Blank Screen in 7.10, but 7.04 OK

Asked by Richard

I've been attempting to install Xubuntu and Ubuntu 7.10 on my Toshiba Satellite 1800 (PIII 850MHz with 256MB RAM) laptop which has a Trident CyberBlade graphics controller with AGP bus and 8Mb memory.

The installation process stops after some time with just a blank screen and flashing cursor being displayed. It seems to me to be a graphic driver issue as I've seen mention on forums of this causing problems (especially on laptops) and the installation progress window, titled 'Select and Install Software' had been showing references to 'video' immediately prior to the failure so I assume it was selecting and installing a video driver.

I've used the 'alternate' versions of Xubuntu (which I'd prefer as the computer has little RAM) and Ubuntu and the problem occurs at the same stage for both. I've previously had Ubuntu 7.04 successfully running on this laptop but had repartitioned the HD before attempting the installs of 7.10. However since the failures of 7.10 I've reinstalled Xubuntu 7.04 and then Ubuntu 7.04 and both still have a functioning display. (Xubuntu does not permit me to set the display resolution higher than 800 x 600 whereas Ubuntu permits 1024 x 768). I've also run 7.04 as a live CD while 7.10 has been the installed OS and the 7.04 displays OK, but the 7.10 won't.

As well as installing on a clean hard drive I've also tried an 'upgrade' using the Xubuntu 7.10 alternate CD to update the installed Xubuntu 7.04, with no internet connected. The update process was completed with all new files installed and obsolete files removed and the display still OK, but once the obligatory restart was perform I again had no display.

Selecting 'Safe Graphics Mode' at the start of the install doesn't help.

I did an md5sum on the Xubuntu 7.10 'alternate' downloaded file, and I've also run both CD's 'live' on other computers, so I'm happy that the CD's are OK.

Obviously I'm looking for help to get my display working under 7.10 Some specific questions/considerations that come to mind are:
1. Can I enter a command at the start of installation by pressing F6, to tell Ubuntu what video driver to use?
2. Can I start the system in Command Line mode and edit a display file or whatever?
3. Why has 7.10 taken a backwards step in not supporting a display that it used to?
4. If 7.04 works on my computer, can I use a driver from that in 7.10?
5. Why does Xubuntu 7.04 support a lower maximum resolution than Ubuntu 7.04?
6. Though it may have been faster than Ubuntu, I did not use Xubuntu 7.04 because the maximum display resolution was not high enough. I've been hoping that Xubuntu 7.10 was going to overcome that.

A final point - I know very little about the command line operation of Linux so please provide any advice in simple steps.

Question information

Revision history for this message
AA0P (aa0p) said :
#1

Have similiar problem. My resolution was 1024 x 748 with version 7.04
But with version 7.10 I can only get max of 800 x 600 and therefore
my browser and email programs overflow the screen and are basically unusable.

I haven't figured out how to direct a question to the Ubuntu development people so am expounding here.
They need to fix version 7.10 so it can find or configure the graphix chip setup correctly.

If someone else knows how to tell the devlopment people; then hop to it.

Yesterday I went to a Linux user group meeting in Minneapolis, MN. While there, a Linux professional (he makes his living running server networks for MN school system) worked for almost an hour and couldn't get version 7.10 to find the correct display chip configeration.

Meanwhile I will try to go back to version 7.04

Revision history for this message
AA0P (aa0p) said :
#2

Have similiar problem. My resolution was 1024 x 748 with version 7.04
But with version 7.10 I can only get max of 800 x 600 and therefore
my browser and email programs overflow the screen and are basically unusable.

I haven't figured out how to direct a question to the Ubuntu development people so am expounding here.
They need to fix version 7.10 so it can find or configure the graphix chip setup correctly.

If someone else knows how to tell the devlopment people; then hop to it.

Yesterday I went to a Linux user group meeting in Minneapolis, MN. While there, a Linux professional (he makes his living running server networks for MN school system) worked for almost an hour and couldn't get version 7.10 to find the correct display chip configeration.

Meanwhile I will try to go back to version 7.04

Revision history for this message
Mike Chapman (mike-chapmanplace) said :
#3

Richard:
I'm having the exact same problem installing XUbuntu from the alternate CD on my Toshiba Satellite 1805. The install seems to be progressing just fine but then it stops and I'm left with a blank screen with a blinking cursor. My initial thought was that it was a graphics chipset issue also since it seemed to be installing graphics packages at the time of the crash but now I'm not so sure. When I switch to the message console (ctrl+alf+F4) everything seems to be going good up until this crash when some error messages flash onto the screen. Unfortunately the screen turns blank before you can read any of the messages. I recorded the screen with a video recorder and was able to read the following error messages just before everything goes black (I removed the time stamps):

kernel: [ 1836.460000] pcmcia: Detected deprecated PCMCIA ioctl usage from process: discover.
kernel: [ 1836.460000] pcmcia: This interface will soon be removed from the kernel; please expect breakage unless you upgrade to new tools.
kernel: [ 1836.460000] pcmcia: see http://www.kernel.org/pub/linux/utils/kernel/pcmcia/pcmcia.html for details.
kernel: excluding 0xa0000000-0xa0ffffff
kernel: excluding 0x60000000-0x60ffffff
kernel: [ 1836.476000] cs: warning: no high memory space available!

Based on this I'm thinking that this is a problem with the pcmcia or cardbus libraries. From my initial research it looks like this interface is being reimplemented in the kernel and it could be breaking things. I'm going to see if I can find a workaround (I tried passing "noapic nolapic nopcmcia acpi=off" to the kernel at startup but this didn't help). If you find a way to get past this please let me know.

Also, from an lspci on this laptop I get the following:
00:11.0 CardBus bridge: Toshiba America Info Systems ToPIC100 PCI to Cardbus Bridge with ZV support (rev 32)
00:11.1 CardBus bridge: Toshiba America Info Systems ToPIC100 PCI to Cardbus Bridge with ZV support (rev 32)

Revision history for this message
Richard (rwalker-clear) said :
#4

Thanks Mike. It's interesting that you've identified the possible cause as being other than the graphics. There could be a complication for me if your theory is proven as I use a PCMCIA wireless network card. However this is getting in too deep for my level of knowledge unfortunately, and I haven't the time at present to study it much so I'll be keen to see if you come up with anything further. In the meantime I've reinstalled 7.04 (this is a non-essential computer cast off from work that I'm using to learn a little bit about Linux, hence the reason it is old and lowly spec'd, but that is the reason for Xubuntu isn't it).

Revision history for this message
Richard (rwalker-clear) said :
#5

A point that suggests there is a graphics issue is that on one occasion I did a fresh install of the command line version of Xubuntu from the alternate CD, after which I installed and ran Lynx web browser (just to prove that something worked OK) . I then entered the command 'sudo aptitude install xubuntu-desktop' (because I found it on a post somewhere and it looked like it might add the gui). I haven't a clue what 'aptitude' refers to but it ran for about 45 minutes and appeared to have finished OK.

Then when I booted I got with the error message "Failed to start the X server (your graphical interface). It is likely it is not set up correctly."

The X server output states
"/etc/gdm/failsafeXServer: line 47 [: too many arguments
Warning: Could not retrieve EDID because get-edid is not installed"
and the o/s reverts to the command line format.

I haven't got any further with this, but some points I need to deal with are:
1. How do I try installing get-edid? I tried sudo install get-edid but it asked for a destination file operand.
2. This appears not to have installed exactly the same software as when I do the full install from the start using the CD as I don't get these same errors then, so what is the difference?

The systems tempts me to pursue an answer as I still get a colourful Xubuntiu logo splash when the system shuts down.

Revision history for this message
LMN (laurent-pulsic) said :
#6

I also have the same kind of trouble. I am upgrading from a different linux (CentOS 4.5) and I could have dual display with a DELL 2005FPW widescreen flat panel on my Compaq nc6120 latop. Now I'm stumped as I cannot have the dual display anymore. I can either use the Intel drivers which do not seem to support the dual head of the i915, or the old i810 drivers which have a problem figuring the available resolutions on the 2005FPW.
Could it possibly be because the X version is obsolete? When I do "X -version" it's reporting this:
X Window System Version 1.3.0
Release Date: 19 April 2007
X Protocol Version 11, Revision 0, Release 1.3
Build Operating System: Linux Ubuntu (xorg-server 2:1.3.0.0.dfsg-12ubuntu8)
Current Operating System: Linux chronos-lt 2.6.22-14-generic #1 SMP Sun Oct 14 23:05:12 GMT 2007 i686
Build Date: 29 September 2007

So it seems its X v1.3.0. You'd think it should be something like 7.2.something. Given that so many people see some trouble with the 7.10 upgrade with their X system, it seems that there is a definite possibility that they've somehow screwed up big time with the selection of the xorg-related software. What was the report of 'X -version' in Ubuntu 7.04?

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