Firefox freezeing

Asked by Jerry Wheeler on 2016-03-27

Firefox has started freezing. I have tried resetting and removing and reinstalling it several times and it will work ok for a while and then starts freezing again it is a recent problem that just started a couple of days ago.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu Edit question
Assignee:
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Last query:
2016-03-28
Last reply:
2016-03-28

What is the output of:

lsb_release -a; uname -a; apt-cache policy firefox

Thanks

Jerry Wheeler (jdinbellevue) said : #2

On Monday, March 28, 2016 10:57:42 AM you wrote:
> Your question #289276 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/289276
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> What is the output of:
>
> lsb_release -a; uname -a; apt-cache policy firefox
>
> Thanks
erry@jerry-Z97X-UD3H:~$

I hope this is what you are looking for I am not very knowledgeable with Linux.

You need to run the command in the terminal, then copy the output and paste as an update on:
https://answers.launchpad.net/ubuntu/+question/289276

Jerry Wheeler (jdinbellevue) said : #4

On Monday, March 28, 2016 10:57:42 AM you wrote:
> Your question #289276 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/289276
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> What is the output of:
>
> lsb_release -a; uname -a; apt-cache policy firefox
>
> Thanks
Hope this helps. I am a novice at Linux

Are you by any chance saving the text to a file then attaching it to the automated email?

Jerry Wheeler (jdinbellevue) said : #6

I tried attaching the info I found to an email but didn't know for sure how to do it

Jerry Wheeler (jdinbellevue) said : #7

Maybe the easiest thing for me to do is to remove Firefox and try a different browser. This is very strange because Firefox has worked flawlessly for over a year and then 3 days ago the problem started.

Instead of attaching any file to any email. If you copy the text, then paste it as an update on
https://answers.launchpad.net/ubuntu/+question/289276

Then we can see the text. Just paste the text in the same box you typed your last update. It's very simple.

Jerry Wheeler (jdinbellevue) said : #9

4 x86_64 x86_64 GNU/Linux
firefox:
  Installed: (none)
  Candidate: 45.0+build2-0ubuntu0.15.10.1
  Version table:
     45.0+build2-0ubuntu0.15.10.1 0
        500 http://us.archive.ubuntu.com/ubuntu/ wily-updates/main amd64 Packages
        500 http://security.ubuntu.com/ubuntu/ wily-security/main amd64 Packages
        100 /var/lib/dpkg/status
     41.0.2+build2-0ubuntu1 0
        500 http://us.archive.ubuntu.com/ubuntu/ wily/main amd64 Packages
jerry@jerry-Z97X-UD3H:~$

Jerry Wheeler (jdinbellevue) said : #10

I have an appointment now and will be back later

OK, what is the output of:

lsb_release -a; uname -a

Thanks

Jerry Wheeler (jdinbellevue) said : #12

[sudo] password for jerry:
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 15.10
Release: 15.10
Codename: wily
Linux jerry-Z97X-UD3H 4.2.0-34-generic #39-Ubuntu SMP Thu Mar 10 22:13:01 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
jerry@jerry-Z97X-UD3H:~$

OK, do you have any addons in Firefox? If so, try disabling some to test.

Jerry Wheeler (jdinbellevue) said : #14

I have not installed any addons to Firefox all I have is the basic browser I downloaded from MUON. I am goint to try some different things and if it comes to it I will reinstall Ubuntu and see if that fixes the problem. I appreciate your help and patience with a novice like me.

Jerry Wheeler (jdinbellevue) said : #15

Hopefully my problem seemed to be solved I went to Mozilla website and downloaded update for Firefox from their website and the browser has been working fine so far.

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