Ubuntu

install of update is hung (updated)

Asked by Chris

I am trying to update from Gibbon to Hippo, the install has frozen at the line "Stopping the Firestarter Firewall". Is there any way round this? Do I Have to start over? if so, How?. Thanks. Chris

The frozen install problem is solved, the whole thing crashed! Hippo is booting up OK but the update manager is giving me the following message
: E: dpkg was interrupted, you must manually run 'dpkg --configure -a' to correct the problem.
E: _cache->open() failed, please report.

Can someone talk me through this please.
Thanks again
Chris

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Solved by:
marcobra (Marco Braida)
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marcobra (Marco Braida) (marcobra) said : 		#1

Please open a Terminal from the menu Applications->Accessories->Terminal and type:

sudo dpkg --configure -a
sudo apt-get -f install

give your user password when requested, you don't see nothing when you type it, then press enter.

Hope this helps

Revision history for this message
Chris (chris-froud) said : 		#2

Hi Marcobra, all I'm getting is "command not found"
Chris

Revision history for this message
marcobra (Marco Braida) (marcobra) said : 		#3

Please tell me the which row give you the command not found
sudo dpkg --configure -a
sudo apt-get -f install

Be careful to the space char:
sudo <space> dpkg <space> --configure <space> -a
sudo <space> apt-get <space> -f <space> install

Hope this helps

Revision history for this message
Chris (chris-froud) said : 		#4

Hi, When I open the terminal I get this: chris@chris-laptop:~$ Then I type the first line you gave me: sudo dpkg --configure -a. when I then press enter it jumps back to the opening line(chris@chris-laptop:~$)
I appreciate your trying to help with this.
Chris

Revision history for this message
Best marcobra (Marco Braida) (marcobra) said : 		#5

Try to open a virtual terminal by pressing CTRL+ALT+F2 make login with your user and password and type:

sudo dpkg --configure -a
sudo apt-get -f install

give your user password when requested, you don't see nothing when you type it, then press enter.

To restore the graphic layer "Gnome" press CTRL+ALT+F7

Hope this helps

Revision history for this message
Chris (chris-froud) said : 		#6

Problem solved, all updates downloaded and installed.
Many thanks, you're a diamond.
Chris

Revision history for this message
Chris (chris-froud) said : 		#7

Thanks marcobra, that solved my question.