Unable to log in

Asked by mogensheltenov on 2010-03-17

I have not used Subdownloader for some time. The last 3 days I have not been able to log-in. Log- in details are on the computer.
I should be registered wit the Email adress: <email address hidden>

Kind Regards

Mogens Heltenov

Question information

Language:
English Edit question
Status:
Answered
For:
SubDownloader Edit question
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Last query:
2010-03-17
Last reply:
2010-08-16
Ivan Garcia (capiscuas) said : #1

We'll release a Windows binary with the bug fix very very soon. Tonite probably.

Sorry for the inconvenience.

Damien Flasse (damien-flasse) said : #2

Will there be a MacOS build too?

JosPierre (sir-green-knight) said : #3

Will it be posted here, or on the main site? The program looks cool but I can't use it at all since I cannot login..

mmalmeida (mmalmeida) said : #4

Ivan, how about a linux version for it? I haven't been able to download in Linux either!

mmalmeida (mmalmeida) said : #5

Ivan, how about a linux version for it? I haven't been able to download in Linux either!

JosPierre (sir-green-knight) said : #6

Any follow-up on the bug? I still can 't login, don't really feel like paying for software that doesn't work, quite frankly.

Ivan Garcia (capiscuas) said : #7

Hi JosPierre, since 2 days ago I was able to log-in using SubDownloader, have you installed latest version 2.0.11 ?

Best Regards.

Interceptor (0-rulez) said : #8

Same problem here, haven't been able to login (Users online: ERROR | Login: ERROR) for several days now.

Each time I cannot log in, I go to my browser to see if the website www.opensubtitles.org is down, but each time it is NOT down!

Have had v2.0.11 installed for some time now, at least, it's reporting itself as v2.0.11, even though the download page says v2.0.10.

Just a thought, perhaps you could get the software to work with a more dependable, and faster, Subtitle website, like Subscene for example...

Interceptor (0-rulez) said : #9

This is ridiculous, we pay for a program that we cannot use, because we cannot get connected.
Then we post about the problem and get no solution or answers???

I haven't been able to login using the program for a week now,
yet every time I go to the site in my browser, I CAN login.
What's going on developers?

mmalmeida (mmalmeida) said : #10

There might have been a change to the way the site's API handles logins, because in the program Boxee I haven't been able download subtitles for about a week either.

Ivan Garcia (capiscuas) said : #11

That's right, currently there is nothing the developers can do cause it's a problem of the API of the opensubtitles.org server. SubDownloader, Boxee, and many other subtitle programs use the same source database.

They are posting their status fixing the problems here:
https://twitter.com/opensubtitles

Interceptor (0-rulez) said : #12

Well, whatever was wrong, it appears to be fixed, as of yesterday, I can log back in with Subdownloader...

stoffel (yperman) said : #13

Interceptor said on 2010-07-30:

This is ridiculous, we pay for a program that we cannot use, because we cannot get connected.
Then we post about the problem and get no solution or answers???

I haven't been able to login using the program for a week now,
yet every time I go to the site in my browser, I CAN login.
What's going on developers?

I also feel the same way ! I see that your problem is solved... but I still have the same problem !!!!!
Can somebody tell me what I can do about IT ????????
I paid for my program and I haven't been able to use it once....

Ivan Garcia (capiscuas) said : #14

We are working to find another 3rd party subs provider that will work better than the current one, OpenSubtitles.org

Their API is still down even after saying that they have fixed the problem:
http://api.opensubtitles.org/xml-rpc

Can you help with this problem?

Provide an answer of your own, or ask mogensheltenov for more information if necessary.

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