Feedback on the HP Pavilion 23 All-in-One PC - Taipei

Asked by David

Hi,

I just installed Ubuntu on my HP Pavilion 23 All-in-One PC (23-1020).
I love it but there's 2 main irritating problems.

1- 50% of the time, when I boot-up, I have a bleack screen when it's time to see the login screen. I can hear the sound of the login screen but the screen is black, like if the PC was off. I have to press and hold the power button to shut the pc and restart it. I've tried updating the drivers of the video card, with no success.

2- My wifi connections drops from time to time. There's nothing I can do other than reboot to get my wifi back on.

I had windows 7 before and these 2 issues where not happening.

I really hope you can help me with this. I love ubuntu and I want to continue using it but it's not possible for me to continue in that state!

Regards,
David

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Po-Hsu Lin (cypressyew) said :
#1

Hi,
1. what's the version of Ubuntu you're using?
2. what's the kernel version you're using?
3. what's your video card model?
4. what's your wireless card model?
5. what proprietary driver you're using?
Thanks.

Revision history for this message
David (dav8d) said :
#2

Hi, please see my answers below.
Thanks,
David

1-
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.04.2 LTS
Release: 14.04
Codename: trusty

2-
3.16.0-34-generic

3-
  *-display
       description: VGA compatible controller
       product: Trinity [Radeon HD 7540D]
       vendor: Advanced Micro Devices, Inc. [AMD/ATI]
       physical id: 1
       bus info: pci@0000:00:01.0
       version: 00
       width: 32 bits
       clock: 33MHz
       capabilities: pm pciexpress msi vga_controller bus_master cap_list
rom
       configuration: driver=radeon latency=0
       resources: irq:52 memory:c0000000-cfffffff ioport:f000(size=256)
memory:feb00000-feb3ffff

4-
 *-network
       description: Wireless interface
       product: Ralink corp.
       vendor: Ralink corp.
       physical id: 0
       bus info: pci@0000:02:00.0
       logical name: wlan0
       version: 00
       serial: 84:4b:f5:14:81:78
       width: 32 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list ethernet
physical wireless
       configuration: broadcast=yes driver=rt2800pci
driverversion=3.16.0-34-generic firmware=0.34 ip=192.168.1.104 latency=0
link=yes multicast=yes wireless=IEEE 802.11bgn
       resources: irq:17 memory:fea00000-fea0ffff

5-
I looked under 'software and update' and 'Additional Drivers' and it
displays that No proprietary drivers are in use.

On Tue, 5 May 2015 at 23:41 Po-Hsu Lin <email address hidden>
wrote:

> Your question #266203 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/266203
>
> Status: Open => Needs information
>
> Po-Hsu Lin changed the question status:
> Hi,
> 1. what's the version of Ubuntu you're using?
> 2. what's the kernel version you're using?
> 3. what's your video card model?
> 4. what's your wireless card model?
> 5. what proprietary driver you're using?
> Thanks.
>
> --
> You received this question notification because you asked the question.
>

Revision history for this message
Po-Hsu Lin (cypressyew) said :
#3

Hi,
Thanks for the information, you might need to install the proprietary driver to make your AMD graphic card work properly, if it's not available in your "Additional Driver" tool (remember to connect to the Internet and run "sudo apt-get update" first in your terminal to update the software list), you could download it from AMD's website for the latest driver.

For your wireless connection drop issue (I can't tell the model name from the output here), it might be a bug, you could open a bug report with "ubuntu-bug linux" command or search on launchpad with the model name obtain from "lspci -nn | grep -i network" output.

Thanks

Revision history for this message
Thomas Black (thomasbrown) said :
#4

Hi,
You might need to install the proprietary driver to for your AMD graphic card to function properly. If it isn't listed in your "Additional Driver" tool, you can get the most recent driver from AMD's website by connecting to the Internet and running "sudo apt-get update" in your terminal first. If your wireless connection keeps dropping, it may be a bug. To submit a bug, use the "ubuntu-bug linux" command or search on Launchpad using the model name you found in the "lspci -nn | grep -i network" output.https://overplugged.org/technology/

Thanks

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