Ubuntu

No wireless connection after updates

Asked by John Elliott

I am using HP "all in one" with Ubuntu 12.04 LTS installed. Following the last update, my wireless network connection is lost. I have both wired and wireless connection if I boot with older version 3.2.032, but with new version 3.2.055 after update I only have wired connection, but no wireless connection.

Wired output from NM-Tool
john@john-20-b101ea:~$ nm-tool
NetworkManager Tool

State: connected (global)

- Device: eth1 [Wired connection 1] -------------------------------------------
  Type: Wired
  Driver: r8169
  State: connected
  Default: yes
  HW Address: 70:54:D2:BE:43:DD

  Capabilities:
    Carrier Detect: yes
    Speed: 100 Mb/s

  Wired Properties
    Carrier: on

  IPv4 Settings:
    Address: 192.168.1.2
    Prefix: 24 (255.255.255.0)
    Gateway: 192.168.1.1

    DNS: 192.168.1.1

john@john-20-b101ea:~$

Wireless output below.....
john@john-20-b101ea:~$
NetworkManager Tool
State: disconnected

- Device: eth1 -----------------------------------------------------------------
  Type: Wired
  Driver: r8169
  State: unavailable
  Default: no
  HW Address: 70:54:D2:BE:43:DD

  Capabilities:
    Carrier Detect: yes
    Speed: 100 Mb/s

  Wired Properties
    Carrier: off

john@john-20-b101ea:~$

I have 2 versions on my front logon screen.

One is linux 3.2.055 and the other is 3.2.032 The default is 3.2.055 on boot up I can get a wired connection but no wireless connection. If I boot on 3.2.032 I can get both a wired, and wireless connection.

Many thanks for any help.......(New to Ubuntu)

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Thomas Krüger (thkrueger) said : 		#1

Please follow this procedure: https://help.ubuntu.com/community/WirelessTroubleshootingProcedure
But instead of creating a new question, post the output as a follow-up of this question! Thanks!

Revision history for this message
John Elliott (johnelliott31) said : 		#2

john@john-20-b101ea:~$ nm-tool

NetworkManager Tool

State: connected (global)

- Device: eth1 [Wired connection 1] -------------------------------------------
  Type: Wired
  Driver: r8169
  State: connected
  Default: yes
  HW Address: 70:54:D2:BE:43:DD

  Capabilities:
    Carrier Detect: yes
    Speed: 100 Mb/s

  Wired Properties
    Carrier: on

  IPv4 Settings:
    Address: 192.168.1.2
    Prefix: 24 (255.255.255.0)
    Gateway: 192.168.1.1

    DNS: 192.168.1.1

john@john-20-b101ea:~$ sudo lshw -C network
[sudo] password for john:
  *-network
       description: Ethernet interface
       product: RTL8101E/RTL8102E PCI Express Fast Ethernet controller
       vendor: Realtek Semiconductor Co., Ltd.
       physical id: 0
       bus info: pci@0000:03:00.0
       logical name: eth1
       version: 05
       serial: 70:54:d2:be:43:dd
       size: 100Mbit/s
       capacity: 100Mbit/s
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress msix vpd bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=2.3LK-NAPI duplex=full firmware=rtl_nic/rtl8105e-1.fw ip=192.168.1.2 latency=0 link=yes multicast=yes port=MII speed=100Mbit/s
       resources: irq:48 ioport:e000(size=256) memory:d0004000-d0004fff memory:d0000000-d0003fff
  *-network UNCLAIMED
       description: Network controller
       product: Ralink corp.
       vendor: Ralink corp.
       physical id: 0
       bus info: pci@0000:04:00.0
       version: 00
       width: 32 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: latency=0
       resources: memory:fea00000-fea0ffff
john@john-20-b101ea:~$

Revision history for this message
John Elliott (johnelliott31) said : 		#3

john@john-20-b101ea:~$ lspci -v
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 14h Processor Root Complex
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, 66MHz, medium devsel, latency 0

00:01.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 7310] (prog-if 00 [VGA controller])
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, fast devsel, latency 0, IRQ 49
 Memory at c0000000 (32-bit, prefetchable) [size=256M]
 I/O ports at f000 [size=256]
 Memory at feb00000 (32-bit, non-prefetchable) [size=256K]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: <access denied>
 Kernel driver in use: fglrx_pci
 Kernel modules: fglrx, radeon

00:04.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Family 14h Processor Root Port (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
 I/O behind bridge: 00001000-00001fff
 Memory behind bridge: d0100000-d02fffff
 Prefetchable memory behind bridge: 00000000d0300000-00000000d04fffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:10.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller (rev 03) (prog-if 30 [XHCI])
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, fast devsel, latency 0, IRQ 18
 Memory at feb44000 (64-bit, non-prefetchable) [size=8K]
 Capabilities: <access denied>
 Kernel driver in use: xhci_hcd

00:11.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 40) (prog-if 01 [AHCI 1.0])
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 44
 I/O ports at f140 [size=8]
 I/O ports at f130 [size=4]
 I/O ports at f120 [size=8]
 I/O ports at f110 [size=4]
 I/O ports at f100 [size=16]
 Memory at feb4b000 (32-bit, non-prefetchable) [size=2K]
 Capabilities: <access denied>
 Kernel driver in use: ahci

00:12.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller (rev 11) (prog-if 10 [OHCI])
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 18
 Memory at feb4a000 (32-bit, non-prefetchable) [size=4K]
 Kernel driver in use: ohci_hcd

00:12.2 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller (rev 11) (prog-if 20 [EHCI])
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 17
 Memory at feb49000 (32-bit, non-prefetchable) [size=256]
 Capabilities: <access denied>
 Kernel driver in use: ehci_hcd

00:13.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller (rev 11) (prog-if 10 [OHCI])
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 18
 Memory at feb48000 (32-bit, non-prefetchable) [size=4K]
 Kernel driver in use: ohci_hcd

00:13.2 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller (rev 11) (prog-if 20 [EHCI])
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 17
 Memory at feb47000 (32-bit, non-prefetchable) [size=256]
 Capabilities: <access denied>
 Kernel driver in use: ehci_hcd

00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 14)
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: 66MHz, medium devsel
 Kernel driver in use: piix4_smbus
 Kernel modules: i2c-piix4

00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD] FCH Azalia Controller (rev 01)
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, slow devsel, latency 32, IRQ 16
 Memory at feb40000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd-hda-intel

00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 11)
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, 66MHz, medium devsel, latency 0

00:14.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] FCH PCI Bridge (rev 40) (prog-if 01 [Subtractive decode])
 Flags: bus master, 66MHz, medium devsel, latency 64
 Bus: primary=00, secondary=02, subordinate=02, sec-latency=64

00:14.5 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB OHCI Controller (rev 11) (prog-if 10 [OHCI])
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 18
 Memory at feb46000 (32-bit, non-prefetchable) [size=4K]
 Kernel driver in use: ohci_hcd

00:15.0 PCI bridge: Advanced Micro Devices, Inc. [AMD] Hudson PCI to PCI bridge (PCIE port 0) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
 I/O behind bridge: 0000e000-0000efff
 Prefetchable memory behind bridge: 00000000d0000000-00000000d00fffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:15.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Hudson PCI to PCI bridge (PCIE port 1) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=04, subordinate=04, sec-latency=0
 Memory behind bridge: fea00000-feafffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:15.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Hudson PCI to PCI bridge (PCIE port 2) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=05, subordinate=05, sec-latency=0
 Memory behind bridge: fe900000-fe9fffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 0 (rev 43)
 Flags: fast devsel

00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 1
 Flags: fast devsel

00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 2
 Flags: fast devsel

00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 3
 Flags: fast devsel
 Capabilities: <access denied>
 Kernel driver in use: k10temp
 Kernel modules: k10temp

00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 4
 Flags: fast devsel

00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 6
 Flags: fast devsel

00:18.6 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 5
 Flags: fast devsel

00:18.7 Host bridge: Advanced Micro Devices, Inc. [AMD] Family 12h/14h Processor Function 7
 Flags: fast devsel

03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 05)
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, fast devsel, latency 0, IRQ 48
 I/O ports at e000 [size=256]
 Memory at d0004000 (64-bit, prefetchable) [size=4K]
 Memory at d0000000 (64-bit, prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: r8169
 Kernel modules: r8169

04:00.0 Network controller: Ralink corp. Device 539b
 Subsystem: Hewlett-Packard Company Device 18ed
 Flags: bus master, fast devsel, latency 0, IRQ 4
 Memory at fea00000 (32-bit, non-prefetchable) [size=64K]
 Capabilities: <access denied>

05:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader (rev 01)
 Subsystem: Hewlett-Packard Company Device 2af0
 Flags: bus master, fast devsel, latency 0, IRQ 18
 Memory at fe901000 (32-bit, non-prefetchable) [size=4K]
 Capabilities: <access denied>
 Kernel driver in use: rts_pstor
 Kernel modules: rts_pstor

john@john-20-b101ea:~$

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#4

I suggest you report a bug

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