Ubuntu-Certification

Feedback on the Dell Vostro 3360

Asked by Veronika Ulychny

Hi,
Just bought the dell vostro 3360 laptop.
During the install of ubuntu 12.04.2 I had to disable the bluetooth to make wifi work.

After the installation, the wifi stopped working.
I tried to activate the BROADCOM STA driver, but the activation failed.
The ethernet adapter wasn't functional either.

I saw that this laptop was considered certified with 12.04, and the it's wifi chip should be (or was) supported.
Is there anything I can do to fix the wifi?

I tried http://askubuntu.com/questions/175104/how-do-i-install-bcm43142-wireless-drivers-for-dell-vostro-3460-3560/175115#175115 but this did't work for me.

Thanks,
Veronika.

Last lines in jockey.log

2013-07-29 00:16:56,328 WARNING: modinfo for module wl failed: ERROR: modinfo: could not find module wl

2013-07-29 00:16:56,330 WARNING: /sys/module/wl/drivers does not exist, cannot rebind wl driver
2013-07-29 00:16:56,388 DEBUG: BroadcomWLHandler enabled(): kmod disabled, bcm43xx: blacklisted, b43: enabled, b43legacy: enabled

lscpi -nn
00:00.0 Host bridge [0600]: Intel Corporation Ivy Bridge DRAM Controller [8086:0154] (rev 09)
00:02.0 VGA compatible controller [0300]: Intel Corporation Ivy Bridge Graphics Controller [8086:0166] (rev 09)
00:14.0 USB controller [0c03]: Intel Corporation Panther Point USB xHCI Host Controller [8086:1e31] (rev 04)
00:16.0 Communication controller [0780]: Intel Corporation Panther Point MEI Controller #1 [8086:1e3a] (rev 04)
00:1a.0 USB controller [0c03]: Intel Corporation Panther Point USB Enhanced Host Controller #2 [8086:1e2d] (rev 04)
00:1b.0 Audio device [0403]: Intel Corporation Panther Point High Definition Audio Controller [8086:1e20] (rev 04)
00:1c.0 PCI bridge [0604]: Intel Corporation Panther Point PCI Express Root Port 1 [8086:1e10] (rev c4)
00:1c.4 PCI bridge [0604]: Intel Corporation Panther Point PCI Express Root Port 5 [8086:1e18] (rev c4)
00:1d.0 USB controller [0c03]: Intel Corporation Panther Point USB Enhanced Host Controller #1 [8086:1e26] (rev 04)
00:1f.0 ISA bridge [0601]: Intel Corporation Panther Point LPC Controller [8086:1e57] (rev 04)
00:1f.2 SATA controller [0106]: Intel Corporation Panther Point 6 port SATA Controller [AHCI mode] [8086:1e03] (rev 04)
00:1f.3 SMBus [0c05]: Intel Corporation Panther Point SMBus Controller [8086:1e22] (rev 04)
01:00.0 Network controller [0280]: Broadcom Corporation Device [14e4:4365] (rev 01)
02:00.0 Ethernet controller [0200]: Atheros Communications Inc. AR8161 Gigabit Ethernet [1969:1091] (rev 10)

lsmod
Module Size Used by
nls_iso8859_1 12714 1
rfcomm 47562 12
parport_pc 32867 0
bnep 18240 2
ppdev 17114 0
snd_hda_codec_hdmi 32476 1
snd_hda_codec_cirrus 24052 1
snd_hda_intel 34117 3
snd_hda_codec 135141 3 snd_hda_codec_hdmi,snd_hda_codec_cirrus,snd_hda_intel
coretemp 13642 0
snd_hwdep 17765 1 snd_hda_codec
kvm_intel 137888 0
snd_pcm 97523 3 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec
snd_seq_midi 13325 0
rts5139 350620 0
snd_rawmidi 30750 1 snd_seq_midi
uvcvideo 78117 0
btusb 22432 0
videobuf2_core 33025 1 uvcvideo
videodev 125126 2 uvcvideo,videobuf2_core
kvm 422160 1 kvm_intel
bluetooth 211812 24 rfcomm,bnep,btusb
snd_seq_midi_event 14900 1 snd_seq_midi
videobuf2_vmalloc 12861 1 uvcvideo
videobuf2_memops 13405 1 videobuf2_vmalloc
snd_seq 61931 2 snd_seq_midi,snd_seq_midi_event
snd_timer 29990 2 snd_pcm,snd_seq
ghash_clmulni_intel 13221 0
snd_seq_device 14498 3 snd_seq_midi,snd_rawmidi,snd_seq
psmouse 102075 0
aesni_intel 51134 0
cryptd 20531 2 ghash_clmulni_intel,aesni_intel
dell_laptop 17426 0
aes_x86_64 17256 1 aesni_intel
dell_wmi 12682 0
snd 83674 16 snd_hda_codec_hdmi,snd_hda_codec_cirrus,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
i915 530857 3
serio_raw 13216 0
dcdbas 14491 1 dell_laptop
microcode 23030 0
sparse_keymap 13891 1 dell_wmi
lpc_ich 17145 0
soundcore 15092 1 snd
snd_page_alloc 18573 2 snd_hda_intel,snd_pcm
mac_hid 13254 0
drm_kms_helper 49259 1 i915
drm 290344 4 i915,drm_kms_helper
mei 41410 0
wmi 19257 1 dell_wmi
i2c_algo_bit 13565 1 i915
video 19598 1 i915
lp 17800 0
parport 46563 3 parport_pc,ppdev,lp
hid_generic 12541 0
usbhid 47259 0
hid 100815 2 hid_generic,usbhid
uas 18073 0
usb_storage 49288 1

Question information

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Solved by:
Veronika Ulychny
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Revision history for this message
Po-Hsu Lin (cypressyew) said : 		#1

Hello Veronika,
yes, Dell Vostro 3360 has been awarded the status of Certified for Ubuntu (12.04.2).
But the hardware of your laptop is slightly different from the one in our database.

But don't worry!
The reason why you cannot activate the Broadcom STA driver is that it needs network connection to download the proprietary driver.
And for your Ethernet connection, system update is needed, you'll need network connection as well.

Possible solutions:
* If your Wifi is available during the installation, you could tick the "Download updates while installing" option to get the system updated.
* Or, if you can get a USB-Ethernet adapter, you can install the proprietary driver and update the system.
* Or, download the latest 3.5 (3.5.0-36.57) kernel from another computer, copy these files to your laptop and install them.
Steps:
1. On your laptop , press Ctrl + Alt + t to open a terminal window, run
arch
If it shows x86_64, please download these files from another computer:
http://launchpadlibrarian.net/142850451/linux-headers-3.5.0-36_3.5.0-36.57_all.deb
http://launchpadlibrarian.net/142850232/linux-headers-3.5.0-36-generic_3.5.0-36.57_amd64.deb
http://launchpadlibrarian.net/142850230/linux-image-3.5.0-36-generic_3.5.0-36.57_amd64.deb

Otherwise, please download these files instead:
http://launchpadlibrarian.net/142850451/linux-headers-3.5.0-36_3.5.0-36.57_all.deb
http://launchpadlibrarian.net/142850455/linux-headers-3.5.0-36-generic_3.5.0-36.57_i386.deb
http://launchpadlibrarian.net/142850453/linux-image-3.5.0-36-generic_3.5.0-36.57_i386.deb

2. Back to your laptop, please create an empty folder called FOO on your desktop and copy these files into it.
3. Press Ctrl + Alt + t , run:
cd ~/Desktop/FOO
sudo dpkg -i *.deb
(If you gave the new directory another name, please replace FOO with it.)
Afterward, reboot your laptop, and the Ethernet should be working now.
Good luck!

Revision history for this message
Veronika Ulychny (veronicya) said : 		#2

Thank you very much for a very detailed reply. The problem was solved by installing all the updates during the installation.

Sent from Yahoo! Mail on Android

Revision history for this message
Veronika Ulychny (veronicya) said : 		#3

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