instalation problem

Asked by tronkis

well i have a huge problem

my laptop with windows vista has a virus that when i enter in my account the death screan show up,
a friend told me that i can download the ubuntu and i can take my important files and the restore the pc, the problem its this when i enter the cd with ubuntu and i do all the process there is a part when the screen its gray and black and then its black i cannot enter or do anything, what can i do in that case?? cause i need my important files and well i cannot use ubuntu.

help??!

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Munchkinguy (10068660) said :
#1

What version of Ubuntu have you downloaded?
What is your graphics card?

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sum1nil (ten-wings) said :
#2

Can you help with this problem?

Provide an answer of your own, or ask tronkis for more information if necessary.

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