Ubuntu

Why do I get crash message after closing and reopening Chrome?

Asked by Wise Melon

When I close Chrome normally by just clicking the little red "x" button. And Chrome has not crashed or anything, and then when I open Chrome again I get a crash report error. But it didn't crash, I closed it!

The error reads: "The application Google Chrome has closed unexpectedly".

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actionparsnip
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actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

lsb_release -a; uname -a; apt-cache policy google-chrome

Thanks

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Wise Melon (wise-melon-deactivatedaccount) said : 		#2

The output of the command is this:

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.10
Release: 14.10
Codename: utopic
Linux nikita-Lenovo-B590 3.16.0-28-generic #38-Ubuntu SMP Fri Dec 12 17:37:40 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
N: Unable to locate package google-chrome

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actionparsnip (andrew-woodhead666) said : 		#3

Ok, what is the output of:

dpkg -l | grep -i chrome

Thanks

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Wise Melon (wise-melon-deactivatedaccount) said : 		#4

This is the output:

ii google-chrome-stable 39.0.2171.95-1 amd64 The web browser from Google
ii xserver-xorg-video-openchrome 1:0.3.3-1build2 amd64 X.Org X server -- VIA display driver

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Best actionparsnip (andrew-woodhead666) said : 		#5

You could close the browser then rename the browser's cache folder as well as it's configuration folder then rerun. You will get a vanilla setup but if the browser then works as expected then we know that there is something in the old settings that is causing the issue. If the browser behaves the same then please report a bug.

Thanks

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Wise Melon (wise-melon-deactivatedaccount) said : 		#6

Thank you for your advise, as am a bit new to Ubuntu and its file system, is this the location for the Chrome configurations folder, and if so, which folder would I change the name of: ~/.config/google-chrome/Default ? Do I change the name of the folder currently called "Default", or?
And where do I find the cache folder?

Also, once I have found the folders, should I just re-name them to something random, or something specific?

Thanks!

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Wise Melon (wise-melon-deactivatedaccount) said : 		#7

Oh, it is fine, I figured it all out.

There must have been something wrong with the old configuration as I did not get the crash report thing once I have renamed the folders, and had then started Chrome.

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Wise Melon (wise-melon-deactivatedaccount) said : 		#8

Thanks actionparsnip, that solved my question.

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Wise Melon (wise-melon-deactivatedaccount) said : 		#9

Just to add, this was the error message: http://i.imgur.com/ai7Hxqg.png