Are there any known issues for windows 7 32bit OS?

I couldn't get Stellarium to run in Win 7 x32 until I reset the 3D options on my graphics card to let application decide 3D settings. I would suggest going to the graphics card display options and restoring them to default values. Seems very much like a display problem!

Try install driver for graphics card from site of manufacturer

I do apologise but on double checking the OS I now find that it is a 64 bit OS. Would you say that the same would apply. I have already tried to update the graphics driver from within the device manager but am told that the current driver is up to date!!

Ok, please try run Stellarium via "Stellarium (no OpenGL2)" shortcut and show log.txt

Look into the Graphics Display properties, nearly all graphics cards these days have their own graphics setting control program. Ensure you have the let application decide 3D settings checked, anti-aliasing and filtering both application controlled or on.

This is nothing to do with the graphics driver version. incorrect settings for your graphics card can cause a host of problems. If unsure just check the restore default option!

Other programs or games might have forced other than default graphics settings. Could also be caused with some monitor resolutions, especially wide-screen monitors. Try a standard setting like 1280x1024 and see what happens.

OK but after running stellarium via the (no OpenGL2) shortcut where would I find the log.txt to show you?

You can find log.txt in group Stellarium like Start -> Programs -> Stellarium -> show log

Many apologies once again for the previous comment. I have just run Stellarium via the (no OpenGL2) shortcut on my 64 bit version of Vista and looking back through the start menus I have stumbled across the "Last run log" within the Stellarium directory. However, after previously running a search on all text files ie (*.txt) I don't understand why it didn't show up in the search!! I take it that this "Last run log" is the text file you are reffering to?
Also my friends' computer doesn't appear to have any kind of GUI for making changes to the settings or setting to default, but I will try checking the monitor resolutions to see if this makes any differenc. As an absolutely last resort I suppose that we could install a new inexpensive graphics graphics card and disable his onboard graphics, but a bit extreme don't you think?

Thanks to you all for trying to help me on this. Stellarium is such a brilliant programme it would be a shame if my friend would be unable to use it.

Hello there again.

Well I have just come back from my friend's house after following all of the suggestions that you have made unfortunatley to no avail. So taking Alexander's suggestion of running Stellarium via the (no Open~GL2) shortcut and checking the run log, apart from seeing the line:

2011-09-23T11:04:36
Unsupported Windows version

Which was not very insiring, I could't see anything else that made much sense to me. I enclose a copy of the txt file below:

11:06 23/9/2554

2011-09-23T11:04:36
Unsupported Windows version
Compiled with GCC 4.4.0
Qt runtime version: 4.7.1
Qt compilation version: 4.7.1
Addressing mode: 32-bit
Total memory: 4086 MB (unreliable)
Total virtual memory: 2047 MB (unreliable)
Physical memory in use: 56%
Processor speed: 2615 MHz
Processor name: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz
Processor speed: 2615 MHz
Processor name: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz
C:\Program Files (x86)\Stellarium\stellarium.exe --safe-mode
 -------------------------------------------------------
[ This is Stellarium 0.11.0 - http://www.stellarium.org ]
[ Copyright (C) 2000-2011 Fabien Chereau et al ]
 -------------------------------------------------------
Writing log file to: "C:/Users/Steve/AppData/Roaming/Stellarium/log.txt"
File search paths:
  0 . "C:\Users\Steve\AppData\Roaming\Stellarium"
  1 . "."
Config file is: "C:\Users\Steve\AppData\Roaming\Stellarium/config.ini"
OpenGL supported version: "1.4.0 - Build 8.14.10.1930"
Qt GL paint engine is: "OpenGL"
Cache directory is: "C:\Users\Steve\AppData\Local\stellarium\stellarium\cache"
Sky language is "th"
Application language is "th"
Loading Solar System data ...
Loaded 63 / 63 planet orbits from "C:\Users\Steve\AppData\Roaming\Stellarium/data/ssystem.ini"
Loading star data ...
"Loading "./stars/default/stars_0_0v0_1.cat": 0_0v0_1; 5013"
"Loading "./stars/default/stars_1_0v0_1.cat": 1_0v0_1; 21999"
"Loading "./stars/default/stars_2_0v0_1.cat": 2_0v0_1; 151416"
"Loading "./stars/default/stars_3_1v0_0.cat": 3_1v0_0; 434064"
Finished loading star catalogue data, max_geodesic_level: 3
navigation/preset_sky_time is a double - treating as jday: 2.45151e+06
Loaded 10051 NGC records
Loading NGC name data ...
Loaded 222 / 222 NGC name records successfully
Loading star names from "./skycultures/western/star_names.fab"
Loaded 230 / 230 common star names
Loading star names from "./stars/default/name.fab"
Loaded 3215 / 4359 scientific star names
Loaded 88 / 88 constellation records successfully for culture "western"
Loaded 85 / 85 constellation art records successfully for culture "western"
Loaded 89 / 89 constellation names
Loading constellation boundary data ...
Loaded 782 constellation boundary segments
Creating GUI ...
Loaded plugin "Oculars" .
Ocular plugin - press Command-O to toggle eyepiece view mode. Press ALT-o for configuration.
Oculars::validateIniFile ocular.ini exists at: "C:\Users\Steve\AppData\Roaming\Stellarium/modules/Oculars/ocular.ini" . Checking version...
Oculars::validateIniFile found existing ini file version 2
Loaded plugin "Satellites" .
Satellites::getJsonFileVersion() version from file: "0.6.4"
Satellites::init using satellite.json file: "C:\Users\Steve\AppData\Roaming\Stellarium/modules/Satellites/satellites.json"
Loaded plugin "SolarSystemEditor" .
Using the ssystem.ini file that already exists in the user directory...
Loaded plugin "TimeZoneConfiguration" .
Satellites: starting update...
Satellites: could not update orbital elements for "GPS BIIA-15 (PRN 27)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIA-27 (PRN 30)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIR-02 (PRN 13)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIR-03 (PRN 11)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIR-04 (PRN 20)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIR-05 (PRN 28)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIR-06 (PRN 14)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIR-07 (PRN 18)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIR-08 (PRN 16)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIR-09 (PRN 21)" : no entry found in the source TLE lists.
Satellites: could not update orbital elements for "GPS BIIRM-7 (PRN 01)" : no entry found in the source TLE lists.
Satellites::saveTleMap() writing to: "C:\Users\Steve\AppData\Roaming\Stellarium/modules/Satellites/satellites.json"
Satellites: updated 286 / 297 satellites. Update URLs contained 297 objects. There were 11 satellies missing from the update URLs
Unloaded plugin "TimeZoneConfiguration" .
Unloaded plugin "SolarSystemEditor" .
Unloaded plugin "Satellites" .
Unloaded plugin "Oculars" .
Downloaded 0 files (0 kbytes) in a session of 24.639 sec (average of 0 kB/s + 0 files from cache (0 kB)).

However, on checking the RTC I noticed that the system time was:

11:06 23/9/2554 after I had keyed F5 to insert current date and time for the text file. I thought this rather odd and asked my friend if he could explain why this was so. He is married to a Thai (as I am as well) and she and her friends thought it clever to adjust the system clock to the BE (Bhuddist Erra) which is some 543 years ahead of Christian time (AD). So I thought hang on a minute, Stellarium is reliant upon time constraints and that maybe, just maybe this could be causing the problem. So, I adusted the RTC to the proper time and well, what do you know? Problem solved. So folks, for future refference, if you have this situation again, you will know how to resolve it!!

Many, many thanks for all of your input and if there is anything I can do to help......................please let me know.

Kindest regards,

Jeff Lucas.

Please see #9