Lenovo ThinkPad E565 Ubuntu 16.04 WIFI will not install

Asked by John Goldstone

Installed Ubuntu 16.04 LTS on Lenovo E565. All the hardware seems to work except the WIFI. In terminal mode using command nmcli g , it says the WIFI-HW and WIFI is enabled, however the WIFI "card" does not show up in the systems network settings. Tried several fixes used on earlier versions of Ubuntu, that were used with the Qualcomm Athenos card but no luck.

After some further investigation and review of hardware on the E565, turns out it is a Broadcom WiFi/Bluetooth (BCM ?)adapter not the Atheros specified by Lenovo. The only info I have found is some references to Broadcom adapters on other laptops and found nothing useful . Still looking for a solution.

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Po-Hsu Lin (cypressyew) said :
#1

Hello,
Have you try to install the proprietary driver for the Broadcom Wifi adapter?
Please check this FAQ for more information.

Thanks
FAQ #2737: “How do I install drivers on my system?”.

Revision history for this message
John Goldstone (jgoldstone) said :
#2

Sorry no such luck. Ran all current updates(note this is a new install),
went to additional driver's no drivers appeared. Set propriety radio
button and shut down computer and restarted. Still no drivers listed. It
did say

*Unknown:unknown*

***/This device is using an alternative driver/**
*

*Using processor microcode for AMD CPU's from amd-microcode(proprietary).*

*1 **proprietary driver in use
*

Tried to access additional drivers using Alt-F2 that merely adjusts
volume and the commands(terminal) *jockey-gtk* or *jockey "*cannot be
found."

I could not find any specific info on the wireless adapter i.e. no model
identification, only that it is Broadcom.

John

On 12/20/2016 03:13 AM, Po-Hsu Lin wrote:
> Your question #406748 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/406748
>
> Status: Open => Answered
>
> Related FAQ set to:
> How do I install drivers on my system?
> https://answers.launchpad.net/ubuntu-certification/+faq/2737
>
> Po-Hsu Lin proposed the following answer:
> Hello,
> Have you try to install the proprietary driver for the Broadcom Wifi adapter?
> Please check this FAQ for more information.
>
> Thanks
> FAQ #2737: “How do I install drivers on my system?”.
>

Revision history for this message
Po-Hsu Lin (cypressyew) said :
#3

Can you paste the output for "lspci -nnk | grep -i net -A2" from a terminal (Ctrl + Alt + t), so that we could know which card you're using.

Revision history for this message
John Goldstone (jgoldstone) said :
#4

Attached is the screenshot. I also mention that the Bluetooth does not
seem to function, even though you can access the icon. It merely searchs
for devices, but never finds them, even though the bluetooth on my
desktop machine can(using ver 16.04).

Thanks

John

On 12/27/2016 11:09 PM, Po-Hsu Lin wrote:
> lspci -nnk | grep -i net -A2

Revision history for this message
Po-Hsu Lin (cypressyew) said :
#5

Hello,
It seems that the screenshot was not attached, nor the lspci command output.
Can you check that again? For images, you can upload it to sites like imgur.com

Thanks

Revision history for this message
John Goldstone (jgoldstone) said :
#6

Here is the retry of sending the screenshot, just in case here is the
actual info result from lspci command. There was section about the
Realtek Ethernet device but I did not include that(it functions OK). It
is my understanding that the Broadcom device also handles bluetooth.

Network controller [0280]: Broadcom Limited BCH43162 802.11ac Wireless
Network Adapter [14e4:43ae] (rev 2) subsystem Lenovo Device [17aa:0622]

John

On 12/29/2016 09:43 AM, Po-Hsu Lin wrote:
> Your question #406748 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/406748
>
> Status: Open => Needs information
>
> Po-Hsu Lin changed the question status:
> Hello,
> It seems that the screenshot was not attached, nor the lspci command output.
> Can you check that again? For images, you can upload it to sites like imgur.com
>
> Thanks
>

Revision history for this message
Po-Hsu Lin (cypressyew) said :
#7

Hello John,

I have found the bug report for your card, unfortunately this card is not supported in the upstream driver yet (see comment 3).
Please subscribe to that bug and click on the button next to "Does this bug affect you?", so you will be notified when there is any update.

Regards.

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