kernel panic then "chipset not supported"

Asked by Phil on 2007-01-12

Like a fool I clicked yes to a "Windows 2000 upgrade?" prompt.
Now my PC won't boot after the upgrade and says the BIOS (old AWARD BIOS) needs upgrading.

That's the last straw with Microsoft.....

Bought "Beginning UBANTU Linux" (Keir Thomas) , booted the CD, got "Kernel Panic". I think it was the older "stable?" version of Ubantu.

1.Rebooted and hit F1 for info
2.Then F3 for options and entered "MemTest" - MemTest continously logged errors.
3. Hit "c" for Config then selected "9" for advanced features.
4. Got the message "Chipset not supported"

My PC uses an AMD Athlon 761 (ECC Disabled) processor.
The motherboard is the ABIT KG7 Lite DDR.

Am I now the proud owner of a useless boat anchor or is there something I can do?
This is my first experience with Linux therefore my tech knowledge is zero.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Last query:
2007-01-30
Last reply:
2007-02-04
Ben Hodgetts (enverex) said : #1

Erm, not sure what processor that it supposed to be, there is no such thing as an AMD Athlon 761 or any AMD processors using a 761 socket. Going by the motherboard you listed it's an Athlon/Duron/XP/Sempron using the AMD761/VIA 686B.

Are you sure you're not trying to run the wrong CD or something? (maybe the IA64 or AMD64 CD). You need the "x86" or "i386" CD. I'd grab 6.10 from someone or somewhere and try using that.

Phil (plparshall) said : #2

Ben,

Thanks for the reply...

This is an amazon link to the book/cd I am trying to use:
http://www.amazon.com/Beginning-Ubuntu-Linux-Novice-Professional/dp/1590596277/sr=8-1/qid=1169135586/ref=pd_bbs_sr_1/103-3330587-2211052?ie=UTF8&s=books

I believe it's the older 6.06 distribution.

My computer is uses an older AMD microprocessor and the motherboard is the ABIT KG7 Lite:

AMD Socket A Based ATX Mainboard PC1600/PC2100 DDR DRAM & SoftMenu™ Technology

Processor. It's one of the following.....
- AMD Socket A Athlon (100/133MHz FSB) up to 1.4GHz
- AMD Socket A Duron (100MHz FSB) up to 1.3GHz
- AMD Socket A Athlon XP Palomino (0.18 micron process) up to 2100+
- AMD Socket A Athlon XP Thoroughbred (0.13 micron process) up to 2000+

Chipset
- AMD761/VIA 686B

Memory
- Two 184-pin DIMM sockets support PC1600/PC2100 DDR SDRAM module

Thanks Ben,
Phil

------------------------------------------------------------------

> ----- Original Message -----
> From: "Ben Hodgetts \(Enverex\)" <email address hidden>
> To: <email address hidden>
> Subject: [Support #3152]: Re: kernel panic then "chipset not supported"
> Date: Sat, 13 Jan 2007 10:17:51 -0000
>
>
> Your support request #3152 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+ticket/3152
>
> Status: Open => Answered
>
> Ben Hodgetts (Enverex) proposed the following answer:
> Erm, not sure what processor that it supposed to be, there is no such
> thing as an AMD Athlon 761 or any AMD processors using a 761 socket.
> Going by the motherboard you listed it's an Athlon/Duron/XP/Sempron
> using the AMD761/VIA 686B.
>
> Are you sure you're not trying to run the wrong CD or something? (maybe
> the IA64 or AMD64 CD). You need the "x86" or "i386" CD. I'd grab 6.10
> from someone or somewhere and try using that.
>
> _______________________________________________________________________
> If this answers your request, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+ticket/3152/+confirm?answer_id=0
>
> If you still need support, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+ticket/3152

>

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Ben Hodgetts (enverex) said : #3

Other than feeling that you got kinda ripped off buying that, I'd recommend downloading Edgy (6.10) and burning that to a CD and trying to install from that, it's more likely to work and would give us a better base to work off.

Phil (plparshall) said : #4

OK Ben, I'll give it a try...
Thanks, Phil

> ----- Original Message -----
> From: "Ben Hodgetts \(Enverex\)" <email address hidden>
> To: <email address hidden>
> Subject: [Support #3152]: Re: [Support #3152]: Re: kernel panic then "chipset not supported"
> Date: Thu, 18 Jan 2007 18:23:20 -0000
>
>
> Your support request #3152 on Ubuntu changed:
> https://launchpad.net/ubuntu/+ticket/3152
>
> Status: Open => Needs information
>
> Ben Hodgetts (Enverex) requested for more information:
> Other than feeling that you got kinda ripped off buying that, I'd
> recommend downloading Edgy (6.10) and burning that to a CD and trying to
> install from that, it's more likely to work and would give us a better
> base to work off.
>
> _______________________________________________________________________
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://launchpad.net/ubuntu/+ticket/3152

>

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Pascal Potvin (pascal-potvin) said : #5

Sir, I think you have answered to your problem yourself.

If memtest gives Errors (red lines), it means that your memory is not working and makes random errors.

That's the reason you get kernel panics.

Don't worry though about the chipset problem. Memtest is not related to linux in any way. Memtest has actually it's own kernel, which (in my opinion) is not updated often enough.

If I were you, I'd just buy a new 512 DDR400 memory chip from my local computer store, and restart memtest with only this memory chip installed. It should gives you some passes w/o errors. Then, try to install Ubuntu, it should go very easily.

Phil (plparshall) said : #6

Thanks Pascal,

My problems started when I upgraded Win2000.
Windows still boots 90% of the way and then I get the APCI message/blue screen.
I think my memory is OK.

I ordered the UBUNTU disks from UBUNTU so I'll try them and get back to you after I've tried to load them. I ordered the early fully supported release for older CPU's

Thanks
Phil

> ----- Original Message -----
> From: "Pascal Potvin" <email address hidden>
> To: <email address hidden>
> Subject: [Support #3152]: Re: [Support #3152]: Re: [Support #3152]: Re: kernel panic then "chipset not supported"
> Date: Fri, 26 Jan 2007 04:07:42 -0000
>
>
> Your support request #3152 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+ticket/3152
>
> Status: Open => Answered
>
> Pascal Potvin proposed the following answer:
> Sir, I think you have answered to your problem yourself.
>
> If memtest gives Errors (red lines), it means that your memory is not
> working and makes random errors.
>
> That's the reason you get kernel panics.
>
> Don't worry though about the chipset problem. Memtest is not related to
> linux in any way. Memtest has actually it's own kernel, which (in my
> opinion) is not updated often enough.
>
> If I were you, I'd just buy a new 512 DDR400 memory chip from my local
> computer store, and restart memtest with only this memory chip
> installed. It should gives you some passes w/o errors. Then, try to
> install Ubuntu, it should go very easily.
>
> _______________________________________________________________________
> If this answers your request, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+ticket/3152/+confirm?answer_id=4
>
> If you still need support, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+ticket/3152

>

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Bryce Harrington (bryce) said : #7

Hi Phil,

If I were to guess, the problems you're experiencing with Windows and now Ubuntu are probably one and the same: Bad RAM. Especially given that memtest is failing like that.

Like Pascal suggests, the most likely solution is to remove all of the old RAM and put in the new, and then run memtest and make sure it succeeds. Then you hopefully should be able to run Ubuntu (or Windows) normally.

Pascal Potvin (pascal-potvin) said : #8

If memtest gives you red bars, then there is no issue, the memory IS bad.

Memtest is really simple : it puts some data in the your ram, and reads it again. Then it compares : "Is it the same?" if not, it gives you an error. It's as simple as that. Nothing else than the memory is tested.

I work at a computer shop, and that's the first thing we do on a new built computer. And if it gives error, we put another memory in, and do the test again. It is only when the memory makes 2 passes in the test that we can say that the RAM is good.

Again : If memtest gives you red bars, then there is no issue, the memory IS bad.

Swap your memory for a working one, that's the only way out of your problem.

Have a nice day sir,

Pascal Potvin

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