Ubuntu

one email causes evolution to stop responding

Asked by Gary Jphnson

Evolution retrieves email from server with no problem. One email from a trusted friend appears to have large graphic files attached. When that email is selected, the program ceases to respond and I must force quit. I have removed and installed Evolution. One time, the program previewed a different email first, and I was able to access everything until I got to the problem email, and then the program quit responding.

I would like to remove the problem email from my computer, but I am new to Ubuntu, Linux and still not comfortable with the file system. I would like to be able to remove the problem file from my system through the file system, which I believe would solve the problem.

I checked the Evolution web site, and it appears that this isn't a unique problem, but I couldn't find out how they solved the problem, and I have gotten no update that cure the problem. Any assistance would be appreciated.

Where does Evolution store incoming email initially? That is before I delete or move to another folder. I have used default settings on all setups.

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Simos Xenitellis 
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Simos Xenitellis  (simosx) said : 		#1

You can disable previewing temporarily (View/Preview/, then untick Preview messages) so that when you locate this e-mail you can delete it without having it previewed.
Once the e-mail is marked as deleted (there is a line crossing it out), you can expunge the specific folder (actually remove all the e-mails that have been marked as deleted). To do this, click Folder/Expunge.

It is good to report these issues to the GNOME Bugzilla, and if possible to provide information for the developers to reproduce this issue.

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Gary Jphnson (gjohnson7730) said : 		#2

Your solution seems reasonable, however, Evolution has set itself on the problem email, and is still trying to preview it. The program retrieves email from the server without a hitch, however, it stays on "fetching email" and I cannot change my options to stop preview and have to force quit just to get back to the desktop.

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Best Simos Xenitellis  (simosx) said : 		#3

What you can do is change the setting not to preview, without using evolution.

Start gconf-editor from the command line, then go to the key

/apps/evolution/mail/display/show_preview and untick it.

Hope this helps.

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Gary Jphnson (gjohnson7730) said : 		#4

Thank you very much. It appears to have worked, I was able to delete the problem message.