reports taking days loading in backgroud without any success

If you click on Home (as manager) you should see some kind of notification (ideally a link to the report) under Messages. Otherwise see: http://book.schooltool.org/troubleshooting.html

all services are running i see the messages but they are not links

see file attached

On Sun, Jul 20, 2014 at 12:11 PM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Status: Open => Needs information
>
> Tom Hoffman requested more information:
> If you click on Home (as manager) you should see some kind of
> notification (ideally a link to the report) under Messages. Otherwise
> see: http://book.schooltool.org/troubleshooting.html
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/schooltool/+question/251914
>
> You received this question notification because you asked the question.
>

OK, I've got the log in your email, we'll have a look at the error later today.

It's an import problem:

  File "/usr/lib/python2.7/dist-packages/schooltool/lyceum/journal/browser/journal.py", line 2653, in requirement
    dt = dateutil.parser.parse(dts)
AttributeError: 'module' object has no attribute 'parser'

It's fixed in trunk (see line 27) http://bazaar.launchpad.net/~schooltool-owners/schooltool.lyceum.journal/trunk/revision/465/src/schooltool/lyceum/journal/browser/journal.py

Looking closer at the code, this should only affect cell validation, not reports as far as I can tell. Could you please attach /var/log/schooltool/celery_report.log?

i tried to run the owner 2.8 and now im not seeing the schooltool
page....oh jesus

On Mon, Jul 21, 2014 at 5:46 AM, Douglas Cerna <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Douglas Cerna posted a new comment:
> It's an import problem:
>
> File
> "/usr/lib/python2.7/dist-packages/schooltool/lyceum/journal/browser/journal.py",
> line 2653, in requirement
> dt = dateutil.parser.parse(dts)
> AttributeError: 'module' object has no attribute 'parser'
>
> It's fixed in trunk (see line 27) http://bazaar.launchpad.net
> /~schooltool-
>
> owners/schooltool.lyceum.journal/trunk/revision/465/src/schooltool/lyceum/journal/browser/journal.py
>
> --
> You received this question notification because you asked the question.
>

Thanks Much

On Mon, Jul 21, 2014 at 4:08 AM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Tom Hoffman posted a new comment:
> OK, I've got the log in your email, we'll have a look at the error later
> today.
>
> --
> You received this question notification because you asked the question.
>

What's your status, Jerome?

Tom Big Problem i try to run the app repository for app owners 2.8 and now
i cant see school tool popping in my browser

On Mon, Jul 21, 2014 at 4:08 AM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Tom Hoffman posted a new comment:
> OK, I've got the log in your email, we'll have a look at the error later
> today.
>
> --
> You received this question notification because you asked the question.
>

OK, so can you go back to the troubleshooting process and give us the output of

$ sudo service schooltool status

and also the contents of /var/log/schooltool/celery_report.log

Do you have any real data in this instance or are you just experimenting?

nothing is in the celerity.log

On Mon, Jul 21, 2014 at 3:07 PM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Status: Open => Needs information
>
> Tom Hoffman requested more information:
> OK, so can you go back to the troubleshooting process and give us the
> output of
>
> $ sudo service schooltool status
>
> and also the contents of /var/log/schooltool/celery_report.log
>
> Do you have any real data in this instance or are you just
> experimenting?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/schooltool/+question/251914
>
> You received this question notification because you asked the question.
>

and i cant open schooltool in my browser. It is my duty to understand
schooltool and to install it at 3 propose schools in Jamaica so im
expermenting. Plz help me bring it up back it started when i tried to
update from owners app repo 2.6 to 2.8

On Tue, Jul 22, 2014 at 12:29 AM, Day Del <email address hidden> wrote:

> nothing is in the celerity.log
>
>
> On Mon, Jul 21, 2014 at 3:07 PM, Tom Hoffman <
> <email address hidden>> wrote:
>
>> Your question #251914 on SchoolTool changed:
>> https://answers.launchpad.net/schooltool/+question/251914
>>
>> Status: Open => Needs information
>>
>> Tom Hoffman requested more information:
>> OK, so can you go back to the troubleshooting process and give us the
>> output of
>>
>> $ sudo service schooltool status
>>
>> and also the contents of /var/log/schooltool/celery_report.log
>>
>> Do you have any real data in this instance or are you just
>> experimenting?
>>
>> --
>> To answer this request for more information, you can either reply to
>> this email or enter your reply at the following page:
>> https://answers.launchpad.net/schooltool/+question/251914
>>
>> You received this question notification because you asked the question.
>>
>
>

OK, can you do

$ sudo service schooltool status

again and send us the error log again?

Is this on a clean install of Ubuntu, using apt-get to install the packages? Which version of Ubuntu?

Ubuntu Server 14... using VMW and the status shows schooltool starting and
again started with its uptime and yes i used the atp-get to install package

On Tue, Jul 22, 2014 at 2:47 AM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Status: Open => Needs information
>
> Tom Hoffman requested more information:
> OK, can you do
>
> $ sudo service schooltool status
>
> again and send us the error log again?
>
> Is this on a clean install of Ubuntu, using apt-get to install the
> packages? Which version of Ubuntu?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/schooltool/+question/251914
>
> You received this question notification because you asked the question.
>

Could you send us the error log again, please?

Probably the more important point is that just wiping and starting over will save a lot of time and confusion.

THANK YOU SIR TOM. I REALLY APPRECIATE THE HELP.

On Mon, Jul 28, 2014 at 6:41 AM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Tom Hoffman posted a new comment:
> Probably the more important point is that just wiping and starting over
> will save a lot of time and confusion.
>
> --
> You received this question notification because you asked the question.
>

Is it working now?

report still not loading i only saw the message on the home tab but no link
to see the report and i really want to launch it at a school forr the
coming year sept 2014.

is the browser a likely problem?
firefox

On Mon, Aug 4, 2014 at 2:32 AM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Status: Open => Needs information
>
> Tom Hoffman requested more information:
> Is it working now?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/schooltool/+question/251914
>
> You received this question notification because you asked the question.
>

It is not the browser. You can send us the error log or just reinstall.

Ive never seen a report generated and where is the error log
On Aug 5, 2014 3:32 AM, "Tom Hoffman" <email address hidden>
wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Status: Open => Needs information
>
> Tom Hoffman requested more information:
> It is not the browser. You can send us the error log or just reinstall.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/schooltool/+question/251914
>
> You received this question notification because you asked the question.
>

Well, you sent it to us before at https://bugs.launchpad.net/schooltool/+bug/1345756

Im only seeing report loading and the dialog showing
Sheduled.
You can close this dialog and download the exported data later from your home
page <http://127.0.0.1:7080/persons/manager>.

and it will stay there loading for the whole day without any success

On Wed, Aug 6, 2014 at 12:26 PM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Status: Open => Needs information
>
> Tom Hoffman requested more information:
> Well, you sent it to us before at
> https://bugs.launchpad.net/schooltool/+bug/1345756
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/schooltool/+question/251914
>
> You received this question notification because you asked the question.
>

error log.

2014-08-03 20:44:46,189 http://localhost:7080/favicon.ico
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/zope/publisher/publish.py",$
    obj = request.traverse(obj)
  File "/usr/lib/python2.7/dist-packages/zope/publisher/browser.py",$
    ob = super(BrowserRequest, self).traverse(obj)
  File "/usr/lib/python2.7/dist-packages/zope/publisher/http.py", li$
    ob = super(HTTPRequest, self).traverse(obj)
  File "/usr/lib/python2.7/dist-packages/zope/publisher/base.py", li$
    obj = publication.traverseName(self, obj, entry_name)
  File "/usr/lib/python2.7/dist-packages/zope/app/publication/zopepu$
    ob2 = adapter.publishTraverse(request, nm)
  File "/usr/lib/python2.7/dist-packages/schooltool/traverser/traver$
    raise NotFound(self.context, name, request)
NotFound: Object: <schooltool.app.app.SchoolToolApplication object a$
2014-08-03 20:54:47,383 http://localhost:7080/favicon.ico

On Sun, Jul 20, 2014 at 1:26 PM, jerome jones <
<email address hidden>> wrote:

> New question #251914 on SchoolTool:
> https://answers.launchpad.net/schooltool/+question/251914
>
> i am trying to generate a detail report for my students only 5 for testing
> and its two days now and im not seeing a report downloaded. help
>
> --
> You received this question notification because you asked the question.
>

OK, thanks Jerome. We'll try to get a look at this.

I would emphasize that if you are using this instance for testing and there is nothing else important on the server, the quickest way for you to have a working SchoolTool would simply be to reinstall Ubuntu and SchoolTool.

The NotFound favicon.ico problem (which we should fix btw) should not affect report generation. Could you please paste the contents of /var/log/schooltool/celery_report.log?

i have launched schooltool at a school and i'm having the same issue so i
am trying to correct it

On Sun, Aug 10, 2014 at 2:52 AM, Tom Hoffman <
<email address hidden>> wrote:

> Your question #251914 on SchoolTool changed:
> https://answers.launchpad.net/schooltool/+question/251914
>
> Tom Hoffman posted a new comment:
> OK, thanks Jerome. We'll try to get a look at this.
>
> I would emphasize that if you are using this instance for testing and
> there is nothing else important on the server, the quickest way for you
> to have a working SchoolTool would simply be to reinstall Ubuntu and
> SchoolTool.
>
> --
> You received this question notification because you asked the question.
>

I installed the PPA:owners/2.8 and it sloves all