Feedback on the Dell Latitude E6320

Asked by Smot on 2011-11-16

1. Live CDs do not boot if the E6320 is seated in a docking station - the screen blanks and the system locks up.

2. Live CD for 11.10 64-bit fails to load - error "System V runlevel compatibily" is given and the loading process halts. I'm still investigating boot options to avoid this.

The pre-installed version of 10.10 works perectly.

Configuration: Core i7, 8Gb RAM, 500Gb disk

Question information

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Status:
Solved
For:
Ubuntu-Certification Edit question
Assignee:
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Solved by:
Smot
Solved:
2011-11-22
Last query:
2011-11-22
Last reply:
2011-11-16

Hi,

Can you run 'lscpi -v' and paste the output here?

Thanks,

Smot (smot-msn) said : #2

Output is:

00:00.0 Host bridge: Intel Corporation Sandy Bridge DRAM Controller (rev 09)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0
 Capabilities: <access denied>
 Kernel driver in use: agpgart-intel
 Kernel modules: intel-agp

00:02.0 VGA compatible controller: Intel Corporation Sandy Bridge Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller])
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 47
 Memory at e1400000 (64-bit, non-prefetchable) [size=4M]
 Memory at d0000000 (64-bit, prefetchable) [size=256M]
 I/O ports at 4000 [size=64]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: <access denied>
 Kernel driver in use: i915
 Kernel modules: i915

00:16.0 Communication controller: Intel Corporation Cougar Point HECI Controller #1 (rev 04)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 11
 Memory at e2eb0000 (64-bit, non-prefetchable) [size=16]
 Capabilities: <access denied>

00:19.0 Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (rev 04)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 49
 Memory at e2e00000 (32-bit, non-prefetchable) [size=128K]
 Memory at e2e80000 (32-bit, non-prefetchable) [size=4K]
 I/O ports at 4080 [size=32]
 Capabilities: <access denied>
 Kernel driver in use: e1000e
 Kernel modules: e1000e

00:1a.0 USB Controller: Intel Corporation Cougar Point USB Enhanced Host Controller #2 (rev 04) (prog-if 20 [EHCI])
 Subsystem: Dell Device 0492
 Flags: bus master, medium devsel, latency 0, IRQ 16
 Memory at e2e70000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: <access denied>
 Kernel driver in use: ehci_hcd

00:1b.0 Audio device: Intel Corporation Cougar Point High Definition Audio Controller (rev 04)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 45
 Memory at e2e60000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: HDA Intel
 Kernel modules: snd-hda-intel

00:1c.0 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 1 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.1 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 2 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
 Memory behind bridge: e2d00000-e2dfffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.2 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 3 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=03, subordinate=08, sec-latency=0
 I/O behind bridge: 00003000-00003fff
 Memory behind bridge: e2200000-e2bfffff
 Prefetchable memory behind bridge: 00000000e0a00000-00000000e13fffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.3 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 4 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=09, subordinate=09, sec-latency=0
 I/O behind bridge: 00002000-00002fff
 Memory behind bridge: e1800000-e21fffff
 Prefetchable memory behind bridge: 00000000e0000000-00000000e09fffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.5 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 6 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=0a, subordinate=0a, sec-latency=0
 Memory behind bridge: e2c00000-e2cfffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1d.0 USB Controller: Intel Corporation Cougar Point USB Enhanced Host Controller #1 (rev 04) (prog-if 20 [EHCI])
 Subsystem: Dell Device 0492
 Flags: bus master, medium devsel, latency 0, IRQ 17
 Memory at e2e50000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: <access denied>
 Kernel driver in use: ehci_hcd

00:1f.0 ISA bridge: Intel Corporation Cougar Point LPC Controller (rev 04)
 Subsystem: Dell Device 0492
 Flags: bus master, medium devsel, latency 0
 Capabilities: <access denied>
 Kernel modules: iTCO_wdt

00:1f.2 SATA controller: Intel Corporation Cougar Point 6 port SATA AHCI Controller (rev 04) (prog-if 01 [AHCI 1.0])
 Subsystem: Dell Device 0492
 Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 46
 I/O ports at 40d0 [size=8]
 I/O ports at 40c0 [size=4]
 I/O ports at 40b0 [size=8]
 I/O ports at 40a0 [size=4]
 I/O ports at 4060 [size=32]
 Memory at e2e40000 (32-bit, non-prefetchable) [size=2K]
 Capabilities: <access denied>
 Kernel driver in use: ahci
 Kernel modules: ahci

00:1f.3 SMBus: Intel Corporation Cougar Point SMBus Controller (rev 04)
 Subsystem: Dell Device 0492
 Flags: medium devsel, IRQ 11
 Memory at e2e30000 (64-bit, non-prefetchable) [size=256]
 I/O ports at 4040 [size=32]
 Kernel modules: i2c-i801

02:00.0 Network controller: Intel Corporation 6000 Series Gen2 (rev 34)
 Subsystem: Intel Corporation Device 1321
 Flags: bus master, fast devsel, latency 0, IRQ 48
 Memory at e2d00000 (64-bit, non-prefetchable) [size=8K]
 Capabilities: <access denied>
 Kernel driver in use: iwlagn
 Kernel modules: iwlagn

0a:00.0 SD Host controller: O2 Micro, Inc. Device 8221 (rev 05) (prog-if 01)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 17
 Memory at e2c00000 (32-bit, non-prefetchable) [size=512]
 Capabilities: <access denied>
 Kernel driver in use: sdhci-pci
 Kernel modules: sdhci-pci

Thanks!
Trevor

Smot (smot-msn) said : #3

Hmm. Just noticed that my previous post has "access denied" in some bits of it, so I've re-run it with "sudo" - hope this helps a bit more!

00:00.0 Host bridge: Intel Corporation Sandy Bridge DRAM Controller (rev 09)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0
 Capabilities: [e0] Vendor Specific Information: Len=0c <?>
 Kernel driver in use: agpgart-intel
 Kernel modules: intel-agp

00:02.0 VGA compatible controller: Intel Corporation Sandy Bridge Integrated Graphics Controller (rev 09) (prog-if 00 [VGA controller])
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 47
 Memory at e1400000 (64-bit, non-prefetchable) [size=4M]
 Memory at d0000000 (64-bit, prefetchable) [size=256M]
 I/O ports at 4000 [size=64]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: [90] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [d0] Power Management version 2
 Capabilities: [a4] PCI Advanced Features
 Kernel driver in use: i915
 Kernel modules: i915

00:16.0 Communication controller: Intel Corporation Cougar Point HECI Controller #1 (rev 04)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 11
 Memory at e2eb0000 (64-bit, non-prefetchable) [size=16]
 Capabilities: [50] Power Management version 3
 Capabilities: [8c] MSI: Enable- Count=1/1 Maskable- 64bit+

00:19.0 Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (rev 04)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 49
 Memory at e2e00000 (32-bit, non-prefetchable) [size=128K]
 Memory at e2e80000 (32-bit, non-prefetchable) [size=4K]
 I/O ports at 4080 [size=32]
 Capabilities: [c8] Power Management version 2
 Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
 Capabilities: [e0] PCI Advanced Features
 Kernel driver in use: e1000e
 Kernel modules: e1000e

00:1a.0 USB Controller: Intel Corporation Cougar Point USB Enhanced Host Controller #2 (rev 04) (prog-if 20 [EHCI])
 Subsystem: Dell Device 0492
 Flags: bus master, medium devsel, latency 0, IRQ 16
 Memory at e2e70000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: [50] Power Management version 2
 Capabilities: [58] Debug port: BAR=1 offset=00a0
 Capabilities: [98] PCI Advanced Features
 Kernel driver in use: ehci_hcd

00:1b.0 Audio device: Intel Corporation Cougar Point High Definition Audio Controller (rev 04)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 45
 Memory at e2e60000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: [50] Power Management version 2
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
 Capabilities: [70] Express Root Complex Integrated Endpoint, MSI 00
 Capabilities: [100] Virtual Channel
 Capabilities: [130] Root Complex Link
 Kernel driver in use: HDA Intel
 Kernel modules: snd-hda-intel

00:1c.0 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 1 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
 Capabilities: [40] Express Root Port (Slot+), MSI 00
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [90] Subsystem: Dell Device 0492
 Capabilities: [a0] Power Management version 2
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.1 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 2 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
 Memory behind bridge: e2d00000-e2dfffff
 Capabilities: [40] Express Root Port (Slot+), MSI 00
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [90] Subsystem: Dell Device 0492
 Capabilities: [a0] Power Management version 2
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.2 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 3 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=03, subordinate=08, sec-latency=0
 I/O behind bridge: 00003000-00003fff
 Memory behind bridge: e2200000-e2bfffff
 Prefetchable memory behind bridge: 00000000e0a00000-00000000e13fffff
 Capabilities: [40] Express Root Port (Slot+), MSI 00
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [90] Subsystem: Dell Device 0492
 Capabilities: [a0] Power Management version 2
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.3 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 4 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=09, subordinate=09, sec-latency=0
 I/O behind bridge: 00002000-00002fff
 Memory behind bridge: e1800000-e21fffff
 Prefetchable memory behind bridge: 00000000e0000000-00000000e09fffff
 Capabilities: [40] Express Root Port (Slot+), MSI 00
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [90] Subsystem: Dell Device 0492
 Capabilities: [a0] Power Management version 2
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1c.5 PCI bridge: Intel Corporation Cougar Point PCI Express Root Port 6 (rev b4) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=0a, subordinate=0a, sec-latency=0
 Memory behind bridge: e2c00000-e2cfffff
 Capabilities: [40] Express Root Port (Slot+), MSI 00
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [90] Subsystem: Dell Device 0492
 Capabilities: [a0] Power Management version 2
 Kernel driver in use: pcieport
 Kernel modules: shpchp

00:1d.0 USB Controller: Intel Corporation Cougar Point USB Enhanced Host Controller #1 (rev 04) (prog-if 20 [EHCI])
 Subsystem: Dell Device 0492
 Flags: bus master, medium devsel, latency 0, IRQ 17
 Memory at e2e50000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: [50] Power Management version 2
 Capabilities: [58] Debug port: BAR=1 offset=00a0
 Capabilities: [98] PCI Advanced Features
 Kernel driver in use: ehci_hcd

00:1f.0 ISA bridge: Intel Corporation Cougar Point LPC Controller (rev 04)
 Subsystem: Dell Device 0492
 Flags: bus master, medium devsel, latency 0
 Capabilities: [e0] Vendor Specific Information: Len=0c <?>
 Kernel modules: iTCO_wdt

00:1f.2 SATA controller: Intel Corporation Cougar Point 6 port SATA AHCI Controller (rev 04) (prog-if 01 [AHCI 1.0])
 Subsystem: Dell Device 0492
 Flags: bus master, 66MHz, medium devsel, latency 0, IRQ 46
 I/O ports at 40d0 [size=8]
 I/O ports at 40c0 [size=4]
 I/O ports at 40b0 [size=8]
 I/O ports at 40a0 [size=4]
 I/O ports at 4060 [size=32]
 Memory at e2e40000 (32-bit, non-prefetchable) [size=2K]
 Capabilities: [80] MSI: Enable+ Count=1/1 Maskable- 64bit-
 Capabilities: [70] Power Management version 3
 Capabilities: [a8] SATA HBA v1.0
 Capabilities: [b0] PCI Advanced Features
 Kernel driver in use: ahci
 Kernel modules: ahci

00:1f.3 SMBus: Intel Corporation Cougar Point SMBus Controller (rev 04)
 Subsystem: Dell Device 0492
 Flags: medium devsel, IRQ 11
 Memory at e2e30000 (64-bit, non-prefetchable) [size=256]
 I/O ports at 4040 [size=32]
 Kernel modules: i2c-i801

02:00.0 Network controller: Intel Corporation 6000 Series Gen2 (rev 34)
 Subsystem: Intel Corporation Device 1321
 Flags: bus master, fast devsel, latency 0, IRQ 48
 Memory at e2d00000 (64-bit, non-prefetchable) [size=8K]
 Capabilities: [c8] Power Management version 3
 Capabilities: [d0] MSI: Enable+ Count=1/1 Maskable- 64bit+
 Capabilities: [e0] Express Endpoint, MSI 00
 Capabilities: [100] Advanced Error Reporting
 Capabilities: [140] Device Serial Number 08-11-96-ff-ff-a7-57-d8
 Kernel driver in use: iwlagn
 Kernel modules: iwlagn

0a:00.0 SD Host controller: O2 Micro, Inc. Device 8221 (rev 05) (prog-if 01)
 Subsystem: Dell Device 0492
 Flags: bus master, fast devsel, latency 0, IRQ 17
 Memory at e2c00000 (32-bit, non-prefetchable) [size=512]
 Capabilities: [a0] Power Management version 3
 Capabilities: [48] MSI: Enable- Count=1/1 Maskable+ 64bit+
 Capabilities: [80] Express Endpoint, MSI 00
 Capabilities: [100] Virtual Channel
 Capabilities: [200] Advanced Error Reporting
 Kernel driver in use: sdhci-pci
 Kernel modules: sdhci-pci

Smot (smot-msn) said : #4

More info:
I've had some minor success with 11.10 64-bit live CD by adding boot parameter "aic7xxx.aic7xxx=no_probe". I've no idea what this does, but tried it by looking at the help that comes up if the boot sequence is interrupted.

It took ages to load, but did eventually get to a desktop. Since the laptop is factory fresh, I'll try installing it tomorrow from this point, to see what happens. At least I can easily restore the whole thing to factory state in an hour!

Trevor

Smot (smot-msn) said : #5

Spoke (wrote) too soon. Using "aic7xxx.aic7xxx=no_probe" has intermittent success. It booted once yesterday, but has failed twice now this morning.

Back to square one. :-(

Smot (smot-msn) said : #6

Even more info:
I got fed up with waiting 10 minutes to boot off a CD each time I wanted to try something out, so I created a bootable USB flash pen.

Guess what? It worked perfectly! No boot errors, and everything seems to work as it should.

I've now installed 11.10 64-bit, and booting from with the laptop both docked and undocked works fine.

So I think there are now two basic issues:
1. It doesn't boot from CD when it's docked (I can live with that as day-to-day booting from hard disk is fine)
2. I have a dodgy CD drive! It's a brand new E6320 so Dell may be getting a call for on-site maintenance......

I'll keep an eye on things for the next few days & report back.

Trevor

Smot (smot-msn) said : #7

Well. All has worked perfectly now since my last post, so I'm fairly sure that the key problem was/is caused by a dodgy CD/DVD drive.

I'll close this one off.