Ubuntu-Certification

Integrated webcam-mic not detected on Dell Vostro 3400

Asked by Rene Tavera

Hello, I installed Ubuntu 10.10 ona Dell Vostro 3400 32bit and everything works perfect but the integrated webcam/mic, they aren't even detected. I plugged a USB webcam and it's working perfectly, the problem is the internal one.

Attached is my lshw output.

Regards

syprtave
    description: Computer
    width: 32 bits
  *-core
       description: Motherboard
       physical id: 0
     *-memory
          description: System memory
          physical id: 0
          size: 1877MiB
     *-cpu
          product: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz
          vendor: Intel Corp.
          physical id: 1
          bus info: cpu@0
          version: 6.5.2
          serial: 0002-0652-0000-0000-0000-0000
          size: 931MHz
          capacity: 931MHz
          width: 64 bits
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe nx rdtscp x86-64 constant_tsc arch_perfmon pebs bts xtopology nonstop_tsc aperfmperf pni dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 popcnt lahf_lm arat tpr_shadow vnmi flexpriority ept vpid cpufreq
          configuration: id=0
        *-logicalcpu:0
             description: Logical CPU
             physical id: 0.1
             width: 64 bits
             capabilities: logical
        *-logicalcpu:1
             description: Logical CPU
             physical id: 0.2
             width: 64 bits
             capabilities: logical
        *-logicalcpu:2
             description: Logical CPU
             physical id: 0.3
             width: 64 bits
             capabilities: logical
        *-logicalcpu:3
             description: Logical CPU
             physical id: 0.4
             width: 64 bits
             capabilities: logical
        *-logicalcpu:4
             description: Logical CPU
             physical id: 0.5
             width: 64 bits
             capabilities: logical
        *-logicalcpu:5
             description: Logical CPU
             physical id: 0.6
             width: 64 bits
             capabilities: logical
        *-logicalcpu:6
             description: Logical CPU
             physical id: 0.7
             width: 64 bits
             capabilities: logical
        *-logicalcpu:7
             description: Logical CPU
             physical id: 0.8
             width: 64 bits
             capabilities: logical
        *-logicalcpu:8
             description: Logical CPU
             physical id: 0.9
             width: 64 bits
             capabilities: logical
        *-logicalcpu:9
             description: Logical CPU
             physical id: 0.a
             width: 64 bits
             capabilities: logical
        *-logicalcpu:10
             description: Logical CPU
             physical id: 0.b
             width: 64 bits
             capabilities: logical
        *-logicalcpu:11
             description: Logical CPU
             physical id: 0.c
             width: 64 bits
             capabilities: logical
        *-logicalcpu:12
             description: Logical CPU
             physical id: 0.d
             width: 64 bits
             capabilities: logical
        *-logicalcpu:13
             description: Logical CPU
             physical id: 0.e
             width: 64 bits
             capabilities: logical
        *-logicalcpu:14
             description: Logical CPU
             physical id: 0.f
             width: 64 bits
             capabilities: logical
        *-logicalcpu:15
             description: Logical CPU
             physical id: 0.10
             width: 64 bits
             capabilities: logical
     *-pci
          description: Host bridge
          product: Core Processor DRAM Controller
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 12
          width: 32 bits
          clock: 33MHz
          configuration: driver=agpgart-intel
          resources: irq:0
        *-display
             description: VGA compatible controller
             product: Core Processor Integrated Graphics Controller
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 12
             width: 64 bits
             clock: 33MHz
             capabilities: vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:47 memory:fac00000-faffffff memory:c0000000-cfffffff ioport:f080(size=8)
        *-communication UNCLAIMED
             description: Communication controller
             product: 5 Series/3400 Series Chipset HECI Controller
             vendor: Intel Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: 06
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: latency=0
             resources: memory:fbc09000-fbc0900f
        *-usb:0
             description: USB Controller
             product: 5 Series/3400 Series Chipset USB2 Enhanced Host Controller
             vendor: Intel Corporation
             physical id: 1a
             bus info: pci@0000:00:1a.0
             version: 06
             width: 32 bits
             clock: 33MHz
             capabilities: ehci bus_master cap_list
             configuration: driver=ehci_hcd latency=0
             resources: irq:16 memory:fbc08000-fbc083ff
        *-multimedia
             description: Audio device
             product: 5 Series/3400 Series Chipset High Definition Audio
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 06
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=HDA Intel latency=0
             resources: irq:46 memory:fbc00000-fbc03fff
        *-pci:0
             description: PCI bridge
             product: 5 Series/3400 Series Chipset PCI Express Root Port 1
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: 06
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:40 ioport:2000(size=4096) memory:7c000000-7c1fffff ioport:7c200000(size=2097152)
        *-pci:1
             description: PCI bridge
             product: 5 Series/3400 Series Chipset PCI Express Root Port 2
             vendor: Intel Corporation
             physical id: 1c.1
             bus info: pci@0000:00:1c.1
             version: 06
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:41 ioport:3000(size=4096) memory:fbb00000-fbbfffff ioport:7c400000(size=2097152)
           *-network
                description: Wireless interface
                product: BCM43224 802.11a/b/g/n
                vendor: Broadcom Corporation
                physical id: 0
                bus info: pci@0000:12:00.0
                logical name: eth1
                version: 01
                serial: c4:46:19:25:97:14
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=wl0 driverversion=5.60.48.36 ip=192.168.1.72 latency=0 multicast=yes wireless=IEEE 802.11
                resources: irq:17 memory:fbb00000-fbb03fff
        *-pci:2
             description: PCI bridge
             product: 5 Series/3400 Series Chipset PCI Express Root Port 3
             vendor: Intel Corporation
             physical id: 1c.2
             bus info: pci@0000:00:1c.2
             version: 06
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:42 ioport:e000(size=4096) memory:fba00000-fbafffff ioport:d0b00000(size=1048576)
           *-network
                description: Ethernet interface
                product: RTL8111/8168B PCI Express Gigabit Ethernet controller
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:13:00.0
                logical name: eth0
                version: 03
                serial: a4:ba:db:d1:a8:9e
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list rom ethernet physical
                configuration: broadcast=yes driver=r8169 driverversion=2.3LK-NAPI latency=0 multicast=yes
                resources: irq:44 ioport:e000(size=256) memory:d0b04000-d0b04fff memory:d0b00000-d0b03fff memory:fba00000-fba1ffff
        *-pci:3
             description: PCI bridge
             product: 5 Series/3400 Series Chipset PCI Express Root Port 5
             vendor: Intel Corporation
             physical id: 1c.4
             bus info: pci@0000:00:1c.4
             version: 06
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:43 ioport:d000(size=4096) memory:fb000000-fb9fffff ioport:d0000000(size=10485760)
        *-usb:1
             description: USB Controller
             product: 5 Series/3400 Series Chipset USB2 Enhanced Host Controller
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 06
             width: 32 bits
             clock: 33MHz
             capabilities: ehci bus_master cap_list
             configuration: driver=ehci_hcd latency=0
             resources: irq:23 memory:fbc07000-fbc073ff
        *-pci:4
             description: PCI bridge
             product: 82801 Mobile PCI Bridge
             vendor: Intel Corporation
             physical id: 1e
             bus info: pci@0000:00:1e.0
             version: a6
             width: 32 bits
             clock: 33MHz
             capabilities: pci subtractive_decode bus_master cap_list
        *-isa
             description: ISA bridge
             product: Mobile 5 Series Chipset LPC Interface Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 06
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: latency=0
        *-storage
             description: SATA controller
             product: 5 Series/3400 Series Chipset 6 port SATA AHCI Controller
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             version: 06
             width: 32 bits
             clock: 66MHz
             capabilities: storage ahci_1.0 bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:45 ioport:f070(size=8) ioport:f060(size=4) ioport:f050(size=8) ioport:f040(size=4) ioport:f020(size=32) memory:fbc06000-fbc067ff
        *-serial UNCLAIMED
             description: SMBus
             product: 5 Series/3400 Series Chipset SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 06
             width: 64 bits
             clock: 33MHz
             configuration: latency=0
             resources: memory:fbc05000-fbc050ff ioport:f000(size=32)
        *-generic
             description: Signal processing controller
             product: 5 Series/3400 Series Chipset Thermal Subsystem
             vendor: Intel Corporation
             physical id: 1f.6
             bus info: pci@0000:00:1f.6
             version: 06
             width: 64 bits
             clock: 33MHz
             capabilities: bus_master cap_list
             configuration: driver=intel ips latency=0
             resources: irq:18 memory:fbc04000-fbc04fff

Question information

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Rene Tavera
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Revision history for this message
Brendan Donegan (brendan-donegan) said : 		#1

Can you please give the lsusb output - even if the camera is internal it is still probably going to be on the USB bus?

Revision history for this message
Launchpad Janitor (janitor) said : 		#2

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.

Revision history for this message
Rene Tavera (rtavera) said : 		#3

This is my lusb output:

Bus 002 Device 003: ID 093a:2510 Pixart Imaging, Inc. Optical Mouse
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 1.10
  bDeviceClass 0 (Defined at Interface level)
  bDeviceSubClass 0
  bDeviceProtocol 0
  bMaxPacketSize0 8
  idVendor 0x093a Pixart Imaging, Inc.
  idProduct 0x2510 Optical Mouse
  bcdDevice 1.00
  iManufacturer 1 PIXART
  iProduct 2 USB OPTICAL MOUSE
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 34
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 4 HID-compliant MOUSE
    bmAttributes 0xa0
      (Bus Powered)
      Remote Wakeup
    MaxPower 100mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 3 Human Interface Device
      bInterfaceSubClass 1 Boot Interface Subclass
      bInterfaceProtocol 2 Mouse
      iInterface 0
        HID Device Descriptor:
          bLength 9
          bDescriptorType 33
          bcdHID 1.11
          bCountryCode 0 Not supported
          bNumDescriptors 1
          bDescriptorType 34 Report
          wDescriptorLength 62
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0004 1x 4 bytes
        bInterval 10
Device Status: 0x0000
  (Bus Powered)

Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 9 Hub
  bDeviceSubClass 0 Unused
  bDeviceProtocol 1 Single TT
  bMaxPacketSize0 64
  idVendor 0x8087 Intel Corp.
  idProduct 0x0020 Integrated Rate Matching Hub
  bcdDevice 0.00
  iManufacturer 0
  iProduct 0
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 25
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xe0
      Self Powered
      Remote Wakeup
    MaxPower 0mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 9 Hub
      bInterfaceSubClass 0 Unused
      bInterfaceProtocol 0 Full speed (or root) hub
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0002 1x 2 bytes
        bInterval 12
Hub Descriptor:
  bLength 11
  bDescriptorType 41
  nNbrPorts 8
  wHubCharacteristic 0x0089
    Per-port power switching
    Per-port overcurrent protection
    TT think time 8 FS bits
    Port indicators
  bPwrOn2PwrGood 50 * 2 milli seconds
  bHubContrCurrent 0 milli Ampere
  DeviceRemovable 0x00 0x00
  PortPwrCtrlMask 0xff 0xff
 Hub Port Status:
   Port 1: 0000.0303 lowspeed power enable connect
   Port 2: 0000.0100 power
   Port 3: 0000.0100 power
   Port 4: 0000.0100 power
   Port 5: 0000.0100 power
   Port 6: 0000.0100 power
   Port 7: 0000.0100 power
   Port 8: 0000.0100 power
Device Qualifier (for other device speed):
  bLength 10
  bDescriptorType 6
  bcdUSB 2.00
  bDeviceClass 9 Hub
  bDeviceSubClass 0 Unused
  bDeviceProtocol 0 Full speed (or root) hub
  bMaxPacketSize0 64
  bNumConfigurations 1
Device Status: 0x0001
  Self Powered

Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 9 Hub
  bDeviceSubClass 0 Unused
  bDeviceProtocol 0 Full speed (or root) hub
  bMaxPacketSize0 64
  idVendor 0x1d6b Linux Foundation
  idProduct 0x0002 2.0 root hub
  bcdDevice 2.06
  iManufacturer 3 Linux 2.6.35-28-generic ehci_hcd
  iProduct 2 EHCI Host Controller
  iSerial 1 0000:00:1d.0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 25
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xe0
      Self Powered
      Remote Wakeup
    MaxPower 0mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 9 Hub
      bInterfaceSubClass 0 Unused
      bInterfaceProtocol 0 Full speed (or root) hub
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0004 1x 4 bytes
        bInterval 12
Hub Descriptor:
  bLength 9
  bDescriptorType 41
  nNbrPorts 2
  wHubCharacteristic 0x000a
    No power switching (usb 1.0)
    Per-port overcurrent protection
  bPwrOn2PwrGood 10 * 2 milli seconds
  bHubContrCurrent 0 milli Ampere
  DeviceRemovable 0x00
  PortPwrCtrlMask 0xff
 Hub Port Status:
   Port 1: 0000.0503 highspeed power enable connect
   Port 2: 0000.0100 power
Device Status: 0x0003
  Self Powered
  Remote Wakeup Enabled

Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 9 Hub
  bDeviceSubClass 0 Unused
  bDeviceProtocol 1 Single TT
  bMaxPacketSize0 64
  idVendor 0x8087 Intel Corp.
  idProduct 0x0020 Integrated Rate Matching Hub
  bcdDevice 0.00
  iManufacturer 0
  iProduct 0
  iSerial 0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 25
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xe0
      Self Powered
      Remote Wakeup
    MaxPower 0mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 9 Hub
      bInterfaceSubClass 0 Unused
      bInterfaceProtocol 0 Full speed (or root) hub
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0001 1x 1 bytes
        bInterval 12
Hub Descriptor:
  bLength 9
  bDescriptorType 41
  nNbrPorts 6
  wHubCharacteristic 0x0089
    Per-port power switching
    Per-port overcurrent protection
    TT think time 8 FS bits
    Port indicators
  bPwrOn2PwrGood 50 * 2 milli seconds
  bHubContrCurrent 0 milli Ampere
  DeviceRemovable 0x00
  PortPwrCtrlMask 0xff
 Hub Port Status:
   Port 1: 0000.0100 power
   Port 2: 0000.0100 power
   Port 3: 0000.0100 power
   Port 4: 0000.0100 power
   Port 5: 0000.0100 power
   Port 6: 0000.0100 power
Device Qualifier (for other device speed):
  bLength 10
  bDescriptorType 6
  bcdUSB 2.00
  bDeviceClass 9 Hub
  bDeviceSubClass 0 Unused
  bDeviceProtocol 0 Full speed (or root) hub
  bMaxPacketSize0 64
  bNumConfigurations 1
Device Status: 0x0001
  Self Powered

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Device Descriptor:
  bLength 18
  bDescriptorType 1
  bcdUSB 2.00
  bDeviceClass 9 Hub
  bDeviceSubClass 0 Unused
  bDeviceProtocol 0 Full speed (or root) hub
  bMaxPacketSize0 64
  idVendor 0x1d6b Linux Foundation
  idProduct 0x0002 2.0 root hub
  bcdDevice 2.06
  iManufacturer 3 Linux 2.6.35-28-generic ehci_hcd
  iProduct 2 EHCI Host Controller
  iSerial 1 0000:00:1a.0
  bNumConfigurations 1
  Configuration Descriptor:
    bLength 9
    bDescriptorType 2
    wTotalLength 25
    bNumInterfaces 1
    bConfigurationValue 1
    iConfiguration 0
    bmAttributes 0xe0
      Self Powered
      Remote Wakeup
    MaxPower 0mA
    Interface Descriptor:
      bLength 9
      bDescriptorType 4
      bInterfaceNumber 0
      bAlternateSetting 0
      bNumEndpoints 1
      bInterfaceClass 9 Hub
      bInterfaceSubClass 0 Unused
      bInterfaceProtocol 0 Full speed (or root) hub
      iInterface 0
      Endpoint Descriptor:
        bLength 7
        bDescriptorType 5
        bEndpointAddress 0x81 EP 1 IN
        bmAttributes 3
          Transfer Type Interrupt
          Synch Type None
          Usage Type Data
        wMaxPacketSize 0x0004 1x 4 bytes
        bInterval 12
Hub Descriptor:
  bLength 9
  bDescriptorType 41
  nNbrPorts 2
  wHubCharacteristic 0x000a
    No power switching (usb 1.0)
    Per-port overcurrent protection
  bPwrOn2PwrGood 10 * 2 milli seconds
  bHubContrCurrent 0 milli Ampere
  DeviceRemovable 0x00
  PortPwrCtrlMask 0xff
 Hub Port Status:
   Port 1: 0000.0503 highspeed power enable connect
   Port 2: 0000.0100 power
Device Status: 0x0003
  Self Powered
  Remote Wakeup Enabled

Revision history for this message
Brendan Donegan (brendan-donegan) said : 		#4

Just to confirm, can you check if /dev/video0 (or similar) exists? Also, the output of 'ls /dev/v4l/by-id'

Revision history for this message
Brendan Donegan (brendan-donegan) said : 		#5

Just to confirm, can you check if /dev/video0 (or similar) exists? Also, the output of 'ls /dev/v4l/by-id'

Revision history for this message
Victor Tuson Palau (vtuson) said : 		#6

I think this status is more accurate

Revision history for this message
Rene Tavera (rtavera) said : 		#7

Ok, there is no /dev/video0 if I try to use the integrated webcam, there is no /dev/v4l neither

If I plug a Logitech QuickCam Messenger, I get this:

/dev/video0 exist

ls /dev/v4l/by-id : usb-046d_08da-video-index0

Again, the integrated webcam is not being detected.... maybe a hardware faiulre....

Revision history for this message
Rene Tavera (rtavera) said : 		#8

Tried sucessfully on another laptop, same vendor and model. The original problem was a hardware failure. Thanks!

Revision history for this message
Goutam Kumar (goutam-kumar) said : 		#9

Hi,

I have install Ubuntu-10.04LTS 32-bit on Dell Vostro-3400. Everything peripherals are working fine except Microphone, which is a integrated webcam + mic.
I have tested webcam is working, but mic is not working. I have tested with sound recorder utility as well.

Regards,
Goutam

Revision history for this message
Jeff Lane  (bladernr) said : 		#10

Goutam Kumar: Please open your own question regarding this issue, https://answers.launchpad.net/ubuntu-certification/+addquestion as this one has been closed.

Even better, if you need some help getting this working (this sounds more like a support request than an actual question), please try askubuntu or the Ubuntu Forums:

http://askubuntu.com
http://ubuntuforums.org