when I attempt to start Google Earth I get this message in the terminal

Asked by Tony Ware on 2013-01-20

We apologize for the inconvenience, but Google Earth has crashed.
 This is a bug in the program, and should never happen under normal
 circumstances. A bug report and debugging data have been written
 to this text file:

    /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt

Regards

Tony

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
actionparsnip
Solved:
2013-01-21
Last query:
2013-01-21
Last reply:
2013-01-20

How did you install the program?
What is the output of:

lsb_release -a; uname -a

Thanks

Please also send us the output of this command:

cat     /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt

Tony Ware (tonyware) said : #3

On 20 January 2013 14:01, actionparsnip <
<email address hidden>> wrote:

> lsb_release -a; uname -a

tony@tony-HP-G60-Notebook-PC:~$ lsb_release -a; uname -a
LSB Version:
core-2.0-ia32:core-2.0-noarch:core-3.0-ia32:core-3.0-noarch:core-3.1-ia32:core-3.1-noarch:core-3.2-ia32:core-3.2-noarch:core-4.0-ia32:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu 12.10
Release: 12.10
Codename: quantal
Linux tony-HP-G60-Notebook-PC 3.5.0-22-generic #34-Ubuntu SMP Tue Jan 8
21:41:11 UTC 2013 i686 athlon i686 GNU/Linux
tony@tony-HP-G60-Notebook-PC:~$

Tony Ware
Writhlington
BA3 3PD
07964188896

Tony Ware (tonyware) said : #4

On 20 January 2013 14:35, Mark Rijckenberg <
<email address hidden>> wrote:

> /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt
>

tony@tony-HP-G60-Notebook-PC:~$ lsb_release -a; uname -a
LSB Version:
core-2.0-ia32:core-2.0-noarch:core-3.0-ia32:core-3.0-noarch:core-3.1-ia32:core-3.1-noarch:core-3.2-ia32:core-3.2-noarch:core-4.0-ia32:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu 12.10
Release: 12.10
Codename: quantal
Linux tony-HP-G60-Notebook-PC 3.5.0-22-generic #34-Ubuntu SMP Tue Jan 8
21:41:11 UTC 2013 i686 athlon i686 GNU/Linux
tony@tony-HP-G60-Notebook-PC:~$
 /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt
bash: /home/tony/.googleearth/crashlogs/crashlog-50fbef10.txt: Permission
denied
tony@tony-HP-G60-Notebook-PC:~$

Tony Ware
Writhlington
BA3 3PD
07964188896

You missed the "How did you install the program" bit.

Tony Ware (tonyware) said : #6

Sorry, it was installed via the Google Earth site with the Deb package last
year, it worked OK until today.

Regards

Tony Ware
Writhlington
BA3 3PD
07964188896

On 20 January 2013 16:01, actionparsnip <
<email address hidden>> wrote:

> Your question #219664 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/219664
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> You missed the "How did you install the program" bit.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/219664
>
> You received this question notification because you asked the question.
>

If you run the app from the terminal, is it ok? Does the output give any clues?

Tony Ware (tonyware) said : #8

This is the output:

tony@tony-HP-G60-Notebook-PC:~$ google-earth
Google Earth has caught signal 11.

We apologize for the inconvenience, but Google Earth has crashed.
 This is a bug in the program, and should never happen under normal
 circumstances. A bug report and debugging data have been written
 to this text file:

    /home/tony/.googleearth/crashlogs/crashlog-50fc1ea6.txt

Please include this file if you submit a bug report to Google.
tony@tony-HP-G60-Notebook-PC:~$

 To date I have removed G-E completely, then reinstalled when I ask the
prog to run either from the terminal or from the app I get the blue G-E
splash screen which then disappears.

Regards

Tony Ware
Writhlington
BA3 3PD
07964188896

On 20 January 2013 16:21, actionparsnip <
<email address hidden>> wrote:

> Your question #219664 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/219664
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> If you run the app from the terminal, is it ok? Does the output give
> any clues?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/219664
>
> You received this question notification because you asked the question.
>

Try:

mv /home/tony/.googleearth /home/tony/.googleearth-old

Then run the application

Tony Ware (tonyware) said : #10

On 20 January 2013 16:56, actionparsnip <
<email address hidden>> wrote:

> mv /home/tony/.googleearth /home/tony/.googleearth-old

Thank you very much,it now works.

Best regards

Tony Ware
Writhlington
BA3 3PD
07964188896

You can delete the old folder to clean up. Please mark as solved

Tony Ware (tonyware) said : #12

Thanks actionparsnip, that solved my question.