Feedback on the Dell Inspiron 7577 - Firestar 15 KBL

Asked by Yuriy on 2018-05-29

I installed ubuntu 16.04 on this laptop and got problems with the on and power off / restart. :(

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu-Certification Edit question
Assignee:
No assignee Edit question
Last query:
2018-05-30
Last reply:
2018-05-31
Po-Hsu Lin (cypressyew) said : #1

Hello,
this system is relatively new when compared to Xenial, which released in 2016 Apr.

I would say it's better to start with Bionic, or 16.04.4 if you have any reason to stick with Xenial.
If you're still seeing this issue with Bionic, please open a bug report with command "ubuntu-bug linux" in a terminal (Ctrl + alt + t)
Thanks

Yuriy (ruya33) said : #2

Hello! Thanks for your message, I installed Ubuntu 18.04, but my problem is still open. After completing the installation and selecting the "Restart Now" button, my laptop repeated frost. Next, I forcefully turn off the power and run the system for reporting, but after loading Ubuntu the laptop freezes again in a few seconds, so I can not send the message.

Details:
BIOS 1.4.2
Secure boot: disabled
Boot: UEFI (AHCI)
Dual boot: tryed GRUB, rEFInd
SSD: 128GB (Window 10 and bootloader)
HDD:1TB (Ubuntu and storage)
Video: Nvidia 1050ti

Po-Hsu Lin (cypressyew) said : #3

Hi Yuriy,

I can reproduce this issue on our side, it looks like this was caused by the open-source graphic driver "nouveau".

Please install your systems with the "Download upgrades while installing Ubuntu" and "Install third-party software for graphic..." option enabled. (You will need network connections)

The upgrade might help with the freeze on boot, and the nvidia proprietary diver will help with the shutdown / reboot hang.

Good luck.

Some other bugs for this system for you to follow:
http://pad.lv/1774098
http://pad.lv/1774102

Yuriy (ruya33) said : #4

I did as you said but it did not help.

Yuriy (ruya33) said : #5

Thank you for your advice!
Maybe I can help something to solve this problem?

Po-Hsu Lin (cypressyew) said : #6

I would say:
1. Try to boot with "nomodeset" temporarily and install the nvidia driver
2. Try to boot with nvidia graphic card disabled temporarily (if possible) and install the nvidia driver
3. Go to the community for help.

Good luck.

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