Ubuntu

Problem with ASUS ZENDISK on Ubuntu 12.04

Asked by Encho Naydenov

I have UBUNTU 12.04 installed on ASUS ZENBOOK. I have also a ZENDISK AS400, with virtual CD alongside with HDD. The Linux sees only virtual CD, but not the HDD. I tried anything, usb switching and so on. Please advice

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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

Are there any bugs reported?

Revision history for this message
Anton Kanishchev (ak12-deactivatedaccount) said : 		#2

This zendisk as400 , that is an hdd correct? How are you connecting to the hdd, via wifi or via usb (according to asus website you can connect via both). Please plug in your hdd into an available usb port.

Has the hdd been used before (does it have data on it?). If not then the hdd may not be formatted yet, hence it is not showing up. The virtual cd can be (may be) saved in firmware, that's why you are seeing it.

Thanks

Revision history for this message
Encho Naydenov (photo-c) said : 		#3

Yes, ZENDISK is HDD connected via USB. I can see virtual CD, but not HDD.
It is properly formatted, I can use it on other Windows computers without any problem.

Revision history for this message
Encho Naydenov (photo-c) said : 		#4

On windows computer you can see both - virtual CD and HDD, as two separate devices.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#5

With the device connected, run:

sudo fdisk -l; mount; lsb_release -a; uname -a

What is the full output please?

Thanks

Revision history for this message
Encho Naydenov (photo-c) said : 		#6

Disk /dev/sda: 64.0 GB, 64023257088 bytes
255 heads, 63 sectors/track, 7783 cylinders, total 125045424 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x000186ff

   Device Boot Start End Blocks Id System
/dev/sda1 * 2048 116856831 58427392 83 Linux
/dev/sda2 116858878 125044735 4092929 5 Extended
/dev/sda5 116858880 125044735 4092928 82 Linux swap / Solaris
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04.2 LTS
Release: 12.04
Codename: precise
Linux encho-UX21E 3.4.0-030400rc6-generic #201205061835 SMP Sun May 6 22:36:08 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#7

Have you tried with the official kernel for Ubuntu rather than some 3rd party kernel.

Revision history for this message
Encho Naydenov (photo-c) said : 		#8

this is the preinstalled kernel , I have never change it.
Are you sure that this is not a generic kernel?

Revision history for this message
ckroot (jul78) said : 		#9

Hi

have the same problem under linux but maybe linux is not supported as stated on asus website:

System Requirements
Windows® 7 , 32bit/64bit
Windows® Vista , 32bit/64bit
Windows® XP , 32bit/64bit
Mac OS X 10.5

:(

Revision history for this message
Jiří Meitner (jiri001meitner-u) said : 		#10

Hi,

 i have external USB 3.0 disk - Asus Zendisk EXt.HDD, P/N
 90-XB2Z00HD00030, i have not idea to mount it. Xubuntu 16.04.1, amd64, original xenial kernel.

 The manual for the device states that it uses:
 Driver: U3 NEC Onboard Driver 1.0.19.0

 I tried to get an answer on the forums (forum.root.cz,
forum.ubuntu.cz), unfortunately without success.

 Please excuse my English.

 In Windows 10 operating without installing drivers (out of the box).

 lsusb:
 Bus 002 Device 008: ID 0b05:17b4 ASUSTek Computer, Inc.

 lsscsi:
 [0:0:0:0] disk ATA ADATA XM11 128GB BBF0 /dev/sda
 [6:0:0:0] disk USB3.0 D Super Speed Mass 0 -
[6:0:0:1] cd/dvd ASMT VirtualCDROM /dev/sr0

 fdisk -l:
 not show this disk

 sg_map -i:
 /dev/sg0 /dev/sda ATA ADATA XM11 128GB BBF0
 /dev/sg1 USB3.0 D Super Speed Mass 0
 /dev/sg2 /dev/sr0 ASMT VirtualCDROM

 u3-tool -i /dev/sg1:
 u3_partition_info() failed: Device reported command failed: status 1

 mount /dev/sg1 /mnt:
 mount: /dev/sg1 is not a block device

 dmesg:

 [ 1682.332885] usb 2-1.2: USB disconnect, device number 5
 [ 1688.382795] usb 2-1.2: new high-speed USB device number 6 using ehci-pci
 [ 1688.589306] usb 2-1.2: New USB device found, idVendor=0b05, idProduct=17b4
 [ 1688.589317] usb 2-1.2: New USB device strings: Mfr=2, Product=3,
 SerialNumber=1
 [ 1688.589323] usb 2-1.2: Product: Super Speed Mass Storage
 [ 1688.589328] usb 2-1.2: Manufacturer: USB3.0 Device
 [ 1688.589333] usb 2-1.2: SerialNumber: 2020120509000060
 [ 1688.589970] usb-storage 2-1.2:1.0: USB Mass Storage device detected
 [ 1688.593042] scsi host8: usb-storage 2-1.2:1.0
 [ 1689.628327] scsi 8:0:0:0: Direct-Access USB3.0 D Super Speed
 Mass 0 PQ: 1 ANSI: 0
 [ 1689.629210] scsi 8:0:0:1: CD-ROM ASMT VirtualCDROM
        PQ: 0 ANSI: 0
 [ 1689.630743] scsi 8:0:0:0: Attached scsi generic sg1 type 0
 [ 1689.632598] sr 8:0:0:1: [sr0] scsi-1 drive
 [ 1689.633127] sr 8:0:0:1: Attached scsi CD-ROM sr0
 [ 1689.633706] sr 8:0:0:1: Attached scsi generic sg2 type 5

 usb-devices:
 T: Bus=01 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
 P: Vendor=1d6b ProdID=0002 Rev=04.04
 S: Manufacturer=Linux 4.4.0-38-generic ehci_hcd
 S: Product=EHCI Host Controller
 S: SerialNumber=0000:00:1a.0
 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
 I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

 T: Bus=01 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 6
 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
 P: Vendor=8087 ProdID=0024 Rev=00.00
 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
 I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

 T: Bus=01 Lev=02 Prnt=02 Port=01 Cnt=01 Dev#= 4 Spd=480 MxCh= 0
 D: Ver= 2.00 Cls=ef(misc ) Sub=02 Prot=01 MxPS=64 #Cfgs= 1
 P: Vendor=13d3 ProdID=5719 Rev=09.19
 S: Manufacturer=Azurewave
 S: Product=USB2.0 VGA Webcam
 S: SerialNumber=NULL
 C: #Ifs= 2 Cfg#= 1 Atr=80 MxPwr=500mA
 I: If#= 0 Alt= 0 #EPs= 1 Cls=0e(video) Sub=01 Prot=00 Driver=uvcvideo
 I: If#= 1 Alt= 0 #EPs= 0 Cls=0e(video) Sub=02 Prot=00 Driver=uvcvideo

 T: Bus=02 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
 P: Vendor=1d6b ProdID=0002 Rev=04.04
 S: Manufacturer=Linux 4.4.0-38-generic ehci_hcd
 S: Product=EHCI Host Controller
 S: SerialNumber=0000:00:1d.0
 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
 I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

 T: Bus=02 Lev=01 Prnt=01 Port=00 Cnt=01 Dev#= 2 Spd=480 MxCh= 8
 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
 P: Vendor=8087 ProdID=0024 Rev=00.00
 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
 I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

 T: Bus=02 Lev=02 Prnt=02 Port=01 Cnt=01 Dev#= 6 Spd=480 MxCh= 0
 D: Ver= 2.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
 P: Vendor=0b05 ProdID=17b4 Rev=01.00
 S: Manufacturer=USB3.0 Device
 S: Product=Super Speed Mass Storage
 S: SerialNumber=2020120509000060
 C: #Ifs= 1 Cfg#= 1 Atr=c0 MxPwr=0mA
 I: If#= 0 Alt= 0 #EPs= 2 Cls=08(stor.) Sub=06 Prot=50 Driver=usb-storage

 T: Bus=03 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=480 MxCh= 2
 D: Ver= 2.00 Cls=09(hub ) Sub=00 Prot=01 MxPS=64 #Cfgs= 1
 P: Vendor=1d6b ProdID=0002 Rev=04.04
 S: Manufacturer=Linux 4.4.0-38-generic xhci-hcd
 S: Product=xHCI Host Controller
 S: SerialNumber=0000:03:00.0
 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
 I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

 T: Bus=04 Lev=00 Prnt=00 Port=00 Cnt=00 Dev#= 1 Spd=5000 MxCh= 2
 D: Ver= 3.00 Cls=09(hub ) Sub=00 Prot=03 MxPS= 9 #Cfgs= 1
 P: Vendor=1d6b ProdID=0003 Rev=04.04
 S: Manufacturer=Linux 4.4.0-38-generic xhci-hcd
 S: Product=xHCI Host Controller
 S: SerialNumber=0000:03:00.0
 C: #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=0mA
 I: If#= 0 Alt= 0 #EPs= 1 Cls=09(hub ) Sub=00 Prot=00 Driver=hub

 udevadm monitor:
 monitor will print the received events for:
 UDEV - the event which udev sends out after rule processing
 KERNEL - the kernel uevent

 KERNEL[3234.490418] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:0/bsg/10:0:0:0
 (bsg)
 KERNEL[3234.491115] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:0/scsi_generic/sg1
 (scsi_generic)
 KERNEL[3234.491172] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:0/scsi_device/10:0:0:0
 (scsi_device)
 KERNEL[3234.491342] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:0
 (scsi)
 KERNEL[3234.491726] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1/bsg/10:0:0:1
 (bsg)
 UDEV [3234.493073] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:0/bsg/10:0:0:0
 (bsg)
 UDEV [3234.493366] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:0/scsi_generic/sg1
 (scsi_generic)
 KERNEL[3234.494854] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1/scsi_generic/sg2
 (scsi_generic)
 KERNEL[3234.494919] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1/scsi_device/10:0:0:1
 (scsi_device)
 UDEV [3234.495152] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1/bsg/10:0:0:1
 (bsg)
 KERNEL[3234.495754] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1/block/sr0
 (block)
 KERNEL[3234.495830] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1
 (scsi)
 UDEV [3234.497575] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1/scsi_device/10:0:0:1
 (scsi_device)
 UDEV [3234.497648] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:0/scsi_device/10:0:0:0
 (scsi_device)
 UDEV [3234.497740] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1/scsi_generic/sg2
 (scsi_generic)
 UDEV [3234.497948] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1/block/sr0
 (block)
 UDEV [3234.499216] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:0
 (scsi)
 UDEV [3234.501017] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0/10:0:0:1
 (scsi)
 KERNEL[3234.513688] remove /devices/virtual/bdi/11:0 (bdi)
 KERNEL[3234.513750] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0
 (scsi)
 KERNEL[3234.513784] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/scsi_host/host10
 (scsi_host)
 KERNEL[3234.513823] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10
 (scsi)
 KERNEL[3234.514090] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0 (usb)
 KERNEL[3234.514311] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2 (usb)
 UDEV [3234.516530] remove /devices/virtual/bdi/11:0 (bdi)
 UDEV [3234.516587] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/target10:0:0
 (scsi)
 UDEV [3234.516627] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10/scsi_host/host10
 (scsi_host)
 UDEV [3234.517618] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host10
 (scsi)
 UDEV [3234.519023] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0 (usb)
 UDEV [3234.522125] remove
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2 (usb)
 KERNEL[3236.767040] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2 (usb)
 KERNEL[3236.767962] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0 (usb)
 KERNEL[3236.771361] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11
 (scsi)
 KERNEL[3236.771482] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/scsi_host/host11
 (scsi_host)
 UDEV [3237.298151] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2 (usb)
 UDEV [3237.304466] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0 (usb)
 UDEV [3237.304531] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11
 (scsi)
 UDEV [3237.304574] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/scsi_host/host11
 (scsi_host)
 KERNEL[3237.770892] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0
 (scsi)
 KERNEL[3237.771016] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:0
 (scsi)
 KERNEL[3237.771196] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:0/scsi_device/11:0:0:0
 (scsi_device)
 KERNEL[3237.771346] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:0/scsi_generic/sg1
 (scsi_generic)
 KERNEL[3237.771555] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:0/bsg/11:0:0:0
 (bsg)
 KERNEL[3237.771747] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1
 (scsi)
 KERNEL[3237.774233] add /devices/virtual/bdi/11:0 (bdi)
 KERNEL[3237.774525] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/block/sr0
 (block)
 UDEV [3237.774604] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0
 (scsi)
 KERNEL[3237.774777] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/scsi_device/11:0:0:1
 (scsi_device)
 KERNEL[3237.775420] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/scsi_generic/sg2
 (scsi_generic)
 KERNEL[3237.775776] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/bsg/11:0:0:1
 (bsg)
 UDEV [3237.777671] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:0
 (scsi)
 KERNEL[3237.777890] change
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/block/sr0
 (block)
 UDEV [3237.779681] add /devices/virtual/bdi/11:0 (bdi)
 UDEV [3237.780438] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:0/scsi_device/11:0:0:0
 (scsi_device)
 UDEV [3237.780525] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1
 (scsi)
 UDEV [3237.784366] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:0/scsi_generic/sg1
 (scsi_generic)
 UDEV [3237.785544] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:0/bsg/11:0:0:0
 (bsg)
 UDEV [3237.786795] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/scsi_generic/sg2
 (scsi_generic)
 UDEV [3237.786857] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/scsi_device/11:0:0:1
 (scsi_device)
 UDEV [3237.787436] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/bsg/11:0:0:1
 (bsg)
 UDEV [3239.096620] add
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/block/sr0
 (block)
 UDEV [3239.137395] change
 /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/host11/target11:0:0/11:0:0:1/block/sr0
 (block)

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Jiří Meitner (jiri001meitner-u) said : 		#11

there is also https://bugs.launchpad.net/ubuntu/+bug/1623419

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Provide an answer of your own, or ask Encho Naydenov for more information if necessary.

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