Ubuntu

Phone card does not appear in 13.10

Asked by Seved Torstendahl

A couple of days ago I updated from Ubuntu 13.04 to 13.10.
Earlier with 13.04 I could connect my smartphone (Sony Ericsson Xperia Arc S) to my computer and a file manager window would pop up with PHONE CARD mounted where I could find all files from the SD card in the phone. I have set my phone to use MSC mode (mass storage ...), not MTP.
With 13.10 nothing happens! It does not help to change to MTP.
If I connect a USB memory stick it is mounted as expected.
I rebooted the machine to Kubuntu 12.04.3(?) and then the phone card appeared as expected.

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Thomas Krüger
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Revision history for this message
Thomas Krüger (thkrueger) said : 		#1

Do you get any error message in the output of the command "dmesg" that is related to the device after you connect it?

Revision history for this message
Seved Torstendahl (sevedt) said : 		#2

The following messages appears when I connect the phone:
[11949.296027] usb 1-2: new high-speed USB device number 11 using ehci-pci
[11949.428910] usb 1-2: Dual-Role OTG device on non-HNP port
[11949.429034] usb 1-2: can't set HNP mode: -32
[11949.544026] usb 1-2: new high-speed USB device number 12 using ehci-pci
[11949.676908] usb 1-2: Dual-Role OTG device on non-HNP port
[11949.677035] usb 1-2: can't set HNP mode: -32
[11949.792029] usb 1-2: new high-speed USB device number 13 using ehci-pci
[11949.813033] usb 1-2: Dual-Role OTG device on non-HNP port
[11949.813159] usb 1-2: can't set HNP mode: -32
[11949.928026] usb 1-2: new high-speed USB device number 14 using ehci-pci
[11949.949033] usb 1-2: Dual-Role OTG device on non-HNP port
[11949.949157] usb 1-2: can't set HNP mode: -32
[11949.952026] hub 1-0:1.0: unable to enumerate USB device on port 2
[11950.216021] usb 2-2: new full-speed USB device number 6 using uhci_hcd
[11950.359042] usb 2-2: not running at top speed; connect to a high speed hub
[11950.387042] usb 2-2: Dual-Role OTG device on non-HNP port
[11950.390042] usb 2-2: can't set HNP mode: -32
[11950.500023] usb 2-2: new full-speed USB device number 7 using uhci_hcd
[11950.643040] usb 2-2: not running at top speed; connect to a high speed hub
[11950.671043] usb 2-2: Dual-Role OTG device on non-HNP port
[11950.674043] usb 2-2: can't set HNP mode: -32
[11950.784023] usb 2-2: new full-speed USB device number 8 using uhci_hcd
[11950.815042] usb 2-2: not running at top speed; connect to a high speed hub
[11950.843041] usb 2-2: Dual-Role OTG device on non-HNP port
[11950.846041] usb 2-2: can't set HNP mode: -32
[11950.956025] usb 2-2: new full-speed USB device number 9 using uhci_hcd
[11950.987041] usb 2-2: not running at top speed; connect to a high speed hub
[11951.015044] usb 2-2: Dual-Role OTG device on non-HNP port
[11951.018042] usb 2-2: can't set HNP mode: -32
[11951.019043] hub 2-0:1.0: unable to enumerate USB device on port 2
seved@idefix:~$ cat > phone.err
[11949.296027] usb 1-2: new high-speed USB device number 11 using ehci-pci
[11949.428910] usb 1-2: Dual-Role OTG device on non-HNP port
[11949.429034] usb 1-2: can't set HNP mode: -32
[11949.544026] usb 1-2: new high-speed USB device number 12 using ehci-pci
[11949.676908] usb 1-2: Dual-Role OTG device on non-HNP port
[11949.677035] usb 1-2: can't set HNP mode: -32
[11949.792029] usb 1-2: new high-speed USB device number 13 using ehci-pci
[11949.813033] usb 1-2: Dual-Role OTG device on non-HNP port
[11949.813159] usb 1-2: can't set HNP mode: -32
[11949.928026] usb 1-2: new high-speed USB device number 14 using ehci-pci
[11949.949033] usb 1-2: Dual-Role OTG device on non-HNP port
[11949.949157] usb 1-2: can't set HNP mode: -32
[11949.952026] hub 1-0:1.0: unable to enumerate USB device on port 2
[11950.216021] usb 2-2: new full-speed USB device number 6 using uhci_hcd
[11950.359042] usb 2-2: not running at top speed; connect to a high speed hub
[11950.387042] usb 2-2: Dual-Role OTG device on non-HNP port
[11950.390042] usb 2-2: can't set HNP mode: -32
[11950.500023] usb 2-2: new full-speed USB device number 7 using uhci_hcd
[11950.643040] usb 2-2: not running at top speed; connect to a high speed hub
[11950.671043] usb 2-2: Dual-Role OTG device on non-HNP port
[11950.674043] usb 2-2: can't set HNP mode: -32
[11950.784023] usb 2-2: new full-speed USB device number 8 using uhci_hcd
[11950.815042] usb 2-2: not running at top speed; connect to a high speed hub
[11950.843041] usb 2-2: Dual-Role OTG device on non-HNP port
[11950.846041] usb 2-2: can't set HNP mode: -32
[11950.956025] usb 2-2: new full-speed USB device number 9 using uhci_hcd
[11950.987041] usb 2-2: not running at top speed; connect to a high speed hub
[11951.015044] usb 2-2: Dual-Role OTG device on non-HNP port
[11951.018042] usb 2-2: can't set HNP mode: -32
[11951.019043] hub 2-0:1.0: unable to enumerate USB device on port 2

Revision history for this message
Seved Torstendahl (sevedt) said : 		#3

The messages are repeated twice, I made a mistake when copying the text.

Revision history for this message
Best Thomas Krüger (thkrueger) said : 		#4

This is related to a bug that has been fixed recently and should be in the usual updates soon.

Revision history for this message
Seved Torstendahl (sevedt) said : 		#5

Just installed the latest updates (Linux 3.11.0-13-generic) and now the PHONE CARD appears again, thanks.

Revision history for this message
Seved Torstendahl (sevedt) said : 		#6

Thanks Thomas Krüger, that solved my question.