bluetooth does not work

Asked by karreman

I try to connect my smart-phone with my laptop via blue-tooth but the laptop cannot find the smart-phone
Everything is on. blue-tooth and visibility on laptop as well as on the smart-phone.
Laptop: ubuntu 14-04
smart-phone: Samsung galaxy android version 4.1.2
What can I do

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Revision history for this message
Jeremy (wa113y3s) said :
#1

Can you post the terminal results from

lsusb; dmesg | grep -i bluetooth; dmesg | grep -i firmware; rfkill list all; lsmod | grep bluetooth; hciconfig -a; uname -a

Revision history for this message
karreman (kees-karreman) said :
#2

kees@karremanPC:~$ lsusb; dmesg | grep -i bluetooth; dmesg | grep -i
firmware; rfkill list
Bus 002 Device 003: ID 04f2:b40e Chicony Electronics Co., Ltd
Bus 002 Device 002: ID 0438:7900 Advanced Micro Devices, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 004: ID 0bda:b001 Realtek Semiconductor Corp.
Bus 001 Device 003: ID 04d9:0499 Holtek Semiconductor, Inc. Optical Mouse
Bus 001 Device 002: ID 0438:7900 Advanced Micro Devices, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 1bcf:0c31 Sunplus Innovation Technology Inc.
SPIF30x Serial-ATA bridge
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[ 3.043396] usb 1-1.3: Product: Bluetooth Radio
[ 8.498041] Bluetooth: Core ver 2.17
[ 8.498078] Bluetooth: HCI device and connection manager initialized
[ 8.498470] Bluetooth: HCI socket layer initialized
[ 8.498475] Bluetooth: L2CAP socket layer initialized
[ 8.498483] Bluetooth: SCO socket layer initialized
[ 8.724537] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 8.724544] Bluetooth: BNEP filters: protocol multicast
[ 8.724560] Bluetooth: BNEP socket layer initialized
[ 8.767008] Bluetooth: RFCOMM TTY layer initialized
[ 8.767032] Bluetooth: RFCOMM socket layer initialized
[ 8.767047] Bluetooth: RFCOMM ver 1.11
[ 0.289358] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 0.890877] [Firmware Bug]: ACPI: No _BQC method, cannot determine
initial brightness
[ 0.890902] [Firmware Bug]: ACPI: No _BQC method, cannot determine
initial brightness
[ 0.891057] [Firmware Bug]: ACPI: No _BQC method, cannot determine
initial brightness
[ 0.891073] [Firmware Bug]: ACPI: No _BQC method, cannot determine
initial brightness
[ 8.286838] [Firmware Bug]: ACPI: No _BQC method, cannot determine
initial brightness
[ 8.286855] [Firmware Bug]: ACPI: No _BQC method, cannot determine
initial brightness
[ 8.543537] rtl8723be: Using firmware rtlwifi/rtl8723befw.bin
0: hci0: Bluetooth
     Soft blocked: no
     Hard blocked: no
1: phy0: Wireless LAN
     Soft blocked: no
     Hard blocked: no
kees@karremanPC:~$ all; lsmod | grep bluetooth; hciconfig -a; uname -a
Opdracht ‘all’ niet gevonden, bedoelde u:
  Opdracht ‘alc’ uit pakket ‘amule-adunanza-utils-gui’ (universe)
  Opdracht ‘alc’ uit pakket ‘amule-utils-gui’ (universe)
  Opdracht ‘ali’ uit pakket ‘nmh’ (universe)
  Opdracht ‘ali’ uit pakket ‘mailutils-mh’ (universe)
  Opdracht ‘al2’ uit pakket ‘mono-devel’ (main)
  Opdracht ‘axl’ uit pakket ‘afnix’ (universe)
  Opdracht ‘al’ uit pakket ‘mono-devel’ (main)
  Opdracht ‘wall’ uit pakket ‘bsdutils’ (main)
  Opdracht ‘ale’ uit pakket ‘ale’ (universe)
  Opdracht ‘als’ uit pakket ‘atool’ (universe)
all: opdracht niet gevonden
bluetooth 391136 22 bnep,btusb,rfcomm
hci0: Type: BR/EDR Bus: USB
     BD Address: C0:38:96:1A:C4:AC ACL MTU: 820:8 SCO MTU: 255:16
     UP RUNNING PSCAN ISCAN
     RX bytes:630 acl:0 sco:0 events:40 errors:0
     TX bytes:1439 acl:0 sco:0 commands:40 errors:0
     Features: 0xff 0xff 0xff 0xfe 0xdb 0xff 0x7b 0x87
     Packet type: DM1 DM3 DM5 DH1 DH3 DH5 HV1 HV2 HV3
     Link policy: RSWITCH HOLD SNIFF PARK
     Link mode: SLAVE ACCEPT
     Name: 'ubuntu-0'
     Class: 0x6c0100
     Service Classes: Rendering, Capturing, Audio, Telephony
     Device Class: Computer, Uncategorized
     HCI Version: 4.0 (0x6) Revision: 0xb
     LMP Version: 4.0 (0x6) Subversion: 0x8723
     Manufacturer: Realtek Semiconductor Corporation (93)

Linux karremanPC 3.13.0-49-generic #83-Ubuntu SMP Fri Apr 10 20:11:33
UTC 2015 x86_64 x86_64 x86_64 GNU/Linux

Op 15-04-25 om 12:11 AM schreef Jeremy:
> lsusb; dmesg | grep -i bluetooth; dmesg | grep -i firmware; rfkill list
> all; lsmod | grep bluetooth; hciconfig -a; uname -a

Revision history for this message
Jeremy (wa113y3s) said :
#3

sudo apt-get install git build-essential linux-headers-generic
git clone https://github.com/lwfinger/rtlwifi_new.git
cd rtlwifi_new
make
sudo make install
cd ~
git clone -b troy https://github.com/lwfinger/rtl8723au_bt.git
cd rtl8723au_bt-troy
make
sudo make install

Reboot, but if you get a new kernel through updates, your bluetooth will quit working, then you will need to
cd rtlwifi_new
make clean
make
sudo make install
cd ~/rtl8723au_bt-troy
make clean
make
sudo make install

Then reboot

Revision history for this message
karreman (kees-karreman) said :
#4

copy of terminal responses

kees@karremanPC:~$ sudo apt-get install git build-essential
linux-headers-generic git clone
[sudo] password for kees:
Pakketlijsten worden ingelezen... Klaar
Boom van vereisten wordt opgebouwd
De status informatie wordt gelezen... Klaar
E: Kan pakket clone niet
vinden..........................................can't find clone package

kees@karremanPC:~$ sudo apt-get install git build-essential
linux-headers-generic cd rtlwifi_new make sudo make install
Pakketlijsten worden ingelezen... Klaar
Boom van vereisten wordt opgebouwd
De status informatie wordt gelezen... Klaar
E: Kan pakket cd niet vinden..............................can't find cd
package
E: Kan pakket rtlwifi_new niet vinden..................can't find
rtlwifi package
E: Kan pakket install niet vinden..........................can't find
installe package
kees@karremanPC:~$

I am doing something wrong but don't know what.
tried also your suggestion for the possibility of a new kernel by
update, did not work either, said can't find rtlnew
i have not much experience so please tell me exactly what and how to do.

Op 15-04-25 om 12:56 PM schreef Jeremy:
> sudo apt-get install git build-essential linux-headers-generic

Revision history for this message
Jeremy (wa113y3s) said :
#5

Enter one line at a time into terminal, not everything at once

Revision history for this message
karreman (kees-karreman) said :
#6

comment terminal on line 3
bash: cd: rtlwifi_new file does not exist

Op 15-04-25 om 02:51 PM schreef Jeremy:
> Your question #265811 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/265811
>
> Jeremy posted a new comment:
> Enter one line at a time into terminal, not everything at once
>

Revision history for this message
Jeremy (wa113y3s) said :
#7

So what happens if you enter the following all at once

sudo apt-get update && sudo apt-get install git build-essential linux-headers-generic && git clone https://github.com/lwfinger/rtlwifi_new.git && cd rtlwifi_new && make && sudo make install

Then run this

cd ~ && git clone -b troy https://github.com/lwfinger/rtl8723au_bt.git && cd rtl8723au_bt-troy && make && sudo make install

Or do you not have any connection to the internet?

Revision history for this message
karreman (kees-karreman) said :
#8

Yes I am on the internet

This is the result in the terminal (translation : genegeerd=ignored
ophalen= get geraakt= touched pakketlijsten= packagelists )

kees@karremanPC:~$ sudo apt-get update && sudo apt-get install git
build-essential linux-headers-generic && git clone
https://github.com/lwfinger/rtlwifi_new.git&& cd rtlwifi_new && make &&
sudo make install
[sudo] password for kees:
Genegeerd http://nl.archive.ubuntu.com trusty InRelease
Genegeerd http://extras.ubuntu.com trusty InRelease
Genegeerd http://nl.archive.ubuntu.com trusty-updates InRelease
Genegeerd http://archive.ubuntu.com trusty InRelease
Genegeerd http://nl.archive.ubuntu.com trusty-backports InRelease
Ophalen:1 http://extras.ubuntu.com trusty Release.gpg [72 B]
Geraakt http://archive.ubuntu.com trusty Release.gpg
Genegeerd http://nl.archive.ubuntu.com trusty-security InRelease
Geraakt http://nl.archive.ubuntu.com trusty Release.gpg
Geraakt http://extras.ubuntu.com trusty Release
Geraakt http://archive.ubuntu.com trusty Release
Ophalen:2 http://nl.archive.ubuntu.com trusty-updates Release.gpg [933 B]
Geraakt http://nl.archive.ubuntu.com trusty-backports Release.gpg
Geraakt http://extras.ubuntu.com trusty/main Sources
Ophalen:3 http://nl.archive.ubuntu.com trusty-security Release.gpg [933 B]
Geraakt http://extras.ubuntu.com trusty/main amd64 Packages
Geraakt http://archive.ubuntu.com trusty/main Sources
Geraakt http://nl.archive.ubuntu.com trusty Release
Geraakt http://extras.ubuntu.com trusty/main i386 Packages
Geraakt http://archive.ubuntu.com trusty/restricted Sources
Ophalen:4 http://nl.archive.ubuntu.com trusty-updates Release [63.5 kB]
Geraakt http://nl.archive.ubuntu.com trusty-backports Release
Ophalen:5 http://nl.archive.ubuntu.com trusty-security Release [63.5 kB]
Geraakt http://nl.archive.ubuntu.com trusty/restricted Sources
Geraakt http://nl.archive.ubuntu.com trusty/main Sources
Geraakt http://nl.archive.ubuntu.com trusty/multiverse Sources
Geraakt http://nl.archive.ubuntu.com trusty/universe Sources
Geraakt http://nl.archive.ubuntu.com trusty/main amd64 Packages
Geraakt http://nl.archive.ubuntu.com trusty/restricted amd64 Packages
Genegeerd http://extras.ubuntu.com trusty/main Translation-nl_NL
Geraakt http://nl.archive.ubuntu.com trusty/universe amd64 Packages
Genegeerd http://extras.ubuntu.com trusty/main Translation-nl
Genegeerd http://extras.ubuntu.com trusty/main Translation-en
Geraakt http://nl.archive.ubuntu.com trusty/multiverse amd64 Packages
Geraakt http://nl.archive.ubuntu.com trusty/main i386 Packages
Geraakt http://nl.archive.ubuntu.com trusty/restricted i386 Packages
Geraakt http://nl.archive.ubuntu.com trusty/universe i386 Packages
Geraakt http://nl.archive.ubuntu.com trusty/multiverse i386 Packages
Geraakt http://nl.archive.ubuntu.com trusty/main Translation-nl
Geraakt http://nl.archive.ubuntu.com trusty/main Translation-en
Geraakt http://nl.archive.ubuntu.com trusty/multiverse Translation-nl
Geraakt http://nl.archive.ubuntu.com trusty/multiverse Translation-en
Geraakt http://nl.archive.ubuntu.com trusty/restricted Translation-nl
Geraakt http://nl.archive.ubuntu.com trusty/restricted Translation-en
Geraakt http://nl.archive.ubuntu.com trusty/universe Translation-nl
Geraakt http://nl.archive.ubuntu.com trusty/universe Translation-en
Ophalen:6 http://nl.archive.ubuntu.com trusty-updates/restricted Sources
[2,564 B]
Ophalen:7 http://nl.archive.ubuntu.com trusty-updates/main Sources [194 kB]
Ophalen:8 http://nl.archive.ubuntu.com trusty-updates/multiverse Sources
[4,775 B]
Ophalen:9 http://nl.archive.ubuntu.com trusty-updates/universe Sources
[113 kB]
Ophalen:10 http://nl.archive.ubuntu.com trusty-updates/main amd64
Packages [502 kB]
Ophalen:11 http://nl.archive.ubuntu.com trusty-updates/restricted amd64
Packages [9,238 B]
Ophalen:12 http://nl.archive.ubuntu.com trusty-updates/universe amd64
Packages [273 kB]
Ophalen:13 http://nl.archive.ubuntu.com trusty-updates/multiverse amd64
Packages [11.7 kB]
Ophalen:14 http://nl.archive.ubuntu.com trusty-updates/main i386
Packages [491 kB]
Ophalen:15 http://nl.archive.ubuntu.com trusty-updates/restricted i386
Packages [9,256 B]
Ophalen:16 http://nl.archive.ubuntu.com trusty-updates/universe i386
Packages [273 kB]
Ophalen:17 http://nl.archive.ubuntu.com trusty-updates/multiverse i386
Packages [11.9 kB]
Geraakt http://nl.archive.ubuntu.com trusty-updates/main Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-updates/multiverse
Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-updates/restricted
Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-updates/universe Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-backports/main Sources
Geraakt http://nl.archive.ubuntu.com trusty-backports/restricted Sources
Geraakt http://nl.archive.ubuntu.com trusty-backports/universe Sources
Geraakt http://nl.archive.ubuntu.com trusty-backports/multiverse Sources
Geraakt http://nl.archive.ubuntu.com trusty-backports/main amd64 Packages
Geraakt http://nl.archive.ubuntu.com trusty-backports/restricted amd64
Packages
Geraakt http://nl.archive.ubuntu.com trusty-backports/universe amd64
Packages
Geraakt http://nl.archive.ubuntu.com trusty-backports/multiverse amd64
Packages
Geraakt http://nl.archive.ubuntu.com trusty-backports/main i386 Packages
Geraakt http://nl.archive.ubuntu.com trusty-backports/restricted i386
Packages
Geraakt http://nl.archive.ubuntu.com trusty-backports/universe i386 Packages
Geraakt http://nl.archive.ubuntu.com trusty-backports/multiverse i386
Packages
Geraakt http://nl.archive.ubuntu.com trusty-backports/main Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-backports/multiverse
Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-backports/restricted
Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-backports/universe
Translation-en
Ophalen:18 http://nl.archive.ubuntu.com trusty-security/restricted
Sources [2,061 B]
Ophalen:19 http://nl.archive.ubuntu.com trusty-security/main Sources
[78.7 kB]
Ophalen:20 http://nl.archive.ubuntu.com trusty-security/multiverse
Sources [1,922 B]
Ophalen:21 http://nl.archive.ubuntu.com trusty-security/universe Sources
[20.9 kB]
Ophalen:22 http://nl.archive.ubuntu.com trusty-security/main amd64
Packages [259 kB]
Ophalen:23 http://nl.archive.ubuntu.com trusty-security/restricted amd64
Packages [8,875 B]
Ophalen:24 http://nl.archive.ubuntu.com trusty-security/universe amd64
Packages [99.7 kB]
Ophalen:25 http://nl.archive.ubuntu.com trusty-security/multiverse amd64
Packages [3,451 B]
Ophalen:26 http://nl.archive.ubuntu.com trusty-security/main i386
Packages [248 kB]
Ophalen:27 http://nl.archive.ubuntu.com trusty-security/restricted i386
Packages [8,846 B]
Ophalen:28 http://nl.archive.ubuntu.com trusty-security/universe i386
Packages [99.7 kB]
Ophalen:29 http://nl.archive.ubuntu.com trusty-security/multiverse i386
Packages [3,643 B]
Geraakt http://nl.archive.ubuntu.com trusty-security/main Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-security/multiverse
Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-security/restricted
Translation-en
Geraakt http://nl.archive.ubuntu.com trusty-security/universe Translation-en
Genegeerd http://nl.archive.ubuntu.com trusty/main Translation-nl_NL
Genegeerd http://nl.archive.ubuntu.com trusty/multiverse Translation-nl_NL
Genegeerd http://nl.archive.ubuntu.com trusty/restricted Translation-nl_NL
Genegeerd http://nl.archive.ubuntu.com trusty/universe Translation-nl_NL
2,859 kB opgehaald in 5s (493 kB/s)
Pakketlijsten worden ingelezen... Klaar
Pakketlijsten worden ingelezen... Klaar
Boom van vereisten wordt opgebouwd
De status informatie wordt gelezen... Klaar
build-essential is al de nieuwste versie.
git is al de nieuwste versie.
linux-headers-generic is al de nieuwste versie.
De volgende pakketten zijn automatisch geïnstalleerd en zijn niet langer
nodig: (the following packages are automatically installed and no longer
needed)
   linux-headers-3.13.0-32 linux-headers-3.13.0-32-generic
   linux-headers-3.13.0-43 linux-headers-3.13.0-43-generic
   linux-headers-3.13.0-44 linux-headers-3.13.0-44-generic
   linux-image-3.13.0-32-generic linux-image-3.13.0-43-generic
   linux-image-3.13.0-44-generic linux-image-extra-3.13.0-32-generic
   linux-image-extra-3.13.0-43-generic linux-image-extra-3.13.0-44-generic
   linux-image-generic linux-signed-image-3.13.0-43-generic
   linux-signed-image-3.13.0-44-generic
Use 'apt-get autoremove' to remove them.
0 pakketten opgewaardeerd, 0 pakketten nieuw geïnstalleerd, 0 te
verwijderen en 16 niet opgewaardeerd.
fatal: destination path 'rtlwifi_new' already exists and is not an empty
directory.
kees@karremanPC:~$ cd ~ && git clone -b troy
https://github.com/lwfinger/rtl8723au_bt.git&& cd rtl8723au_bt-troy &&
make && sudo make install
fatal: destination path 'rtl8723au_bt' already exists and is not an
empty directory.
kees@karremanPC:~$

after restart still no bluetooth

What I /want to try is to upgrade to 15.04 and see what that works out.
What do you think?/

Op 15-04-25 om 07:36 PM schreef Jeremy:
> && cd rtl8723au_bt-troy && make && sudo make install

Revision history for this message
Jeremy (wa113y3s) said :
#9

Any result from

ls ~/rtlwifi_new | grep ko

ls ~/rtl8723au_bt

ls ~/rtl8723au_bt-troy | grep ko

This bluetooth chipset might not be supported yet in the 4.0 kernel, so 15.04 would likely not make it work as I think it uses 3.19

Revision history for this message
karreman (kees-karreman) said :
#10

kees@karremanPC:~$ ls ~/rtlwifi_new | grep ko
rtl_pci.ko
rtl_usb.ko
rtlwifi.ko
kees@karremanPC:~$ ls ~/rtl8723au_bt
btusb.c readme.txt rtl8761au8192ee_fw
rtl8821a_fw
btusb.h rtl8723a_fw rtl8761au8812ae_fw
Linux_BT_USB_2.11.20140423_8723BE rtl8723b_fw rtl8761au_fw
Makefile rtl8761a_fw rtl8761aw8192eu_fw
kees@karremanPC:~$ ls ~/rtl8723au_bt-troy | grep ko
ls: kan geen toegang krijgen tot /home/kees/rtl8723au_bt-troy: Bestand
of map bestaat niet (ls: cannot get access to
/home/kees/rtl8723au_bt-troy file doesnot exist)
kees@karremanPC:~$

Op 15-04-26 om 03:11 PM schreef Jeremy:
> ls ~/rtl8723au_bt-troy | grep ko

Revision history for this message
Jeremy (wa113y3s) said :
#11

Something changed, so

wget https://github.com/lwfinger/rtl8723au_bt/archive/troy.zip

unzip rtl8723au_bt-troy.zip

cd rtl8723au_bt-troy

make

sudo make install

Reboot

Revision history for this message
karreman (kees-karreman) said :
#12

stop at line 2

see below

kees@karremanPC:~$ wget
https://github.com/lwfinger/rtl8723au_bt/archive/troy.zip
--2015-04-26 16:45:11--
https://github.com/lwfinger/rtl8723au_bt/archive/troy.zip
Herleiden van github.com (github.com)... 192.30.252.129
Verbinding maken met github.com (github.com)|192.30.252.129|:443...
verbonden.
HTTP-verzoek is verzonden; wachten op antwoord... 302 Found
Locatie: https://codeload.github.com/lwfinger/rtl8723au_bt/zip/troy
[volgen...]
--2015-04-26 16:45:11--
https://codeload.github.com/lwfinger/rtl8723au_bt/zip/troy
Herleiden van codeload.github.com (codeload.github.com)... 192.30.252.145
Verbinding maken met codeload.github.com
(codeload.github.com)|192.30.252.145|:443... verbonden.
HTTP-verzoek is verzonden; wachten op antwoord... 200 OK
Lengte: niet-opgegeven [application/zip]
Wordt opgeslagen als: ‘troy.zip’

     [ <=> ] 390,659 819KB/s in 0.5s

2015-04-26 16:45:12 (819 KB/s) - '‘troy.zip’' opgeslagen [390659]

kees@karremanPC:~$ unzip rtl8723au_bt-troy.zip
unzip: cannot find or open rtl8723au_bt-troy.zip,
rtl8723au_bt-troy.zip.zip or rtl8723au_bt-troy.zip.ZIP.
kees@karremanPC:~$

Op 15-04-26 om 04:31 PM schreef Jeremy:
> unzip rtl8723au_bt-troy.zip

Revision history for this message
Jeremy (wa113y3s) said :
#13

unzip troy.zip

cd rtl8723au_bt-troy

make

sudo make install

Then with any luck, bluetooth will work after a reboot

Revision history for this message
karreman (kees-karreman) said :
#14

Dear Jeremy,
bluetooth is working now.
Thank you for all your work and advice I have learned a lot in this process
kind regards
Kees Karreman

Op 15-04-26 om 06:06 PM schreef Jeremy:
> Your question #265811 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/265811
>
> Jeremy posted a new comment:
> unzip troy.zip
>
> cd rtl8723au_bt-troy
>
> make
>
> sudo make install
>
>
> Then with any luck, bluetooth will work after a reboot
>

Revision history for this message
Jeremy (wa113y3s) said :
#15

Great, I was waiting for another curve ball

Revision history for this message
Launchpad Janitor (janitor) said :
#16

This question was expired because it remained in the 'Open' state without activity for the last 15 days.