Ubuntu
util-linux package

Ubuntu crashes with HP Simple Save

Asked by iolar

I recently downloaded Ubuntu 11.10. I plugged in my HP Simple Save backup hardrive, everything was fine. Selected the drive to safely remove it from the system, got a message that i could safely remove the Simple Save then computer crashed. I could not move the mouse I couldn't even turn off the computer, the power button was frozen. I have never heard of a crash that locks out the power button. Had to remove the battery on my computer (Samsung R580 laptop) in order to clear. Was able to boot up and also able to recreate the freeze. Help please. I am completely new to Ubuntu so talk newbie. Thanks in advance.

Question information

Language:
English Edit question
Status:
Open
For:
Ubuntu util-linux Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
mycae (mycae) said : 		#1

Can you provide the following info, it may give some clues. Open a terminal either from the program launcher, or using Ctrl+Alt+T.

Before plugging in the drive, run these commands by cutting and pasting them into the terminal window:

uname -a
lsb_release -a
lsusb

then after plugging in the drive run these commands:
lsusb
dmesg | tail -n 30

Can you post the output of all of these commands back here. Can you also confirm that this happens every time? Or only some times?

Revision history for this message
iolar (jv2) said : 		#2

On 12/11/2011 06:20 AM, mycae wrote:
> uname -a
> lsb_release -a
> lsusb
 Here is the info requested:
Before plugging in drive:

owner@ubuntu:~$ uname -a
Linux ubuntu 3.0.0-14-generic #23-Ubuntu SMP Mon Nov 21 20:28:43 UTC
2011 x86_64 x86_64 x86_64 GNU/Linux
owner@ubuntu:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.10
Release: 11.10
Codename: oneiric
owner@ubuntu:~$ lsusb

After plugging in drive:

owner@ubuntu:~$ lsusblsusb
lsusblsusb: command not found
owner@ubuntu:~$ dmesg | tail -n 30
[ 822.650100] USB Mass Storage support registered.
[ 823.647477] scsi 5:0:0:0: Direct-Access HP External HDD
2002 PQ: 0 ANSI: 4
[ 823.648334] scsi 5:0:0:1: CD-ROM HP Virtual CD 4507
2002 PQ: 0 ANSI: 4
[ 823.648427] scsi: killing requests for dead queue
[ 823.710106] scsi: killing requests for dead queue
[ 823.774023] scsi: killing requests for dead queue
[ 823.809980] scsi: killing requests for dead queue
[ 823.817986] scsi: killing requests for dead queue
[ 823.825873] scsi: killing requests for dead queue
[ 823.826072] scsi: killing requests for dead queue
[ 823.833952] scsi: killing requests for dead queue
[ 823.842064] sd 5:0:0:0: Attached scsi generic sg2 type 0
[ 823.843930] sd 5:0:0:0: [sdb] 623769600 512-byte logical blocks: (319
GB/297 GiB)
[ 823.846144] sd 5:0:0:0: [sdb] Write Protect is off
[ 823.846153] sd 5:0:0:0: [sdb] Mode Sense: 23 00 10 00
[ 823.847641] sr1: scsi3-mmc drive: 51x/51x caddy
[ 823.847849] sr 5:0:0:1: Attached scsi CD-ROM sr1
[ 823.848043] sr 5:0:0:1: Attached scsi generic sg3 type 5
[ 823.849371] sd 5:0:0:0: [sdb] No Caching mode page present
[ 823.849378] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[ 823.854404] sd 5:0:0:0: [sdb] No Caching mode page present
[ 823.854417] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[ 823.901569] sdb: sdb1
[ 823.908806] sd 5:0:0:0: [sdb] No Caching mode page present
[ 823.908812] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[ 823.908817] sd 5:0:0:0: [sdb] Attached SCSI disk
[ 824.293854] ISO 9660 Extensions: Microsoft Joliet Level 1
[ 824.356861] ISO 9660 Extensions: RRIP_1991A
[ 824.356874] ISOFS: primary root directory is empty. Disabling Rock
Ridge and switching to Joliet.
[ 824.356878] ISOFS: changing to secondary root
owner@ubuntu:~$

This event has occurred every time that I have attempted to use the drive.

Revision history for this message
mycae (mycae) said : 		#3

Hi,

Sorry, can you re-run those commands -- I forgot to instruct you to press enter after pasting the commands. Each command should be "lsusb", not "lsusblsusb"

Thanks

Revision history for this message
iolar (jv2) said : 		#4

On 12/11/2011 11:10 AM, mycae wrote:
> Your question #181544 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/181544
>
> Status: Open => Needs information
>
> mycae requested more information:
> Hi,
>
> Sorry, can you re-run those commands -- I forgot to instruct you to
> press enter after pasting the commands. Each command should be "lsusb",
> not "lsusblsusb"
>
> Thanks
>
 Info requested before plugging in drive:
owner@ubuntu:~$ uname -a
Linux ubuntu 3.0.0-14-generic #23-Ubuntu SMP Mon Nov 21 20:28:43 UTC
2011 x86_64 x86_64 x86_64 GNU/Linux
owner@ubuntu:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.10
Release: 11.10
Codename: oneiric
owner@ubuntu:~$ lsusb

After plugging in the drive:
owner@ubuntu:~$ lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 0ac8:c342 Z-Star Microelectronics Corp.
Bus 002 Device 003: ID 046d:c51b Logitech, Inc. V220 Cordless Optical
Mouse for Notebooks
Bus 002 Device 004: ID 03f0:4507 Hewlett-Packard
owner@ubuntu:~$ dmesg | tail -n 30

Sorry for getting it wrong the first time, like I said first experience.

Revision history for this message
delance (olivier-delance) said : 		#5

You should raise a bug, as it doesn't seem to be a PC administrative issue.

Can you help with this problem?

Provide an answer of your own, or ask iolar for more information if necessary.

To post a message you must log in.