Paid for an album, but all I get is "Queued" and revolving circles

Asked by JonNicholson on 2010-04-27

I paid for an album today, and I DO get into the Ubuntu One Music Store, but I get no downloads -- only grayed out text for each song on the album, and on the right side of the screen, the word "Queued" and a revolving circle for each song. I've waited for over an hour now, and no change. I have a DSL connection and I'm running 10.04 with Rhythmbox and the Ubuntu One Music Store enabled.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu One for Rhythmbox Edit question
Assignee:
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Last query:
2010-04-29
Last reply:
2010-04-29

This question was reopened

I'm getting the same issue. The traffic is HTTPS so I can't tell what's going on, but the last packet was sent from my local machine to one-ubuntu-com.amatungulu.canonical.com, which possibly means it's a problem on the remote side. Try waiting a while and then re-download - it might fix itself!

JonNicholson (nicholso) said : #2

After trying for a couple of days, this download is finally working. Must have been a server capacity problem.

JonNicholson (nicholso) said : #3

New problem -- not sure if it is related to the non-download of the album.

The album that I ordered has 11 tracks. Track #1 and track #11 have the SAME NAME -- they are different versions of the same song. All of the songs on the album have downloaded EXCEPT FOR TRACK #1. On the My Downloads page, 10 of the tracks show that they are on my PC (which is true), and the eleventh one (track #1) just shows "0MB downloaded", with no activity. I believe that the Music Store (or the Rhythmbox) is indexing the songs by name (rather than track number) and not recognizing that track #1 should be downloaded -- it just sits there grayed out and inert.

JonNicholson (nicholso) said : #4

Or, possibly, instead of indexing by name, the Music Store program may be doing a name cross-check to prevent downloading the same song more than once. However, if true, this would cause a problem if, as in this case, there are more than one track on an album with the same name.

Stuart Langridge (sil) said : #5

Jon, I've linked an existing bug; you are correct in that this bug shows itself if two songs on a single album have exactly the same name. We're working right now on how to fix that.

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