Ubuntu-Certification

Dell Vostro 3478 - finger print scanner not working

Asked by shekhar.sathaye

I have a Dell Vostro 3478 with fingerprint scanner. I have Ubuntu 18.04 LTS. I installed fingerprint gui. It is not able to detect the fingerprint scanner. It shows 'No Devices found', although in the list of devices it is showing 'Validity Sensors, Inc. (0x138a) unknown device (0xa6)'.
On running lsusb at terminal, the output shows, 'Bus 001 Device 005: ID 138a:00a6 Validity Sensors, Inc.'

What can be the problem? Any help/input will be appreciated.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu-Certification Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Launchpad Janitor (janitor) said : 		#1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Po-Hsu Lin (cypressyew) said : 		#2

Hello,
fingerprint reader is not well supported in Linux world.
Thanks
FAQ #2217: “Fingerprint Readers not supported”.

Revision history for this message
Po-Hsu Lin (cypressyew) said : 		#3

Status change.

Can you help with this problem?

Provide an answer of your own, or ask shekhar.sathaye for more information if necessary.

To post a message you must log in.