Windows shuts down, says problem.

Asked by Hal Richardson on 2018-02-03

I have had 16.1 for a long time. I love it. Recently windows comes on the screen and says problem and shuts it down. I uninstalled 2 times and reloaded both 16.1 and 17, but after a moment of running, same thing. Is there anyone else having this problem? Fix?

Question information

Language:
English Edit question
Status:
Open
For:
Stellarium Edit question
Assignee:
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Last query:
2018-02-06
Last reply:
2018-02-04
gzotti (georg-zotti) said : #1

gzotti suggests this article as an answer to your question:
FAQ #2707: “Reporting a crash or serious problem”.

Hal Richardson (hrichmaster) said : #2

I have windows 8.1. Originally, I had version 16.1 and it worked fine for many years. Then after startup, a windows screen pops up that says "Stellarium has stopped working. Windows is closing the program."

I am not a computer genius, and was looking for help and not ridicule.

I uninstalled Stellarium, and loaded the 17 version. After the start up, again the same thing. I uninstalled version 17 and re-installed version 16.1. Again after a few moments, the Windows screen pops up and says the same.

I like the program and would like it to work for me. I am not having all of the other problems that are described by you, just this one, and thought you might have an answer. Right now, I have nothing.

>
> On February 3, 2018 at 3:08 AM gzotti <email address hidden> wrote:
>
> Your question #664010 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/664010
>
> Status: Open => Answered
>
> Related FAQ set to:
> Reporting a crash or serious problem
> https://answers.launchpad.net/stellarium/+faq/2707
>
> gzotti proposed the following answer:
> gzotti suggests this article as an answer to your question:
> FAQ #2707: “Reporting a crash or serious problem”.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/stellarium/+question/664010/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/stellarium/+question/664010
>
> You received this question notification because you asked the question.
>

Alexander Wolf (alexwolf) said : #3

Without log file we may only guessing about sources of crashes.

Hal Richardson (hrichmaster) said : #4

If it would not be too much trouble, how do I obtain that log file?

> On February 4, 2018 at 1:57 AM Alexander Wolf <email address hidden> wrote:
>
>
> Your question #664010 on Stellarium changed:
> https://answers.launchpad.net/stellarium/+question/664010
>
> Status: Open => Needs information
>
> Alexander Wolf requested more information:
> Without log file we may only guessing about sources of crashes.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/stellarium/+question/664010
>
> You received this question notification because you asked the question.

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