Full webcam resolution not available

What is the output of:

lsb_release -a; lsusb

Thanks

Hey actionparsnip, thanks for replying.

lsb_release -a gives

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.04.3 LTS
Release: 14.04
Codename: trusty

I should note that this Ubuntu install is a customized version provided by Nvidia through their Jetson Jetpack

https://developer.nvidia.com/embedded/jetson-development-pack

and lsusb gives

Bus 001 Device 002: ID 413c:2003 Dell Computer Corp. Keyboard
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 0955:09ff NVidia Corp.
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 005: ID 046d:082c Logitech, Inc.
Bus 002 Device 004: ID 046d:c063 Logitech, Inc. DELL Laser Mouse
Bus 002 Device 003: ID 0451:1446 Texas Instruments, Inc. TUSB2040/2070 Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

If you search for the ID:

046d:082c

With respect to Ubuntu, you may find guides. You may want to report a bug as well.

I've seen many people discuss how the C615 worked out of the box but not many people complaining of limited resolution. Could you perhaps link to a discussion where someone had a similar issue to mine and resolved it?

I will shortly. I'm just going to search the same Internet that you access....

Please, Andrew, you type as if I haven't spent the last 3 days on google. The whole reason I bought the thing is because I saw plenty of forum posts stating the C615 worked flawless out of the packaging. So you can imagine my frustration when I go back to google and find nothing on webcams under reporting their resolution. Solve this problem for me and I'll eat my words.

What is the output of:

lsmod | grep uvc

Thanks

"lsmod" gives

Module Size Used by
rfcomm 65526 0
bnep 14792 2
bcmdhd 7445623 0
cfg80211 451262 1 bcmdhd
nvhost_vi 5087 0
bluedroid_pm 11252 0

and "modprobe uvc" gives

FATAL: Module uvc not found.

That's weird. I read on the UVC website that all distributions after 2.6 have UVC natively.

I just tried installing the UVC driver wit the following

git clone --depth=1 git://linuxtv.org/media_build.git
cd media_build
./build

and this was part of the output

******************
* Start building *
******************
make -C /home/ubuntu/videodriver/media_build/v4l allyesconfig
make[1]: Entering directory `/home/ubuntu/videodriver/media_build/v4l'
No version yet, using 3.10.67-gcdddc52
make[1]: Leaving directory `/home/ubuntu/videodriver/media_build/v4l'
make[1]: Entering directory `/home/ubuntu/videodriver/media_build/v4l'
make[2]: Entering directory `/home/ubuntu/videodriver/media_build/linux'
Applying patches for kernel 3.10.67-gcdddc52
patch -s -f -N -p1 -i ../backports/api_version.patch
patch -s -f -N -p1 -i ../backports/pr_fmt.patch
patch -s -f -N -p1 -i ../backports/debug.patch
patch -s -f -N -p1 -i ../backports/drx39xxj.patch
patch -s -f -N -p1 -i ../backports/v4.5_gpiochip_data_pointer.patch
patch -s -f -N -p1 -i ../backports/v4.4_gpio_chip_parent.patch
patch -s -f -N -p1 -i ../backports/v4.1_pat_enabled.patch
patch -s -f -N -p1 -i ../backports/v4.0_dma_buf_export.patch
patch -s -f -N -p1 -i ../backports/v4.0_drop_trace.patch
patch -s -f -N -p1 -i ../backports/v4.0_fwnode.patch
patch -s -f -N -p1 -i ../backports/v3.19_get_user_pages_locked.patch
patch -s -f -N -p1 -i ../backports/v3.17_fix_clamp.patch
patch -s -f -N -p1 -i ../backports/v3.16_netdev.patch
patch -s -f -N -p1 -i ../backports/v3.16_wait_on_bit.patch
patch -s -f -N -p1 -i ../backports/v3.16_void_gpiochip_remove.patch
patch -s -f -N -p1 -i ../backports/v3.12_kfifo_in.patch
patch -s -f -N -p1 -i ../backports/v3.11_dev_groups.patch
patch -s -f -N -p1 -i ../backports/v3.10_fw_driver_probe.patch
patch -s -f -N -p1 -i ../backports/v3.10_ir_hix5hd2.patch
Patched drivers/media/dvb-core/dvbdev.c
Patched drivers/media/v4l2-core/v4l2-dev.c
Patched drivers/media/rc/rc-main.c
make[2]: Leaving directory `/home/ubuntu/videodriver/media_build/linux'
./scripts/make_kconfig.pl /lib/modules/3.10.67-gcdddc52/build /lib/modules/3.10.67-gcdddc52/build 1
Preparing to compile for kernel version 3.10.67

***WARNING:*** You do not have the full kernel sources installed.
This does not prevent you from building the v4l-dvb tree if you have the
kernel headers, but the full kernel source may be required in order to use
make menuconfig / xconfig / qconfig.

If you are experiencing problems building the v4l-dvb tree, please try
building against a vanilla kernel before reporting a bug.

Vanilla kernels are available at http://kernel.org.
On most distros, this will compile a newly downloaded kernel:

cp /boot/config-`uname -r` <your kernel dir>/.config
cd <your kernel dir>
make all modules_install install

Please see your distro's web site for instructions to build a new kernel.

WARNING: This is the V4L/DVB backport tree, with experimental drivers
         backported to run on legacy kernels from the development tree at:
                http://git.linuxtv.org/media-tree.git.
         It is generally safe to use it for testing a new driver or
         feature, but its usage on production environments is risky.
         Don't use it in production. You've been warned.
V4L2_FLASH_LED_CLASS: Requires at least kernel 3.18.0
RC_ST: Requires at least kernel 3.15.0
VIDEO_FB_IVTV: Requires at least kernel 3.11.0
DVB_PT3: Requires at least kernel 3.11.0
VIDEO_XILINX: Requires at least kernel 3.17.0
RADIO_SI4713: Requires at least kernel 3.13.0
I2C_SI4713: Requires at least kernel 3.17.0
VIDEO_ADV7604: Requires at least kernel 3.17.0
VIDEO_TC358743: Requires at least kernel 3.17.0
VIDEO_TVP5150: Requires at least kernel 3.17.0
VIDEO_MT9P031: Requires at least kernel 3.17.0
VIDEO_MT9V032: Requires at least kernel 3.19.0
VIDEO_SMIAPP: Requires at least kernel 4.0.0
VIDEO_ADP1653: Requires at least kernel 3.17.0
SOC_CAMERA_OV2640: Requires at least kernel 3.17.0
Created default (all yes) .config file
./scripts/fix_kconfig.pl
make[1]: Leaving directory `/home/ubuntu/videodriver/media_build/v4l'
make -C /home/ubuntu/videodriver/media_build/v4l
make[1]: Entering directory `/home/ubuntu/videodriver/media_build/v4l'
scripts/make_makefile.pl
./scripts/make_myconfig.pl
make[1]: Leaving directory `/home/ubuntu/videodriver/media_build/v4l'
make[1]: Entering directory `/home/ubuntu/videodriver/media_build/v4l'
perl scripts/make_config_compat.pl /lib/modules/3.10.67-gcdddc52/build ./.myconfig ./config-compat.h
creating symbolic links...
make -C firmware prep
make[2]: Entering directory `/home/ubuntu/videodriver/media_build/v4l/firmware'
make[2]: Leaving directory `/home/ubuntu/videodriver/media_build/v4l/firmware'
make -C firmware
make[2]: Entering directory `/home/ubuntu/videodriver/media_build/v4l/firmware'
  CC ihex2fw
Generating vicam/firmware.fw
Generating ttusb-budget/dspbootcode.bin
Generating cpia2/stv0672_vp4.bin
Generating av7110/bootcode.bin
make[2]: Leaving directory `/home/ubuntu/videodriver/media_build/v4l/firmware'
Kernel build directory is /lib/modules/3.10.67-gcdddc52/build
make -C ../linux apply_patches
make[2]: Entering directory `/home/ubuntu/videodriver/media_build/linux'
Patches for 3.10.67-gcdddc52 already applied.
make[2]: Leaving directory `/home/ubuntu/videodriver/media_build/linux'
make -C /lib/modules/3.10.67-gcdddc52/build SUBDIRS=/home/ubuntu/videodriver/media_build/v4l modules
make[2]: Entering directory `/usr/src/linux-headers-3.10.67-gcdddc52'
  CC [M] /home/ubuntu/videodriver/media_build/v4l/altera-lpt.o
gcc: error: unrecognized command line option '-mgeneral-regs-only'
make[3]: *** [/home/ubuntu/videodriver/media_build/v4l/altera-lpt.o] Error 1
make[2]: *** [_module_/home/ubuntu/videodriver/media_build/v4l] Error 2
make[2]: Leaving directory `/usr/src/linux-headers-3.10.67-gcdddc52'
make[1]: *** [default] Error 2
make[1]: Leaving directory `/home/ubuntu/videodriver/media_build/v4l'
make: *** [all] Error 2
build failed at ./build line 491.

Anyone experience anything like this?

I think this is an issue with the UVC driver but I wouldn't know how to diagnose this.

I did a system update and now everything works. I fucking hate linux....

Same happens in Windows dude.

Not Linux's fault. Don't use USB 1.1 hubs with your high resolution camera.