Ubuntu

USB 3.0 port compatibility/driver issues

Asked by ViBE

First of all I came here, cause askubuntu is really dead. I have a tons of little issues with Ubuntu many years ago and now I had enough of these. I want back my fully working system. So may I need to report these. If I'm at the wrong place please tell me where and how can I report bugs/ask questions.

Since I have my laptop the USB 3.0 port always cause some trouble on Ubuntu. No matter which Ubuntu distribution I use/used. Most of the connected devices usually works. For example external USB HDDs, pendrives, webcamera. But sometimes HDDs fails too if I connect to the port a simple USB mouse or a USB hub. And then looks like Ubuntu just loads out the driver or something like that and I can't use this port till I restart the system. Recognising my controllers, phones, mobile devices also very poor. My controller is totally dead with USB 3.0. On Windows this port works well. So it's definitely a bug but can I fix it or report it?

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actionparsnip (andrew-woodhead666) said : 		#1

All the Ubuntu distributions are 100% the same under the hood. It's like changing your wallpaper and expecting the USB to suddenly work.

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actionparsnip (andrew-woodhead666) said : 		#2

What is the output of:

lsb_release -a; uname -a; lsusb

Thanks

Also, please check the USB ports are enabled and configured correctly in the BIOS.

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ViBE (vibe) said : 		#3

I know. I just wanted to say that this issue is still exists since 12.04. I thought I'm not alone with this and it has been fixed but not.

Here is the output:
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 16.04 LTS
Release: 16.04
Codename: xenial
Linux ViBE 4.4.0-24-generic #43-Ubuntu SMP Wed Jun 8 19:27:37 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
Bus 002 Device 004: ID ffc0:001f
Bus 002 Device 003: ID 258a:0001
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 0079:0006 DragonRise Inc. PC TWIN SHOCK Gamepad
Bus 003 Device 002: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 13d3:5710 IMC Networks UVC VGA Webcam
Bus 001 Device 003: ID 13d3:3304 IMC Networks Asus Integrated Bluetooth module [AR3011]
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

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actionparsnip (andrew-woodhead666) said : 		#4

Well both USB 2 and USB 3 are detected. Have you tried updating your BIOS?

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ViBE (vibe) said : 		#5

The last BIOS update for my laptop released in 2012. And the settings are fine. The BIOS is really straight forward.
https://www.asus.com/Notebooks/K53SD/HelpDesk_Download/

So it's the latest. By the way somehow now the system detected my controller somehow but that's not usual.

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Launchpad Janitor (janitor) said : 		#6

This question was expired because it remained in the 'Open' state without activity for the last 15 days.