HP Pavilion dm1 - Mouse Keyboard Freeze

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Hello Ky,
unfortunately, this system is only certified with the pre-installed version of Ubuntu.
Stock images may not work properly on it.
(FAQ #2219: “What's the difference between Certified (Pre-Installed) and Certified?”)

But to your question, I got a couple of questions here:
1. The situation "the keyboard and mouse randomly freezes" you described, does it happens on the built-in keyboard / touchpad or the external one?
2. When this happens, does the laptop still working? (e.g. it still playing movies ... etc)
3. How do you recover from this? Reboot? Suspend?

I think maybe you could file this bug base on these questions on the Launchpad.

Regards

Can I download the pre-installed image anywhere?

1. bulti-in keyboard
2. Not sure sometimes it seems like it is still running other times it
seems the system has frozen
3. Hard Reboot

On Wed, Jul 24, 2013 at 8:16 AM, Po-Hsu Lin <
<email address hidden>> wrote:

> Your question #231207 on Ubuntu-Certification changed:
> https://answers.launchpad.net/ubuntu-certification/+question/231207
>
> Status: Expired => Answered
>
> Po-Hsu Lin changed the question status:
> Hello Ky,
> unfortunately, this system is only certified with the pre-installed
> version of Ubuntu.
> Stock images may not work properly on it.
> (FAQ #2219: “What's the difference between Certified (Pre-Installed) and
> Certified?”)
>
> But to your question, I got a couple of questions here:
> 1. The situation "the keyboard and mouse randomly freezes" you described,
> does it happens on the built-in keyboard / touchpad or the external one?
> 2. When this happens, does the laptop still working? (e.g. it still
> playing movies ... etc)
> 3. How do you recover from this? Reboot? Suspend?
>
> I think maybe you could file this bug base on these questions on the
> Launchpad.
>
> Regards
>
> --
> You received this question notification because you asked the question.
>

Hello Ky,
Sorry, the pre-installed image may contain some proprietary drivers that we do not have the privilege to re-distribute,
therefore we can not provide those OEM images to the public.

Base on your description, I found two possible bugs here,
https://bugs.launchpad.net/ubuntu/+source/compiz/+bug/947443
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1026697

If it's different from what you're experiencing, you could open a new bug on the launchpad.
https://help.ubuntu.com/community/ReportingBugs
Good luck!