Computer not booting; LED on, but no fans

Asked by Devin Willmott

I purchased a Meerkat NetTop (not Ion) about five months ago, and have had no problems prior to this. Yesterday, when I pressed the power button, the blue 'power' LED came on, but nothing else happened - nothing on the monitor, the orange 'working' LED never came on, and the fans didn't start. I moved (with the nettop) right before this happened, so it hmay have been jostled a bit, but this computer has taken that trip a couple times before with no problems, and it wasn't a particularly turbulent journey.

Repeated attempts yield the same results - nothing but the blue LED. I can see through the top grate that there is a green LED on whenever the computer is plugged in, which was also the case before there were any problems, which I'd imagine is a promising sign. Any tips would be greatly appreciated. Thanks!

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Thomas Aaron (tom-system76) said :

Hi, Devin.

Please try removing the side-panel of the Meerkat and re-seating your memory cards. Also, look closely to see if any cables have become jostled loose.

If you need assistance, please contact our tech support team (720-226-9269 option 3).


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