Failed to scan Unable to connect to scanner

Asked by Drenin Dmitriy

Hello. I am very grateful to you for the development of software. But I have a problem: the program says: "Failed to scan". And on the next line:"Unable to connect to scanner". I have a HP Color LaserJet CM1017 Multifunctional printer, there is scanner integrated on it. Your programm detects it, as I thought, because if I click Document -> Prefarences on the menu line - I can see:
Scan source: HP HP_Color_LaserJet_CM1017
Text Resolution: 150 dpi (default)
Photo Resolution: 300 dpi (default)
Scan Side: Front and back
Page Size: Automatic
I can send the screenshot if needed.
Thank you very much.

Question information

Language:
English Edit question
Status:
Answered
For:
Simple Scan Edit question
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Revision history for this message
Michael Nagel (nailor) said :
#1

Hi there,

could you please try if xsane and/or scanimage work?
This information would help us a lot.
For more Information you might read the following information.

Best Regards
Michael

==============================================================
Hi there,

thank you for filing this bug and showing your interest in Simple Scan!

This seems to be a Hardware Issue, i.e. Simple Scan does not support your scanner perfectly -- or possibly not at all.

Unfortunately such problems happen more often then they should, and while it might indeed be a problem with Simple Scan, in our experience, most of the time it is not.
This is why we prepared a check-list at [1] that will let you find out whether or not it really is a problem with Simple Scan and what your options are in either case.

Please read that list and tell us how you decided to proceed. I will set this bug to "Incomplete", so a friendly robot will expire this bug in 60 days if you do not respond. However, we would really prefer to hear back from you!

Best Regards
Michael

[1] https://help.ubuntu.com/community/SimpleScanHardwareIssues
==============================================================

Revision history for this message
Drenin Dmitriy (pocketdream) said :
#2

Hello. I tried Xsane program. It shows me this message:
Error
Failed to open device `hpaio:/usb/HP_Color_LaserJet_CM1017?serial=00CNBY69MG99':
Error during device I/O
Thank you for help.

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Revision history for this message
Tom Ward (wardt2) said :
#3

I, too, have a problem with Simple Scan. I am running Mint Nadia Cinnamon on a Toshiba Equium L40 and use an all-in-one HP Officejet Pro 8500 910A. The print works but the scanner is not detected when I try to use it.

Tom Ward.

Revision history for this message
Michael Nagel (nailor) said :
#4

@Drenin: sorry about the late reply. if i does not work with xsane, my guess is that you might try to contact the sane-devel mailing list.

@Tom: please file a new question to keep things tidy. Thanks.

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