you sent me some kind of "share" thing I had to download....

Asked by William Burns

you sent me some kind of "share" thing I had to download and it has screwed up my computer. My screen goes to black and white and I can not click on anything at all. when it returns to normal I have to shut it down and restart. Whats did you do?

What is wrong with my computer? You keep sending me stuff to download and this last one was a"share file". What is it and why do I need it? My screen now turns to black and white and I can't fix it. YOU need to fix it and soon. I can't skype with my son in Okinawa now and face book suddenly just pops up for no reason. How do I check for a virus you might have sent me?

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actionparsnip (andrew-woodhead666) said :
#1

Who sent you it? The only files ubuntu will recive automatically are system updates. I have no idea who you think "you" is but it is not clear in the question.

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marcobra (Marco Braida) (marcobra) said :
#2

Please provide us some more info... of what have you received and from where...

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marcus aurelius (adbiz) said :
#3

it sounds like he received a virus infected email.

just because someone sends you something and says you have to download it, you DO NOT have to download it. just delete the message, especially if you do not know who it is from.

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William Burns (bill-bing-5150) said :
#4

I'm sorry if my email sounded screwed up. I'm just upset. Every so often I get an upgrade, I guess that's what you call it, from Ubuntu. When this happens there is a little bow at the bottom of my screen that says" upload manager".When I click on it a box pops up on the screen and I can either close it or download it. If I choose to close it, every time I turn on my computer the upload manager is there with the same download for me. If I download it I have to put in a password and it downloads. I was told that Ubuntu does this off and on and it is like an upgrade or a "patch" and to just let them do it. Does that make any sense? I'm sure you can tell I am not a computer smart person by now. I can't even find the "Upgrade Manager" on my computer to tell you all the things I have had to download. They have all come from the same place as far as I can tell. I don't know if this helped you in any way but I hope it did and that you can help me take care of the problem I have.
I was looking at places to go fossil hunting in Oklahoma yesterday on the net and, out of the blue a window popped up saying I had 70+ viruses and corrupted files and to fix it they wanted me to click on something. I didn't do it and shut down my computer right then. That window did not come from Ubuntu I am pretty sure.
That's about all I can tell you right now but if I think of anything I will email you. This is very frustrating for me.
Thank you for your patience and any help you can give me.

---- "marcobra (Marco Braida)" <email address hidden> wrote:
> Your question #136151 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/136151
>
> marcobra (Marco Braida) requested for more information:
> Please provide us some more info... of what have you received and from
> where...
>
> --
> To answer this request for more information, you can either reply to
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> https://answers.launchpad.net/ubuntu/+question/136151
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GREG T. (ubuntuer) said :
#5

well you run into one of those windows scams . follow the five tips on this page to help clean up your system .
http://ubuntuforums.org/showthread.php?t=140920

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