when I attempt to start Google Earth I get this message in the terminal

Asked by Tony Ware

We apologize for the inconvenience, but Google Earth has crashed.
 This is a bug in the program, and should never happen under normal
 circumstances. A bug report and debugging data have been written
 to this text file:

    /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt

Regards

Tony

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actionparsnip
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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

How did you install the program?
What is the output of:

lsb_release -a; uname -a

Thanks

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#2

Please also send us the output of this command:

cat     /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt

Revision history for this message
Tony Ware (tonyware) said :
#3

On 20 January 2013 14:01, actionparsnip <
<email address hidden>> wrote:

> lsb_release -a; uname -a

tony@tony-HP-G60-Notebook-PC:~$ lsb_release -a; uname -a
LSB Version:
core-2.0-ia32:core-2.0-noarch:core-3.0-ia32:core-3.0-noarch:core-3.1-ia32:core-3.1-noarch:core-3.2-ia32:core-3.2-noarch:core-4.0-ia32:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu 12.10
Release: 12.10
Codename: quantal
Linux tony-HP-G60-Notebook-PC 3.5.0-22-generic #34-Ubuntu SMP Tue Jan 8
21:41:11 UTC 2013 i686 athlon i686 GNU/Linux
tony@tony-HP-G60-Notebook-PC:~$

Tony Ware
Writhlington
BA3 3PD
07964188896

Revision history for this message
Tony Ware (tonyware) said :
#4

On 20 January 2013 14:35, Mark Rijckenberg <
<email address hidden>> wrote:

> /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt
>

tony@tony-HP-G60-Notebook-PC:~$ lsb_release -a; uname -a
LSB Version:
core-2.0-ia32:core-2.0-noarch:core-3.0-ia32:core-3.0-noarch:core-3.1-ia32:core-3.1-noarch:core-3.2-ia32:core-3.2-noarch:core-4.0-ia32:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu 12.10
Release: 12.10
Codename: quantal
Linux tony-HP-G60-Notebook-PC 3.5.0-22-generic #34-Ubuntu SMP Tue Jan 8
21:41:11 UTC 2013 i686 athlon i686 GNU/Linux
tony@tony-HP-G60-Notebook-PC:~$
 /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt
bash: /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt: Permission
denied
tony@tony-HP-G60-Notebook-PC:~$

Tony Ware
Writhlington
BA3 3PD
07964188896

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#5

You missed the "How did you install the program" bit.

Revision history for this message
Tony Ware (tonyware) said :
#6

Sorry, it was installed via the Google Earth site with the Deb package last
year, it worked OK until today.

Regards

Tony Ware
Writhlington
BA3 3PD
07964188896

On 20 January 2013 16:01, actionparsnip <
<email address hidden>> wrote:

> Your question #219664 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/219664
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> You missed the "How did you install the program" bit.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/219664
>
> You received this question notification because you asked the question.
>

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#7

If you run the app from the terminal, is it ok? Does the output give any clues?

Revision history for this message
Tony Ware (tonyware) said :
#8

This is the output:

tony@tony-HP-G60-Notebook-PC:~$ google-earth
Google Earth has caught signal 11.

We apologize for the inconvenience, but Google Earth has crashed.
 This is a bug in the program, and should never happen under normal
 circumstances. A bug report and debugging data have been written
 to this text file:

    /home/tony/.googleearth/crashlogs/crashlog-50fc1ea6.txt

Please include this file if you submit a bug report to Google.
tony@tony-HP-G60-Notebook-PC:~$

 To date I have removed G-E completely, then reinstalled when I ask the
prog to run either from the terminal or from the app I get the blue G-E
splash screen which then disappears.

Regards

Tony Ware
Writhlington
BA3 3PD
07964188896

On 20 January 2013 16:21, actionparsnip <
<email address hidden>> wrote:

> Your question #219664 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/219664
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> If you run the app from the terminal, is it ok? Does the output give
> any clues?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/219664
>
> You received this question notification because you asked the question.
>

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#9

Try:

mv /home/tony/.googleearth /home/tony/.googleearth-old

Then run the application

Revision history for this message
Tony Ware (tonyware) said :
#10

On 20 January 2013 16:56, actionparsnip <
<email address hidden>> wrote:

> mv /home/tony/.googleearth /home/tony/.googleearth-old

Thank you very much,it now works.

Best regards

Tony Ware
Writhlington
BA3 3PD
07964188896

Revision history for this message
Best actionparsnip (andrew-woodhead666) said :
#11

You can delete the old folder to clean up. Please mark as solved

Revision history for this message
Tony Ware (tonyware) said :
#12

Thanks actionparsnip, that solved my question.