Feedback on the Toshiba Tecra A9 (Intel)

Asked by openfred on 2011-04-18

Hello,

I own a Tecra A9 with Intel graphic card, and I am very surprised to learn this model is "Certified and Ready" !

Indeed, suspend and hibernation is not working (pm-suspend and pm-hibernation) hang.
I tried with SATA internal controller or Legacy mode (simulating IDE HDD for XP), I tried to remove suspend within the Toshiba Contro Panel within Windows.

I tried several other distribution (Fedora, Arch, Slackware) and none is able to put this laptop in suspend mode.
I have no idea if it is the suspend which is not performing well, or Resume which is failing.

The fact is that when the laptop is supposed to wake up, it never did it, and remains idle. Not other choice but to power down the laptop by holding the power button, and then power it up!

The exact reference of the laptop is:
Tecra A9-10M
Référence : PTS52E-04H01PFR

Regards,
Fred

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu-Certification Edit question
Assignee:
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Last query:
2011-04-19
Last reply:
2011-04-19
Ara Pulido (ara) said : #1

What version of Ubuntu are you trying?

Daniel Manrique (roadmr) said : #2

Hi Fred,

Could you let me know which version of Ubuntu were you trying, that was failing on your laptop?

Also, if possible, could you try Ubuntu Natty Beta 2 and let me know if it works any better?

You can find CD images for Beta 2 here:

http://cdimage.ubuntu.com/releases/natty/beta-2/

Thanks for your information!

openfred (openfred) said : #3

Hello,

I have currently no more Ubuntu on this laptop, due to my testings.
But last failing version was 10.04 LTS, for sure.

I just read Canonical "certification" is about 8.04 LTS and 10.10.
I'll give a try to 10.10 and 11.04beta2 tonight.

Starting with 11.04 for the next release, and 10.10 to test the Certification Database.

openfred (openfred) said : #4

I tried Ubuntu Desktop amd64 10.10 and 11.04 beta2.
Both up-to-date.
And the Laptop Toshiba Tecra A9 still doesn't accept suspend mode !

I'll try a few workaround as advertised in Release Notes, as suspend issues seems to be a major concern in Ubuntu 10.10.

openfred (openfred) said : #5

I thought the issue may be related to bug https://bugs.launchpad.net/bugs/640100
"hangs indefinitely after suspend"
but kernel parameter "intel_idle.max_cstate=3" doesn't change anything.

Something new: in fact, if i launch "sudo pm-suspend", the laptop still have a kind of activity.
If I wait about 4 minutes, then the laptop goes to suspend mode !
And is successfully waked up when I press the Power button!!!

So the bug looks like https://bugs.launchpad.net/bugs/508516
"hangs for 5 minutes after suspend"
kernel parameters "nohz=off highres=off" (each, both) doesn't change anything.

No mode idea, but Toshiba Tecra A9 is definitely no Ubuntu ready.
It is working fine, Intel wireless is fine, but suspend is faulty.

openfred (openfred) said : #6

A bit of information from dmidecode:

BIOS Information
 Vendor: TOSHIBA
 Version: Version 2.10
 Release Date: 03/06/2008

OEM Strings
 String 1: PTS52E-04H01PFR,PTS52EY04H01P111/H07549FRP01

Victor Tuson Palau (vtuson) said : #7

Hi,

just to be sure that it is the same system (some times manufacturers change components but keep the model name) could you please check the following component list and let me know if it matches with the spec of your system (specially the graphic card)

http://www.ubuntu.com/certification/hardware/200710-170/components

openfred (openfred) said : #8

Looks like it's exactly the same Laptop, referenced as "Tecra A9 (Intel)".
For information, here is the result of the lspci command.

fred@tosh:~$ lspci
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) (rev 03)
00:02.1 Display controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (secondary) (rev 03)
00:19.0 Ethernet controller: Intel Corporation 82566MC Gigabit Network Connection (rev 03)
00:1a.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 2 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 3 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f3)
00:1f.0 ISA bridge: Intel Corporation 82801HEM (ICH8M) LPC Interface Controller (rev 03)
00:1f.2 IDE interface: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) SATA IDE Controller (rev 03)
01:00.0 Network controller: Intel Corporation PRO/Wireless 4965 AG or AGN [Kedron] Network Connection (rev 61)
05:0b.0 CardBus bridge: Texas Instruments PCIxx12 Cardbus Controller
05:0b.2 Mass storage controller: Texas Instruments 5-in-1 Multimedia Card Reader (SD/MMC/MS/MS PRO/xD)
05:0b.3 SD Host controller: Texas Instruments PCIxx12 SDA Standard Compliant SD Host Controller

In fact, everything is OK, except when puts in suspend state (pm-suspend): it works, after about 4-5 minutes.
Then, wakes up is fine.

For information, it is not a specific Ubuntu issue, no other distribution is able to get a good suspend feature OK.

Victor Tuson Palau (vtuson) said : #9

Thanks for the information. If it suspends after 4-5 min, that could having an oversight as the test engineer multi tasks across serveral systems. Would you like to add a note on the certificate?

Can you help with this problem?

Provide an answer of your own, or ask openfred for more information if necessary.

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