Ubuntu

cdrom not working

Asked by Johan Engelbrecht

I'm new to Ubuntu. Installed Ubuntu 14.04 LTS on DELL Latitude 6510. CD/DVD not working. Not reading any data from it. I can hear it spinning a while then stopping. PLease help.

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actionparsnip (andrew-woodhead666) said : 		#1

Do any disks work? Audio CDs? Data DVD?

Try as many as you can.

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Johan Engelbrecht (johan-engelbrecht00) said : 		#2

doesn't read any. i tried music, data, movies. CD and DVD

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actionparsnip (andrew-woodhead666) said : 		#3

If you run:

sudo lshw -C drive

What is the output?

Thanks

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Johan Engelbrecht (johan-engelbrecht00) said : 		#4

There is no output.

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Johan Engelbrecht (johan-engelbrecht00) said : 		#5

here is the output of sudo lshw -C drive

*-disk
       description: ATA Disk
       product: ST500LM012 HN-M5
       vendor: Seagate
       physical id: 0.0.0
       bus info: scsi@0:0.0.0
       logical name: /dev/sda
       version: 0002
       serial: S2X5J9ACA14864
       size: 465GiB (500GB)
       capabilities: partitioned partitioned:dos
       configuration: ansiversion=5 sectorsize=4096 signature=000338b6
  *-cdrom
       description: DVD-RAM writer
       product: DVD+-RW GU40N
       vendor: HL-DT-ST
       physical id: 0.0.0
       bus info: scsi@1:0.0.0
       logical name: /dev/cdrom
       logical name: /dev/sr0
       version: A101
       capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
       configuration: ansiversion=5 status=nodisc

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Johan Engelbrecht (johan-engelbrecht00) said : 		#6

sorry it is the output for sudo lshw -C disk

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Johan Engelbrecht (johan-engelbrecht00) said : 		#7

Help please?

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Launchpad Janitor (janitor) said : 		#8

This question was expired because it remained in the 'Open' state without activity for the last 15 days.