Ubuntu

Freeze on installation

Asked by Gavin Buerk

I am having trouble installing XUbuntu on a brand new system.

I am attempting to install XUbuntu 10.04. Each time I try, the installation freezes somewhere between 45% and 55%. When it freezes, nothing happens. The screen does not change, the mouse will not move, the CD drive I'm using to install stops. The only thing I can do is hard shut down. I have tried using the direct install instruction from the boot menu, as well as installing after booting into the live cd (which works great, by the way). I get the same results regardless.

This new system is an Intel G43 Express Chipset with a 64-bit Intel Core 2 Quad Processor Q8300 (2.5GHz).

I can't even figure out how to tail a log to find out what it's working on when it fails.

Please advise

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actionparsnip
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actionparsnip (andrew-woodhead666) said : 		#1

Did you MD5 test the ISO you downloaded?
Did you check the CD for defects once booted to the CD?
Did you burn the CD as slowly as you could?

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Gavin Buerk (gavin-buerk) said : 		#2

Thank you for replying. Since reading your response, I went through the following steps.
1. Re-Downloaded the .iso
2. Ran the md5 check sum. The sum checked out as specified on the XUbuntu web site.
3. Re-burned the image to disc (a new disc). I burned at 16x which is as slow as I could.
4. Ran disc check from the XUbuntu boot menu. No issues.
5. Attempted another install.

The exact same issue happened. The install froze at 49%.

Any other suggestions?

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Best actionparsnip (andrew-woodhead666) said : 		#3

Check RAM for errors. If all is well:

https://help.ubuntu.com/community/BootOptions

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Gavin Buerk (gavin-buerk) said : 		#4

Thank you for responding. Here's my update.

I was able to get XUbuntu installed, finally. Twice, in fact, but I still have no idea what was wrong.

After testing my memory (successfully), I followed the link for boot options. I learned about the possibility of ACPI issues, so I attempted an install again with the acpi=off flag set. This time it worked! I was sure that was the solution.

Later, after installing and removing several apps and messing with several OS files, I decided to reinstall from the CD (why not, I figured out the problem and shouldn't run into it again....)

It failed, the same way it had before. I tried 5 more times thinking about how I KNOW this just worked this morning... nothing.

Finally, the 6th time.... it just worked.

I guess I've learned my lesson not to attempt a reinstall. Just thought I'd document my experience.

On a happy note, since it's been up and running, the install is fantastic. Everything works perfectly. I'm still a huge fan of Ubuntu and XUbuntu.