.

Revision history for this message
Lucian Adrian Grijincu (lucian.grijincu) said :
#7

Changing
    $REALPLAYBIN “$@”
to
    aoss $REALPLAYBIN “$@”

fixed it for me.

I'm running a manually installed version from http://www.real.com/linux on Ubuntu 7.10.
The file that needs to be edited is the "realplay" script that is first run ( /usr/bin/realplay ).

Revision history for this message
Hubert (hpereira) said :
#8

Hello

I am also having problems - the volume is very low!
I installed Windows XP on an empty partition and tried the sound - can can blast the neighbour off the planet
however when I go back to Ubuntu - very very low sound

the terminal output is as follows:
hubert@hubert-desktop:~$ lspci
00:00.0 Host bridge: Intel Corporation 82945G/GZ/P/PL Memory Controller Hub (rev 02)
00:02.0 VGA compatible controller: Intel Corporation 82945G/GZ Integrated Graphics Controller (rev 02)
00:1b.0 Audio device: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller (rev 01)
00:1c.0 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 1 (rev 01)
00:1c.1 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 2 (rev 01)
00:1c.2 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 3 (rev 01)
00:1c.3 PCI bridge: Intel Corporation 82801G (ICH7 Family) PCI Express Port 4 (rev 01)
00:1d.0 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #1 (rev 01)
00:1d.1 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #2 (rev 01)
00:1d.2 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #3 (rev 01)
00:1d.3 USB Controller: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #4 (rev 01)
00:1d.7 USB Controller: Intel Corporation 82801G (ICH7 Family) USB2 EHCI Controller (rev 01)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev e1)
00:1f.0 ISA bridge: Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Bridge (rev 01)
00:1f.1 IDE interface: Intel Corporation 82801G (ICH7 Family) IDE Controller (rev 01)
00:1f.2 IDE interface: Intel Corporation 82801GB/GR/GH (ICH7 Family) SATA IDE Controller (rev 01)
00:1f.3 SMBus: Intel Corporation 82801G (ICH7 Family) SMBus Controller (rev 01)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 01)
05:04.0 Ethernet controller: Atheros Communications, Inc. AR5212/AR5213 Multiprotocol MAC/baseband processor (rev 01)
hubert@hubert-desktop:~$

Please help

Thanks