Feedback on the Dell Optiplex 390

Asked by Aneel Kanwer on 2012-05-02

I can't use my HP LASERJET CP1025 on it. The computer even does not recognize that a new device is connected and same goes for LOGITECH webcam. The only USB devices that works are storage devices.

Can somebody please help me.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu-Certification Edit question
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Last query:
2012-05-02
Last reply:
2012-05-04
Jeff Lane (bladernr) said : #1

Please see the attached FAQ for help with this. We don't certify peripherals, though some simple peripheras are used to verify that the USB ports and subsystem function properly. These are normally storage devices like USB hard disks and USB keys, and Mice and Keyboards.

More specific to your printer problem, that's most likely going to be a driver issue. Either there is a driver for your printer, or there is not, and I really don't know if there is for yours, unfortunately. I'd suggest looking at the forums and such in the FAQ. Another suggestion would be to google for your printer model and Ubuntu. This may point you at more specific info for getting your printer running with Ubuntu.

As for your webcam, those usually work fine, however, there are probably models that do not work easily, if at all. again, try a targeted search and look at the forums for help with your specific Logitech Webcam. I can say that have tried a few Logitech models and they seemed to work well.

You could try running the command lsusb then plug the cam in, and rerun lsusb after a couple seconds to see if it notes the logitech camera.

Also, you can open a terminal and run the command "tail -f /var/log/syslog" and plug and unplug your camera and see if the kernel sends any messages related to the insert/remove events.
FAQ #1945: “Where can I get help or technical support?”.

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