Ubuntu-Certification

Feedback on the Dell Latitude 5490 - Breckenridge 14 MLK

Asked by Vyacheslav

After updating BIOS from version 1.0.8 to 1.1.9 (http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=JP8NT) preinstalled ubuntu stopped loading on my latitude 5490. Live iso ubuntu 16.04 LTS also does not load (black screen). BIOS downgrade is blocked by vendor.

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Po-Hsu Lin (cypressyew) said : 		#1

Hello,

have you tried to reach out with Dell support on this issue?

Thanks.

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Vyacheslav (slv1) said : 		#2

Hello!

Yes.
They answered, my warranty is not apply to the software and its compability is ensured by Ubuntu Community. I am not the one facing this problem:
https://www.dell.com/community/Linux-General/Lattitude-5490-kernel-4-15-black-screen-inteldrmfb-i915-modeset/td-p/6037885 https://askubuntu.com/questions/1021733/dell-latitude-5490-bios-update-broke-ubuntu.

Vendor doesn't comment on the current situation/

Thank for feedback!

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Po-Hsu Lin (cypressyew) said : 		#3

Hello,

My colleague has contacted Dell and confirmed that there will be a new update in the next version to address this issue.

Please check Dell's website for the BIOS update.
Thanks

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Vyacheslav (slv1) said : 		#4

Thank you! DELL fix this issue today in 1.2.3 BIOS version