Stellarium crash at lunching with Windows 7 64bits

Asked by noize-h on 2011-06-16

Hey

Firstly, sorry for my bad English, I'm French.

I've downloaded Stellarium yesterday and it worked fine. But two minutes after I've started Stellarium, my laptop just turned off, not because of Stellarium but because my laptop was too hot and it had overheated...
When I restarted my computer, Stellarium couldn't launch... here's the error message : http://s3.noelshack.com/old/up/78596-1edbd58097.png (sorry it's in French)

I tried to reinstall the software, to restart my laptop, I've reinstalled my video driver, but Stellarium still don't launch.
And now, there's no more error message but only the error sound...

My laptop is on Windows 7 64-Bits.

Could you help me please ?
And sorry again for my bad English, I hope you have understand me.

Question information

Language:
English Edit question
Status:
Solved
For:
Stellarium Edit question
Assignee:
No assignee Edit question
Solved by:
Alexander Wolf
Solved:
2011-06-17
Last query:
2011-06-17
Last reply:
2011-06-17

Please check to see if there is a log.txt file, and attach it to this report. It is found in the User Data Directory. The location of the User Data Directory depends on your operating system. This page will tell you how to find it: http://stellarium.org/doc/head/fileStructure.html

FYI: By the way, by far the most common problem is video drivers that do not properly support open GL acceleration. Re-installing drivers from machine manufacturers websites (e.g. Dell) is often not enough because the drivers on those sites are often very out of date (and buggy). You must find the latest driver from the video card manufacturer's website (i.e. nvidia, ATI or Intel, depending on your hardware).

You can try to run with the "No OpenGL2" option (in Windows there is a start menu option for this, in Linux/OSX you should pass the --safe-mode switch when running the program), which disables some advanced rendering techniques and can help with some specific bad video drivers, but this only helps with a few specific cards/drivers.

Having said all of the above, I note that your post says everything was working fine for a few minutes...?

The specific issue of overheating might be caused by your hardware not having adequate ventilation. You should check that your fan vents are not blocked (e.g. clogged with dust, laptop sitting on a cloth surface with cloth up to the vent slits).

noize-h (wkv-jstc) said : #4

Hi,

Thank you for your answers.

Here's the log.txt file :

2011-06-17T17:46:58
Unsupported Windows version
Compiled with GCC 4.4.0
Qt runtime version: 4.7.1
Qt compilation version: 4.7.1
Addressing mode: 32-bit
Total memory: 4060 MB (unreliable)
Total virtual memory: 2047 MB (unreliable)
Physical memory in use: 46%
Processor speed: 2094 MHz
Processor name: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz
Processor speed: 2094 MHz
Processor name: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz
C:\Program Files (x86)\Stellarium 0.10.6\stellarium.exe
 ---------------------------------------------------------
[ This is Stellarium 0.10.6.1 - http://www.stellarium.org ]
[ Copyright (C) 2000-2010 Fabien Chereau et al ]
 ---------------------------------------------------------
Writing log file to: "C:/Users/Vincent/AppData/Roaming/Stellarium/log.txt"
File search paths:
  0 . "C:\Users\Vincent\AppData\Roaming\Stellarium"
  1 . "."
Config file is: "C:\Users\Vincent\AppData\Roaming\Stellarium/config.ini"
OpenGL supported version: "2.1.8794"
Qt GL paint engine is: "OpenGL2"
QGLShader::link: "Fragment shader(s) linked, vertex shader(s) linked.
 "
QGLShader::link: "Fragment shader(s) linked, vertex shader(s) linked.
 "
Cache directory is: "C:\Users\Vincent\AppData\Local\stellarium\stellarium\cache"
Sky language is "fr"
Application language is "fr"
Loading Solar System data ...
Loaded 38 / 38 planet orbits from "./data/ssystem.ini"
Loading star data ...
"Loading "./stars/default/stars_0_0v0_1.cat": 0_0v0_1; 5013"
"Loading "./stars/default/stars_1_0v0_1.cat": 1_0v0_1; 21999"
"Loading "./stars/default/stars_2_0v0_1.cat": 2_0v0_1; 151416"
"Loading "./stars/default/stars_3_1v0_0.cat": 3_1v0_0; 434064"
Finished loading star catalogue data, max_geodesic_level: 3
navigation/preset_sky_time is a double - treating as jday: 2.45151e+06
Loaded 10051 NGC records
Loading NGC name data ...
Loaded 222 / 222 NGC name records successfully
Loaded 88 / 88 constellation records successfully for culture "western"
Loaded 85 / 85 constellation art records successfully for culture "western"
Loaded 89 / 89 constellation names
Loading constellation boundary data ...
Loaded 782 constellation boundary segments
Loading star names from "./skycultures/western/star_names.fab"
Loaded 230 / 230 common star names
Loading star names from "./stars/default/name.fab"
Loaded 3215 / 4359 scientific star names
Creating GUI ...
Loaded plugin "Oculars" .
Ocular plugin - press Command-O to toggle eyepiece view mode. Press ALT-o for configuration.
Oculars::validateIniFile ocular.ini exists at: "C:\Users\Vincent\AppData\Roaming\Stellarium/modules/Oculars/ocular.ini" . Checking version...
Oculars::validateIniFile found existing ini file version 2
Loaded plugin "Satellites" .
Stellites::init no Satellites section exists in main config file - creating with defaults
QPainter::begin: A paint device can only be painted by one painter at a time.
QPainter::setRenderHint: Painter must be active to set rendering hints
QPainter::setRenderHint: Painter must be active to set rendering hints
QPainter::worldTransform: Painter not active
QPainter::save: Painter not active
QPainter::restore: Unbalanced save/restore
QPainter::save: Painter not active
QPainter::setWorldTransform: Painter not active
QPainter::setOpacity: Painter not active
QPainter::opacity: Painter not active
QPainter::restore: Unbalanced save/restore
QPainter::save: Painter not active
QPainter::setWorldTransform: Painter not active
QPainter::setOpacity: Painter not active
QPainter::opacity: Painter not active

It's said "Unsupported Windows version" but I've a legal Windows 7 64-Bits... :S

For video drivers, those I've reinstall were those wich were on the ATI website.

And for my ventilation, I think its adequate.

Alexander Wolf (alexwolf) said : #5

please delete subfolder modules/Satellites in user data folder and try again

Alexander Wolf (alexwolf) said : #6

Hmm... Strong recommendations with guarantee effects:
1. Uninstall Stellarium
2. Delete folder with user data
3. Install Stellarium again
4. Enjoy!

noize-h (wkv-jstc) said : #7

Where can I found "modules/satellites" ? Could you explain to me the way to go here?

Best Alexander Wolf (alexwolf) said : #8

Please delete C:/Users/Vincent/AppData/Roaming/Stellarium/ and reinstall Stellarium

noize-h (wkv-jstc) said : #9

Thanks Alexander Wolf, that solved my question.

Now this is interesting. Well done Alex.