Ubuntu-Certification

Feedback on the HP 650 - Osaka

Asked by Rianto Koisaba

I have been trying to get wireless drivers for my HP 650 but i cant get it to work. Is there a way to do it?

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Pierre Equoy (pieq) said : 		#1

Hi Rianto!

The HP 650 [1] is certified with pre-installed Ubuntu [2]. That means you may have to use a version of Ubuntu tailored for your HP laptop.

That said, can you paste the output of the command "lspci -nnvv" to help us identify the root cause?

To do so:

1. Open a Terminal by pressing Ctrl+Alt+T.
2. Once opened, type the following in it and press Enter: lspci -nnvv
3. Copy the output and paste it here.

Thanks!

[1] http://www.ubuntu.com/certification/hardware/201209-11786/
[2] Please see this "What's the difference between Certified (Pre-Installed) and Certified?"
https://answers.launchpad.net/ubuntu-certification/+faq/2219

Revision history for this message
Rianto Koisaba (riantoraph) said : 		#2

Hey Pierre,
This is what i got after that.
rianto@rianto-HP-650-Notebook-PC:~$ lspci -nnvv
00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller [8086:0104] (rev 09)
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
 Latency: 0
 Capabilities: <access denied>

00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 44
 Region 0: Memory at c2000000 (64-bit, non-prefetchable) [size=4M]
 Region 2: Memory at b0000000 (64-bit, prefetchable) [size=256M]
 Region 4: I/O ports at 4000 [size=64]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: <access denied>
 Kernel driver in use: i915

00:16.0 Communication controller [0780]: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 [8086:1e3a] (rev 04)
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 43
 Region 0: Memory at c2604000 (64-bit, non-prefetchable) [size=16]
 Capabilities: <access denied>
 Kernel driver in use: mei_me

00:1a.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 [8086:1e2d] (rev 04) (prog-if 20 [EHCI])
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 16
 Region 0: Memory at c2609000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: <access denied>
 Kernel driver in use: ehci-pci

00:1b.0 Audio device [0403]: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller [8086:1e20] (rev 04)
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 45
 Region 0: Memory at c2600000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: snd_hda_intel

00:1c.0 PCI bridge [0604]: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 [8086:1e10] (rev c4) (prog-if 00 [Normal decode])
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
 I/O behind bridge: 00003000-00003fff
 Prefetchable memory behind bridge: 00000000c2400000-00000000c24fffff
 Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
 BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
  PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
 Capabilities: <access denied>
 Kernel driver in use: pcieport

00:1c.2 PCI bridge [0604]: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 3 [8086:1e14] (rev c4) (prog-if 00 [Normal decode])
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
 Memory behind bridge: c2500000-c25fffff
 Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
 BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
  PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
 Capabilities: <access denied>
 Kernel driver in use: pcieport

00:1c.3 PCI bridge [0604]: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 4 [8086:1e16] (rev c4) (prog-if 00 [Normal decode])
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Bus: primary=00, secondary=03, subordinate=08, sec-latency=0
 I/O behind bridge: 00002000-00002fff
 Memory behind bridge: c1000000-c1ffffff
 Prefetchable memory behind bridge: 00000000c0000000-00000000c0ffffff
 Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
 BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
  PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
 Capabilities: <access denied>
 Kernel driver in use: pcieport

00:1d.0 USB controller [0c03]: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #1 [8086:1e26] (rev 04) (prog-if 20 [EHCI])
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin A routed to IRQ 23
 Region 0: Memory at c2608000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: <access denied>
 Kernel driver in use: ehci-pci

00:1f.0 ISA bridge [0601]: Intel Corporation HM75 Express Chipset LPC Controller [8086:1e5d] (rev 04)
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Capabilities: <access denied>
 Kernel driver in use: lpc_ich

00:1f.2 SATA controller [0106]: Intel Corporation 7 Series Chipset Family 6-port SATA Controller [AHCI mode] [8086:1e03] (rev 04) (prog-if 01 [AHCI 1.0])
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0
 Interrupt: pin B routed to IRQ 42
 Region 0: I/O ports at 4088 [size=8]
 Region 1: I/O ports at 4094 [size=4]
 Region 2: I/O ports at 4080 [size=8]
 Region 3: I/O ports at 4090 [size=4]
 Region 4: I/O ports at 4060 [size=32]
 Region 5: Memory at c2607000 (32-bit, non-prefetchable) [size=2K]
 Capabilities: <access denied>
 Kernel driver in use: ahci

00:1f.3 SMBus [0c05]: Intel Corporation 7 Series/C210 Series Chipset Family SMBus Controller [8086:1e22] (rev 04)
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O+ Mem+ BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Interrupt: pin C routed to IRQ 10
 Region 0: Memory at c2605000 (64-bit, non-prefetchable) [size=256]
 Region 4: I/O ports at 4040 [size=32]

01:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 07)
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 41
 Region 0: I/O ports at 3000 [size=256]
 Region 2: Memory at c2404000 (64-bit, prefetchable) [size=4K]
 Region 4: Memory at c2400000 (64-bit, prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: r8169

02:00.0 Network controller [0280]: Ralink corp. RT3290 Wireless 802.11n 1T/1R PCIe [1814:3290]
 Subsystem: Hewlett-Packard Company Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter [103c:18ec]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 11
 Region 0: Memory at c2510000 (32-bit, non-prefetchable) [size=64K]
 Capabilities: <access denied>

02:00.1 Bluetooth [0d11]: Ralink corp. RT3290 Bluetooth [1814:3298]
 Subsystem: Hewlett-Packard Company Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter [103c:18ec]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 11
 Region 0: Memory at c2500000 (32-bit, non-prefetchable) [size=64K]
 Capabilities: <access denied>

03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader [10ec:5229] (rev 01)
 Subsystem: Hewlett-Packard Company Device [103c:1858]
 Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 0, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 40
 Region 0: Memory at c1000000 (32-bit, non-prefetchable) [size=4K]
 Capabilities: <access denied>
 Kernel driver in use: rtsx_pci

Revision history for this message
Pierre Equoy (pieq) said : 		#3

Hey Rianto, thanks for the feedback.

From the list you provided, it looks like your laptop is using the following Wireless module:

    Ralink corp. RT3290 Wireless 802.11n 1T/1R PCIe [1814:3290]

The HP 650 laptop that was certified [1] for Ubuntu Linux uses a different wireless module (namely, the Atheros Communications AR9485 Wireless Network Adapter [168c:0032]).

What Ubuntu version are you using on this laptop?

I googled a bit and found a method for Ubuntu 14.04 LTS, although it might not be very simple:

http://www.dailylinuxnews.com/blog/2014/09/install-ralink-rt3290-wifi-driver-in-ubuntu-linuxmint-elementaryos/

Good luck!

[1] http://www.ubuntu.com/certification/hardware/201209-11786/

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