Ubuntu Pre-Installed for Lenovo K2450 / Lenovo thinkpad E440

Hello Ernesto,

I'm sorry for the inconvience,
Since Lenovo does not provide the image, I won't have these customized ISO images.
In the other words, Canonical does not have onwership of those images, it's only possible to request them from Lenovo.

Besides the images, do you mind to provide me what kind of issue that you are trying to debug?
I'm curious what the part in "only Ubuntu version officially supported".

Thanks,
Yung

Hi Yung,

Thanks for your reply. And your interest in my opened question.
And sorry for my late reply.

The shortest answer to your reply it's here:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1331077/comments/42

The long one, well...

I tried at the closest Lenovo Service Center, here in Bangkok, but
unfortunately they have no clue or idea where to get it.

Sadly, those service centers are specialized only on Windows, with
almost not support at all for Linux users.

Even though Lenovo sells some models with Ubuntu pre-installed, it's
somehow weird that their technicians, or support centers are unable to
provide those images.

They opened a question to the head service support and I'm still
waiting for their answer. (being afraid of what I guess will be their
answer)

The reason why I need this particular image is because is the only
officially supported (supposedly) by lenovo.

I have 2 different Lenovo laptops, with different "issues".

A Lenovo Thinkpad E440, with an issue related to the BIOS/Power
management as described here:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1331077

(Similar also here:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1388618)

A Lenovo K2450 with issues on the Bluetooth/Wireless PCIe card RT8723BE
as described here:
https://github.com/lwfinger/rtl8723au_bt/issues/6
https://forums.opensuse.org/showthread.php/489014-No-bluetooth-on-Toshiba-laptop

I've downloaded and installed the Ubuntu 12.04.2 LTS amd64 image
available from ubuntu servers.

After update/upgrade ( sudo apt-get update && sudo apt-get upgrade )
system is automatically upgraded to 12.04.5 LTS.

I am not sure, if the mentioned "Lenovo Pre-Installed Ubuntu 12.04.2
LTS" has any package, drivers, or software installed but with any
version ( 12.04.5LTS, 14.04.1LTS or 14.10) problems on this supposedly
"Ubuntu Certified Laptops" persists.

I was hoping, this pre-installed lenovo ubuntu image would run smooth
and flawless on those laptops.
Or use them to contact their Lenovo support service to help debug/fix
described issues if not.

But, as I said.
Thanks again for all your time, and your kind reply.

Best regards,

 Ernesto.

On vie, ene 16, 2015 at 5:06 , Yung Shen
<email address hidden> wrote:
> Your question #260666 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/260666
>
> Status: Open => Answered
>
> Yung Shen proposed the following answer:
> Hello Ernesto,
>
> I'm sorry for the inconvience,
> Since Lenovo does not provide the image, I won't have these
> customized ISO images.
> In the other words, Canonical does not have onwership of those
> images, it's only possible to request them from Lenovo.
>
> Besides the images, do you mind to provide me what kind of issue that
> you are trying to debug?
> I'm curious what the part in "only Ubuntu version officially
> supported".
>
> Thanks,
> Yung
>
> --
> If this answers your question, please go to the following page to let
> us
> know that it is solved:
> https://answers.launchpad.net/ubuntu-certification/+question/260666/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu-certification/+question/260666
>
> You received this question notification because you asked the
> question.

Hope the later releases, 17.* fixed these problems.