USB device could not be recognized in Ubuntu 12.04

Asked by andrew wallace

HI,all
I have installed Ubuntu 12.04(64bit) on my Sony vaio Ultrabook. Everything goes well, but sometimes the usb devices could not be recognized.
And the command lsusb could display the device.And this is some detailed information I think
[ 18.515944] usb 3-1: new high-speed USB device number 2 using xhci_hcd
[ 18.532787] hub 3-1:1.0: USB hub found
[ 18.532845] hub 3-1:1.0: 4 ports detected
[ 18.819877] usb 3-1.2: new low-speed USB device number 3 using xhci_hcd
[ 18.841338] usb 3-1.2: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 18.855893] input: PixArt USB Optical Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input10
[ 18.856066] generic-usb 0003:093A:2510.0001: input,hidraw0: USB HID v1.11 Mouse [PixArt USB Optical Mouse] on usb-0000:00:14.0-1.2/input0
[ 18.856082] usbcore: registered new interface driver usbhid
[ 18.856084] usbhid: USB HID core driver
[ 18.927854] usb 3-1.4: new low-speed USB device number 4 using xhci_hcd
[ 18.949758] usb 3-1.4: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 18.949764] usb 3-1.4: ep 0x82 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 18.953157] input: HID 0b38:0010 as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1.4/3-1.4:1.0/input/input11
[ 18.953312] generic-usb 0003:0B38:0010.0002: input,hidraw1: USB HID v1.10 Keyboard [HID 0b38:0010] on usb-0000:00:14.0-1.4/input0
[ 18.957601] input: HID 0b38:0010 as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1.4/3-1.4:1.1/input/input12
[ 18.957859] generic-usb 0003:0B38:0010.0003: input,hidraw2: USB HID v1.10 Device [HID 0b38:0010] on usb-0000:00:14.0-1.4/input1
[ 32.646238] [drm:gen6_sanitize_pm] *ERROR* Power management discrepancy: GEN6_RP_INTERRUPT_LIMITS expected 16070000, was 16000000
[ 2529.403486] usb 3-1.1: new high-speed USB device number 5 using xhci_hcd
[ 2534.401814] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command
[ 2534.605721] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
[ 2534.605733] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
[ 2534.809673] usb 3-1.1: device not accepting address 5, error -12
[ 2534.809803] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
[ 2534.809813] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
[ 2534.809824] xhci_hcd 0000:00:14.0: ERROR no room on ep ring
[ 2534.809829] xhci_hcd 0000:00:14.0: ERR: No room for command on command ring
[ 2534.809837] hub 3-1:1.0: couldn't allocate port 1 usb_device

And my machine information is
Linux ubuntu 3.2.0-49-generic #75-Ubuntu SMP Tue Jun 18 17:39:32 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

And the temporary method to solve the problem is to reboot.
An easy way to reproduce this issue is just to suspend your machine and then wake up the machine.

Please help me.I am looking forward to your update....Thanks.

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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

What is the output of :

sudo dmidecode -t 1; lsb_release -a

Thanks

Revision history for this message
andrew wallace (andrewallanwallace) said :
#2

the output is the following using Command sudo dmidecode -t 1; lsb_release -a

# dmidecode 2.11
# SMBIOS entry point at 0xaaebdf18
SMBIOS 2.7 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
 Manufacturer: Sony Corporation
 Product Name: SVT11138CCS
 Version: C90566VJ
 Serial Number: 54524537-0001361
 UUID: 14102C92-74F5-4A0E-63F6-6009B6AC3A5A
 Wake-up Type: Power Switch
 SKU Number: 54524537
 Family: VAIO

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.2 LTS
Release: 12.04
Codename: precise

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#3

Do you have the latest BIOS?

Revision history for this message
andrew wallace (andrewallanwallace) said :
#4

the output of Command lsb_release -a
androidyue~/myscript (master)$ lsb_release -a
LSB Version: core-2.0-amd64:core-2.0-noarch:core-3.0-amd64:core-3.0-noarch:core-3.1-amd64:core-3.1-noarch:core-3.2-amd64:core-3.2-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu 12.04.2 LTS
Release: 12.04
Codename: precise

Revision history for this message
andrew wallace (andrewallanwallace) said :
#5

@actionparsnip (andrew-woodhead666)
I have not updated the bios.I bought this machine about ten days ago.I am not quite aware of the bios.I guess everything should be latest.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#6

I suggest you check, you may need Windows to upgrade it.

I also suggest you report a bug

Revision history for this message
Thomas Krüger (thkrueger) said :
#7

It looks like a USB3 bug. If the ultrabook has USB2 ports, you should try them instead as a workaround.

Revision history for this message
andrew wallace (andrewallanwallace) said :
#8

I do think It should be a USB 3.0 bug.But the USB 2.0 port is not available in Ubuntu.But the USB 2.0 port worked well when I was installing the current Ubuntu system.

Revision history for this message
andrew wallace (andrewallanwallace) said :
#9

Hi,guys.
Since I updated the Linux Kernel via UpdateManager.The problem does NOT appear any more.
the command of uname -a

Linux ubuntu 3.2.0-51-generic #77-Ubuntu SMP Wed Jul 24 20:18:19 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

Many thanks.