top menu bar is gone and dash is gone

Asked by Bob

Just did the update to 14 yesterday and now when I started it up today, I have lost my top menu bar and the dash is missing. It's not popping out like I had set it up to do making it very hard to do things. did another restart and lost all top menu bars on all pages

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actionparsnip (andrew-woodhead666) said :
#1

Does the system have a make and model?
What video chip does the system use?
If you open a terminal with CTRL + ALT + T does it open ok?
Is this a clean install of Trusty or did you upgrade from a previous release? If it is an upgrade, which release did you upgrade from?
If you make a new user and log in as it is the system ok?

Thanks

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Bob (smith13) said :
#2

Make and model, video chip, Where do I find the answers to your questions?
The terminal can be opened
I upgrade from the previous release
How do I make a new user?

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actionparsnip (andrew-woodhead666) said :
#3

sudo dmidecode -t 1; sudo lshw -C display

What is the output?

You can make a new user with:

sudo adduser namehere sudo; sudo passwd namehere

Then you can log off and try the new user. Obviously change 'namehere' to an actual name you can remeber. Unless you want the user to be called namehere, thatbwill work too.

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Bob (smith13) said :
#4

$ sudo dmidecode -t 1; sudo lshw -C display
[sudo] password for bob:
# dmidecode 2.12
SMBIOS 2.3 present.

Handle 0x0002, DMI type 1, 27 bytes
System Information
 Manufacturer: Hewlett-Packard
 Product Name:
 Version:
 Serial Number: 2ua5200kny
 UUID: 44B3B4DD-BB3D-DB11-BBDA-357847BB0016
 Wake-up Type: Power Switch
 SKU Number:
 Family:

  *-display
       description: VGA compatible controller
       product: 82915G/GV/910GL Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 04
       width: 32 bits
       clock: 33MHz
       capabilities: pm vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:16 memory:cfd00000-cfd7ffff ioport:1800(size=8) memory:e0000000-efffffff memory:cfd80000-cfdbffff

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Bob (smith13) said :
#5

bob@bob-desktop:~$ sudo adduser dave sudo; sudo passwd qazxcvbn
adduser: The user `dave' does not exist.
passwd: user 'qazxcvbn' does not exist

that did not work

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Bob (smith13) said :
#6

I got it back another a windows decoration was blocking it out Emerald was blocking it but now that I have to turn that off i lose my shade to roll up open windows with a mouse roll

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Launchpad Janitor (janitor) said :
#7

This question was expired because it remained in the 'Open' state without activity for the last 15 days.