Ubuntu

Ubuntu phone / Aquaris E5: no ringtones when receiving calls, no sound when receiving messages; no sound on speakers

Asked by M.K.

Aquaris E5 HD, Ubuntu Edition; Ubuntu 15.04, OTA-8.5

My phone does not ring / play sound on speakers. No problems to answer calls, when having notice by vibrating / display notification; Have phone for some weeks now - at very beginning it worked; short after it stopped playing sounds; swithched sound on in pathwind & uninstalled pathwind - no difference; sometimes it plays ringtones - but have no idea under which circumstances; even when it rang for one time it does not anymore one call later, although I did not make any changes in settings between the calls; does not play sounds / ringtones when selecting them in settings (no difference which ringtone).

Today I made full reset on phone (by Settings) - still no sounds.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

I suggest you report a bug

Revision history for this message
M.K. (kkmichi) said : 		#2

Thank you.

Bug Description: https://bugs.launchpad.net/ubuntu/+bug/1533251

Revision history for this message
adeline ana (adelineana) said : 		#3

I don't know if you have solved the problem yet, but I hope the answer is useful to you or someone else in need:
Troubleshoot sound issues on Ubuntu phone/Aquaris E5: Confirm sound settings in Pathwind, uninstall Pathwind, and check for inconsistent behavior. If problem persists, perform a full reset through settings. If no improvement, seek technical support or consider reinstalling the operating system. In addition, you can also discover more new ringtones today here https://csengohang.mobi/

Revision history for this message
sophiakimm (sophiakimm) said : 		#4

Consider checking audio settings, ensuring the chosen ringtone is compatible. If issues persist after a full reset, seek technical support for a thorough examination. Check out more great ringtones when your phone can ring again https://chartsringtones.com/

Can you help with this problem?

Provide an answer of your own, or ask M.K. for more information if necessary.

To post a message you must log in.