card reader not showing cards

Asked by Johannes H. on 2014-04-06

Hello,

The internal sd card reader in my laptop (Schenker W703/clevo) has been working fine until last week. I took photos off an sd card, and when i was done clicked "safely remove" and took it out.
After this, it stopped working. lspci shows the card reader:

05:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5289 (rev 01)

but when i insert any card, nothing happens. No output from dmesg either. This is not fixed by a reboot and it shows the same behaviour with win 8.1, which is also installed on the machine: Device manager shows the reader as fully operational, but nothing happens.

Same description found here:

https://bugs.launchpad.net/ubuntu/+source/gvfs/+bug/504440
https://bugs.launchpad.net/ubuntu/+source/udisks/+bug/971876

but no suggested solution seemed to have any effect:
- reboot
- reinstalling drivers, both win 8.1 and Ubuntu 12.04
- long poweroff (with battery removed)

Are there any suggestions on how it might be possible to fix this and how it was caused exactely? Othweise I will have to get in contact with Schenker support during the next week...

Question information

When you boot the system have the SD card out. Log in and let the OS settle. Push in the SD card. Waot 10 seconds and run:

sudo fdisk -l; lsb_release -a; uname -a; dmesg | tail

What is the output?

Thanks

Johannes H. (w-johannes) said : #2

Here are the requested outputs. Another note: like with windows, booting with kernel 3.5.x did not work either, but i did not take any other specific actions (yet) when this kernel was used.

fdisk -l:

WARNING: GPT (GUID Partition Table) detected on '/dev/sda'! The util fdisk doesn't support GPT. Use GNU Parted.

Disk /dev/sda: 750.2 GB, 750156374016 bytes
255 heads, 63 sectors/track, 91201 cylinders, total 1465149168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 4096 bytes
I/O size (minimum/optimal): 4096 bytes / 4096 bytes
Disk identifier: 0xb7ab2093

   Device Boot Start End Blocks Id System
/dev/sda1 1 1465149167 732574583+ ee GPT
Partition 1 does not start on physical sector boundary.

WARNING: GPT (GUID Partition Table) detected on '/dev/sdb'! The util fdisk doesn't support GPT. Use GNU Parted.

Disk /dev/sdb: 250.1 GB, 250059350016 bytes
255 heads, 63 sectors/track, 30401 cylinders, total 488397168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0xb7ab2081

   Device Boot Start End Blocks Id System
/dev/sdb1 1 488397167 244198583+ ee GPT

lsb_release -a:

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.4 LTS
Release: 12.04
Codename: precise

uname -a:

Linux JLinNb 3.11.0-15-generic #25~precise1-Ubuntu SMP Thu Jan 30 17:39:31 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

dmesg | tail:

[ 79.286803] ata2.00: irq_stat 0x08000000, interface fatal error
[ 79.286805] ata2: SError: { UnrecovData 10B8B BadCRC }
[ 79.286808] ata2.00: failed command: READ FPDMA QUEUED
[ 79.286811] ata2.00: cmd 60/00:00:80:0b:da/01:00:16:00:00/40 tag 0 ncq 131072 in
[ 79.286811] res 40/00:00:80:0b:da/00:00:16:00:00/40 Emask 0x10 (ATA bus error)
[ 79.286813] ata2.00: status: { DRDY }
[ 79.286817] ata2: hard resetting link
[ 79.603339] ata2: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[ 79.605665] ata2.00: configured for UDMA/133
[ 79.605685] ata2: EH complete

Is the SD card 250Gb?

Johannes H. (w-johannes) said : #4

The card last used successfully was a 16gb sdhc card, but it also didn't work when tested with another sd and mini sd using adapter.

Johannes H. (w-johannes) said : #5

Since I just realised what #3 was aiming at:

both /dev/sda and /dev/sdb are internal hard drives. The sd card is not shown in fdisk -l

What is the output of:

sudo dmidecode -t 1

Thanks

Johannes H. (w-johannes) said : #7

# dmidecode 2.11
# SMBIOS entry point at 0xcbf7b498
SMBIOS 2.7 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
 Manufacturer: Notebook
 Product Name: P17SM
 Version: Not Applicable
 Serial Number: Not Applicable
 UUID: EEF59000-6086-0000-0000-000000000000
 Wake-up Type: Power Switch
 SKU Number: Not Applicable
 Family: Not Applicable

All i can suggest is report a bug. Be sure you have the latest BIOS.

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