Ubuntu One for Rhythmbox

Missing tracks from album

Asked by triadfate

I recently purchased the entire album Miike Snow (Delux Edition) by Miike Snow. The album has a tracks titled "Animal" , "Silvia" and "Burial (DJ Mehdi Remix)" never downloaded. I think what happened is in the Delux edition you receive remixes of remixes of the top 3 songs, "Animal", "Silvia" and "Burial" and I'm willing to bet is the remixes have the same file names as the originals. What can I do to retrieve the other 3 tracks I paid for?

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Ubuntu One for Rhythmbox Edit question
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triadfate (mclaughlin-matt) said : 		#1

I just realized this was for the plugin, and not for the music store. I'm not entirely sure this is the plug-in's fault, but it is probably good to raise awareness just in case.

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Joshua Hoover (joshuahoover) said : 		#2

Hi, We're looking into this problem right now. We rolled out a fix but it happened after you purchased your music. It looks like the songs were downloaded but with the same names. We're looking into how to remedy this problem for everyone across the board who was affected by this bug since the store opened. In the mean time, you might want to try the following to get your songs:

Go to "My Downloads" in the music store and click on the "try again" links next to the songs that were having issues.

Thank you,

Joshua

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triadfate (mclaughlin-matt) said : 		#3

I tried as you suggested and it half worked, lol. It appeared it was trying to download the missing tracks however it just ended up downloading a second copy of the remixed tracks (Animal Mark Ronson Extended Remix, Silvia Roboberget Remix) and not the originals (Animal and Silvia). It DID successfully download track 16 (a remix of track 2 which was the only one of the originals that had remixed versions that downloaded correctly) of that album which had been previously missing. Thank you for looking into this issue, I know you guys are doing your best and I look forward to continued service in the future.

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