Feedback on the Dell Inspiron 5420 can not install 12.04

Asked by chaya phuwichit on 2012-06-18

Hello i use Dell inspiron 5420. I come with 11.10 pre-install i just upgrade to 12.4 i can't use network and many driver.

Network controller [0280]: Broadcom Corporation Device [14e4:4365]

Ethernet controller [0200]: Atheros Communications Inc. AR8162 Fast Ethernet [1969:1090] (rev 10)

and i would to back to 11.10 it same plb. it can use only pre-install varsion. I call dell he tell me you must instll win7 . What????????

Plases REMOVE ubuntu LOGO from this Model.

Question information

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Status:
Solved
For:
Ubuntu-Certification Edit question
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Solved by:
chaya phuwichit
Solved:
2012-07-18
Last query:
2012-07-18
Last reply:
2012-07-18
Ara Pulido (ara) said : #1

Hello,

Your system is not yet certified for 12.04, only for 11.10 pre-installed. We are working in certifying it for 12.04.

I would recommend to stick to the pre-installed version of Ubuntu until it is certified with 12.04 LTS. As soon as 12.04 is ready for this system it will appear as such in the certificate page.

Hi chaya,

Have you upgraded your system using Update Manager or have you installed 12.04 from the CD image? I would have hoped there was some kind of recovery tool for the pre-install, that would be the only way you can get it back.

chaya phuwichit (chaya-phw) said : #3

Hello Brendan

I upgrade from CD image. I need recovery tool for the pre-install but i don't konw how toget it.
I call dell support in thailand he tell me he can't help he say You must install win7 only .No way back to pre-install.
I buy this loptop becuse i don't want to buy win7 . I saw ubuntu logo on it.

thank for helping.

Hi chaya,

It sounds to me like you put the 12.04 CD in the system and were prompted to upgrade, which I guess you did? I'm sorry to hear that Dell don't know anything about the pre-install image.

Just to make sure your network hardware doesn't work, has the Additional Drivers program offered to install Broadcom drivers for you? Did you accept this? The output of 'jockey-text -l' would be helpful.

Thanks!

chaya phuwichit (chaya-phw) said : #5

Hi Brendan Donegan

Now Ethernet controller is working . But wifi can't.

How to get BCM 4365 working?

Thanks.

Hi chaya,

Please do post the output of jockey-text -l. I can't help you further without knowing if proprietary drivers are involved.

Thanks,

chaya phuwichit (chaya-phw) said : #7

Hi Brendan
This my jockey-text -l
root@chankx-Inspiron-5420:~/Documents/node-doc# jockey-text -l
kmod:alx - Qualcomm Atheros Gigabit Ethernet Driver (Free, Enabled, In use)

root@chankx-Inspiron-5420:~/Documents/node-doc# lspci -nn
00:00.0 Host bridge [0600]: Intel Corporation Ivy Bridge DRAM Controller [8086:0154] (rev 09)
00:01.0 PCI bridge [0604]: Intel Corporation Ivy Bridge PCI Express Root Port [8086:0151] (rev 09)
00:02.0 VGA compatible controller [0300]: Intel Corporation Ivy Bridge Graphics Controller [8086:0166] (rev 09)
00:14.0 USB controller [0c03]: Intel Corporation Panther Point USB xHCI Host Controller [8086:1e31] (rev 04)
00:16.0 Communication controller [0780]: Intel Corporation Panther Point MEI Controller #1 [8086:1e3a] (rev 04)
00:1a.0 USB controller [0c03]: Intel Corporation Panther Point USB Enhanced Host Controller #2 [8086:1e2d] (rev 04)
00:1b.0 Audio device [0403]: Intel Corporation Panther Point High Definition Audio Controller [8086:1e20] (rev 04)
00:1c.0 PCI bridge [0604]: Intel Corporation Panther Point PCI Express Root Port 1 [8086:1e10] (rev c4)
00:1c.4 PCI bridge [0604]: Intel Corporation Panther Point PCI Express Root Port 5 [8086:1e18] (rev c4)
00:1d.0 USB controller [0c03]: Intel Corporation Panther Point USB Enhanced Host Controller #1 [8086:1e26] (rev 04)
00:1f.0 ISA bridge [0601]: Intel Corporation Panther Point LPC Controller [8086:1e57] (rev 04)
00:1f.2 SATA controller [0106]: Intel Corporation Panther Point 6 port SATA Controller [AHCI mode] [8086:1e03] (rev 04)
00:1f.3 SMBus [0c05]: Intel Corporation Panther Point SMBus Controller [8086:1e22] (rev 04)
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation Device [10de:0de9] (rev a1)
02:00.0 Network controller [0280]: Broadcom Corporation Device [14e4:4365] (rev 01)
03:00.0 Ethernet controller [0200]: Atheros Communications Inc. AR8162 Fast Ethernet [1969:1090] (rev 10)
root@chankx-Inspiron-5420:~/Documents/node-doc# lspci
00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Ivy Bridge PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Ivy Bridge Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation Panther Point MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation Panther Point High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 1 (rev c4)
00:1c.4 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 5 (rev c4)
00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller (rev 04)
00:1f.2 SATA controller: Intel Corporation Panther Point 6 port SATA Controller [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev 04)
01:00.0 VGA compatible controller: NVIDIA Corporation Device 0de9 (rev a1)
02:00.0 Network controller: Broadcom Corporation Device 4365 (rev 01)
03:00.0 Ethernet controller: Atheros Communications Inc. AR8162 Fast Ethernet (rev 10)

Thanks,

Launchpad Janitor (janitor) said : #8

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Jeff Lane (bladernr) said : #9

This was closed automagically and it shouldn't have been. I'm re-opening this for now.

Victor Tuson Palau (vtuson) said : #10

Chaya - you could try typing "Additional Drivers" in the unity search and running that application listed there. It should be able to tell you if you are missing any 3rd party drivers that you should install.

If that doesnt work, here is a great article in trouble shooting wifi issues:
https://help.ubuntu.com/community/WifiDocs/WirelessTroubleShootingGuide

I would suggest that you post here the outcome of :
sudo lshw -C network
rfkill list

Victor Tuson Palau (vtuson) said : #11

Your jockey text doesnt list any BCM driver, so running additional drivers should do the trick

Jeff Lane (bladernr) said : #12

Hi Chaya, Can you please give me some more detail on what EXACTLY you did?

Start from the beginning.

You bought this machine from Dell with Ubuntu 11.10 pre-installed on it, correct?

What happened next? You say you tried to UPGRADE. Did you try to upgrade using Update Manager (the software tool that pops up telling you that there are updates or a new release available)? Or did you download the 12.04 ISO image from Ubuntu.com and use that?

Did you actually try an UPGRADE, or did you REINSTALL when trying to get 12.04 on this machine? Can you tell me exactly what steps you took?

In this process, did you re-partition the hard drive at all? Do you still have the recovery partition that should be on the hard disk? Does the Grub Bootloader not provide an option to boot the recovery partition?

Can you boot the machine at all now? If so, can you give me the output of 'sudo fdisk -l' and 'uname -a'

Please provide as much detail as you can. I'm working to see if we can help get you up and running again.

chaya phuwichit (chaya-phw) said : #13

Oh thank you so mouch Jeff Lane (bladernr)

I go back to the shop and clone hdd from other machine as same my model.

Now i use 11.10 pre-install

F D Wolffson (gegenstandslos) said : #14

Hi, I am affected by the same Problem with the Broadcom 4365 wireless device on a Dell 5520

Since it came with pre-installed Windows, I cannot go back to pre-installed Ubuntu 11.10. I have noticed that there seems to be work going on to implement a driver for the device (https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/923809). Is there any chance that the driver from 11.10 pre-install may be made available?

Thanks!

Rafał Miłecki (zajec5) said : #15

We can see what 14e4:4365 actually is if someone help me.

Please try the following:
modprobe bcma
echo "14e4 4365" > /sys/bus/pci/drivers/bcma-pci-bridge/new_id
dmesg | grep bcma
rmmod bcma
modprobe ssb
echo "14e4 4365" > /sys/bus/pci/drivers/b43-pci-bridge/new_id
dmesg | grep ssb

and provide output you get in console.

Rafał Miłecki (zajec5) said : #16

Ahh, my above comment was supposed to be added to the 863051, sorry!

In 863051 I've posted package with all debs added to 11.10 64bit edition, it should help if anyone would ever need to reinstall 11.10 64bit using standard ubuntu installer.

I've just tested broadcom-sta 6.20.55.19 prepared for 11.10 (kernel 3.0) with a small change in the package on debian wheezy with 3.2 kernel. IT WORKS!
May anyone with ubuntu 12.04 64bit test it?
It's here: http://wielki.tk/vostro/debs/wlan_amd64.deb

RamiroS (ramiro-l) said : #19

I've tested it on a Dell Inspiron 5520 with Ubuntu 12.04 64 bits and it works

E.Lanoe (elouen-lanoe) said : #20

Tested on Dell Vostro 3560, Ubuntu 12.04 64bits (3.2.0-29-generic kernel),
Wifi works fine now :-)
thanks !

F D Wolffson (gegenstandslos) said : #21

Great to hear that it works now! Will there also be a patch for 32bit architectures? I am currently using 32bit because my printer driver is not available in 64 bit.
Thanks

Lars Kumbier (derlars) said : #22

Kazimierz: Confirmed on Dell Inspiron 5520, Ubuntu 12.04 (64bit)

Dell Inspiron 5420.
   Wired network use "AtherosAR8162.sh"
   Wireless use "bcmwl-kernel-source_5.100.82.112+bdcom-0ubuntu2_amd64.deb"
with Ubuntu 12.04 64 bit it's worked.

malinka (malinka) said : #24

@Kazimierz: works on Dell Inspiron 5520 with Ubuntu 12.04 64 bit.

Now this isn't working on ubuntu 12.10 :(

Jeff Lane (bladernr) said : #26

@Eslam Abd El-Ghany:

The 5420 is not certified for neither 12.04 nor 12.10. The reason is the issue with the Atheros wireless card. You may have luck asking for help on the Ubuntu Forums, or perhaps some of the info in this thread will help you sort out how to get the Atheros card working.

@Jeff Lane,i got the wireless driver,but i had problems with the graphic card on 12.10 so i installed windows 7.
Thank You
http://jas.gemnetworks.com/debian/pool/main/w/wireless-bcm43142/wireless-bcm43142-dkms_6.20.55.19-1_amd64.deb